Detalii loc de munca - București
Descrierea jobului - București
The leader for Quality Management Systems (QMS) & Business Compliance function will report to the Senior Director of Business Excellence in the HPS Business Operations organization. This is a global role responsible to serve as the senior QMS & Business Compliance to lead the measurement and improvement opportunities across the HPS business. Role Description: Organize and direct QMS & Business Compliance team. Lead independent QA focused on QMS & Business Compliance for HPS business. Measure current performance KPI’s and identify improvement opportunities accordingly. Steward of Quality Manager & Quality Management System (QMS). Metric reporting, business practice portal (BPP) and integrity of all Global & local processes. Owner of HPS ISO 9001 Certification Lead the independent customer VOC for HPS and activities required for improvement. Focused on customer HUE. Manage customer satisfaction initiatives in support of growth and strategic plans (i.e. development customer health scorecards) Oversee all customer satisfaction activities across HPS focus on increasing NPS and customer feedback response percentage. Center of excellence for audits and process compliance Globally (i.e. Certs, ISO, BIQ/DFx, etc.); schedule, auditors and analysis of results. Partner with NPI and ISC functional peers sharing best practices. Compliance maturity and CA effectiveness. Work with continuous improvement team or LOB/Functional excellence groups to address trends and findings for efficiency gains and process excellence. Owner of HPS Customer Experience Scorecard (CES) Utilize data gathered from quality processes/audits (i.e. major/minor conformances) to identify, prioritize and charter improvements needed to improve business excellence and enable business growth. Support critical internal issues to resolution and CAPA. Ensure the right sense of urgency is taken to address short and longer term success. Internal audit corrective actions wall to wall resolution, lead or manage to closure. Partner with Business Excellence peers to insure hand-offs to responsible functional owners manage to closure. Development and management of MOR to support internal VOC as applied at HPS/LOB and Functional level for feedback loop. Develop and coach staff for success individually and the mission of improving customer experience.
Success Factors: Demonstrated interpersonal skills to effectively interact and collaborate with individuals of all disciplines and levels within and across the organization. Ability to think strategically and critically analyze details. Capable of consistently taking a "hands on" approach and initiative to get results. Demonstrated knowledge and application of Six Sigma methodologies Adept at quickly gaining an understanding of multiple data inputs, intuitively assimilating seemingly disparate information and providing clear decisions/direction. Competent of evaluating people's strengths and improvement areas, and capable of effectively mentoring and coaching employees in a matrix organization to ensure business objectives are met. Works effectively across borders with employees, customers, and shareowners to facilitate operational execution. Basic Qualifications: Bachelors Degree in Business, Engineering or Science, Supply Chain, or Technical discipline 10 years of experience in at least three of following areas: Project Operations, Service Operations, Manufacturing/Assembly Operations, Quality, Engineering (Design, Manufacturing, Test), Six Sigma/continuous improvement. Minimum of 10 years managerial/leadership experience required. Six Sigma Greenbelt certification required. Additional Qualifications: Highly process and improvement focused, able to influence and negotiate Ability to successfully manage resources and projects remotely. Black Belt or Lean Expert certification preferred. A Professional Certification (ASQ-CQE/CQM) will differentiate the successful candidate, but is not required for consideration. Knowledge of Quality Assurance standards and practices applicable to the manufacture and distribution of HPS products and industry/customer standards (e.g., ISO9001, ISO 19011, etc). Experience managing cross-functional/multi cultural teams, participating in strategic planning processes, and human resource development A global mindset, preferably having worked with teams in more than one region. Ability to build a world-class team through effective management, coaching, mentoring, feedback, and discipline when appropriate. Leadership, self-starter, with excellent communication skills. Proven ability to drive and successfully implement change across cultural and geographic boundaries.