Detalii loc de munca - Cluj Napoca

Descrierea jobului - Cluj Napoca

Description A Syncade Technical Support Engineer provides technical support to Syncade customers and internal users, including installation troubleshooting, product configuration assistance, hardware and operating troubleshooting relating to product operation, and addressing improper product operation or erroneous system use. Technical Support Engineers work closely with Syncade Product Engineers, customers, and internal users to diagnose complex software product issues. Technical Support Engineers monitor and troubleshoot application processes and system resources to ensure compliance with key system performance indicators. Technical Support Engineers develop methods and gather technical data to reproduce support issues on internal support systems, and communicate requirements efficiently to Product Engineering, Technology and Marketing. Technical Support Engineers ensure compliance with defined service level agreements for Syncade systems. Responsibilities * Work directly with customers and internal users to provide solutions for Syncade applications. * Troubleshoot and develop technical solutions for support issues related to Syncade software, hardware setup, and configuration. * Develop workaround solutions for issues related to software faults. * Diagnose and troubleshoot support issues on live production environments. * Communicate and deploy solutions on live systems critical to business operations. * Provide inputs to Technology on software faults and inputs to Marketing on customer proposed enhancements to Syncade applications. * Create, update, and manage Syncade System Licenses * Administration activities of Syncade Support Site * Create reports for Syncade support metrics using real-time support data * Create reports for customer specific Syncade support data * Generate and review training materials for future Syncade support trainees * Assist Syncade Technology with software testing activities

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Requirements * Technical Degree required - Computer Science, Chemical Engineering, Information Systems, Mathematics * Experience with Windows Server 2003/2008/2012 and SQL 2005/2008/2012 preferred * Experience with computer programming and/or database querying preferred * Relevant industrial experience (manufacturing industries) preferred * Microsoft Office literate * Competent in English (written and spoken) with a second European language preferred

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