Detalii loc de munca
On behalf of our client, one of the world’s leading pump manufacturers, we are looking for a Sales Engineer with knowledge of pumps, pump systems, and mechanical and electrical systems. Main Responsabilities: • To be in direct contact with key customers and secure solving all customer service needs • Records and processes highly complex orders and inquiries received; • Providing highly complex repairs in warranty and after warranty period; • Dealing with warranty claims; • Providing extended service reports in English language; • Provides pricing, availability and schedule information; • Suggesting additional or alternative products or services to meet customer needs; • Increasing service revenue at the client accounts; • Contributing to our profile as a solution provider in energy and water optimization; • Resolving technical difficulties and issues with the customer; • Creating new opportunities in relations to Water Utility, thus securing highly skilled technical advises to the customer. • Supporting the Sales Managers to create valuable report, feedback and presentation including major claim handling; • Heavy technical insight on products and application/system knowledge to secure expertise in fault finding and diagnosis of equipment and pumping systems. Highly skilled in fully understanding and operating installed pumps & systems and functionalities. This requires deep system and technical knowledge; • Supporting sales during quotation phase for complex projects; • Signing, training and steering ASP for low end and remote repair services; • Training operators after projects.
To be successful you need: Technical background (engineer); Electrical technician qualification preferable with service experience in the WU pump business; Fluent English skills; Excellent communication skills; Excellent sales skills; Know-how of products and applications within pumping solutions field Heavy Technical Insight Deep System & Technical knowledge Optimization Knowledge; Thirst for new Knowledge; Very good PC skills; Driving license