Detalii loc de munca - România

Descrierea jobului - România

Mission Manage his team ensuring the right leadership, achievement of operational excellence and standards of a world class Network Operations Center capable to profitably serve customers worldwide; Ensures consistent delivery of contractual KPIs; Manage the delivery teams in terms of achieving operational efficiency, low attrition rates while supporting career path evolution; Control process execution with Statistical Process Control (SPC) techniques; Key Responsibilities Ensure the team delivers on all contractual commitments in real time, in order to achieve commercial SLAs and KPIs while initiating corrective actions to treat abnormal conditions or performance trends; Ensure the team delivers effective and efficient incident detection and resolution, manages complex incidents that span technology & services boundaries, and coordinates escalation to relevant Technical Support organizations; Act as the key contact for customer for their network management operation; Develop Network operations teams with appropriate trainings, knowledge transfer, etc.; Ensure that all functional resources are continuously available people, tools, facilities, etc. and delivered on a 24x7x365 basis; Identify, mitigate and track the Risk Management issues relates to his project/customer; Support reporting - management reports for local and global reporting including MMR; Proactively work to improve efficiency and reduce the cost of deliverables; Work together with TS&FE, CAL, transition and transformation, GPM and other - ALU teams to ensure quality and customer satisfaction;


Key Performance Indicators (KPIs) 1 – Performance of the team 2 – Contractual SLAs and KPIs 3 – Resource availability and attrition rate 4 – Demand planning, Training needs and Knowledge Management Leadership Skills Lead courageously Lead with authenticity Mobilize teams and grow potential Functional Skills Able to work in a multicultural environment, across different countries or organizations Change Management Customer focus Managing execution People management Presentation and communication skills Technical Skills & Knowledge Engineering background or equivalent experience Experience in Incident management & coordination Experience in Maintenance, Network Operations and/or Technical Support activities Experience in Quality Management Experience in telecom technical domains Processes & Tools Knowledge of NOC/GNOC processes (e.g.; incident restoration, network change management, ...) Knowledge of NOC/GNOC tools REMEDY, NetCool, BMC, Nerve Center and other platform tools Knowledge of ITIL/ETOM standards

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