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Our client, is a St. Louis, US based global manufacturing organization, with over 144,000 people doing business in more than 150 countries and having 235 manufacturing locations worldwide with a turnover of over $24.4 billion in 2012. Main Responsabilities: Accounts receivable management: cash collections & dunning process Follow-up of invoices, disputes and their resolution Responsible with the escalation to regional management Collect and review the expired retentions Review and maintain the customer master file information Weekly report cash collections and monthly forecast Maintains the relationship with customers Communicate with the Financial Shared Service Center and regional credit manager Utilizes knowledge and system resources to walkthrough customers and verify symptoms and issues Maintain and administer customer account database through system tool Ensure required information is entered into central database pertaining to customer issues or requests Individual transaction management based on client agreement Escalates technical or non-technical problems that are unable to be resolved on the spot to proper escalation channel Flags up personal training requirements to immediate supervisor Adheres to support workflow to achieve Service Level Agreement Reports to Team Lead & Account Manager

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Requirements: College graduate, Bachelor’s degree in Finance or Accounting (preferred) Experience in customer service (phone support) and/or collections Excellent command of German English – upper intermediate Excellent communication skills Preferred knowledge of ERP systems (Oracle –JDE Systems 21) Experience in finance or ideally receivable management

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