Detalii loc de munca - Cluj Napoca

Descrierea jobului - Cluj Napoca

Job Purpose: - Prepares quotations ensuring that requests are handled at a high quality, accurately and in time - Maintain and develops customer loyalty through high levels of service to expand and strengthen the relationship - Identifies, offers and sells the best solution for the customer’s application; provides commercial and technical support; always striving to provide the highest standards of customer service in accordance with the Problem Solver principle Main Responsibilities: - Verify the Purchase Order (PO) to ensure that it is according to the offered financial and technical proposal - Prepare and send customer quotations that are on time, technically accurate, commercially verified, and offer the best all-round solution - Maintain accurate and complete records in CRM and other tools as required - Document customer satisfaction feedback in CRM, following-up as appropriate - Review the Request for Quote (RFQ) received from Emerson locations across Europe - Collaborate with sales teams to understand customer requirements - Size and select the products according to requirements and application - Communicate with manufacturing locations for queries regarding lead-time, specials, etc - Conducting all business activities and all communication in a professional manner at all times - Ensuring that all technical information communicated is complete, accurate and timely. - Support Order Execution to ensure that purchase orders are commercially and technically complete and accurate, and to resolve any technical-related issues that occur during order cycle. - Pro-active management of personal quote backlog in accordance with the agreed procedures. - Ensuring that activities are carried out according to agreed departmental KPIs and Procedures, and recorded in required business systems (constantly and comprehensively). - Attending relevant technical and commercial trainings as required to maintain a high level of product and process knowledge, including new products as and when released. - Adhering to local and international Emerson Trade Compliance and Quality Management procedures, as well as the Emerson Ethics policy, with respect to all business activities. - Adhering to Emerson’s commitment to Environment, Health & Safety Communicates with: - Engineers, Buyers, Sales Representatives, Users - Field Sales and Service Engineers - Team Coordinator/Leader regarding day-to-day business activities& process improvements (CIP) - Perfect Execution Coordinators regarding process improvements - Project Management Office colleagues for project handover, ETO and/or Documentation - Operations colleagues regarding lead-times, order status, date and backlog management - Marketing colleagues for product and/or marketing material advice - Flow Lifecycle Services colleagues for application


Requirements: - University degree in Engineering (electrical, mechanical or chemical preferred) - Relevant experience in a similar position or in a commercial environment (technical support, quotations, technical sales); - Languages: English & French – advanced level (mandatory) - PC skills: MS Office, Internet

1 pozitii disponibile
Arata anuntul si prietenilor tai

Joburi similare