Detalii loc de munca
Accountable for maximizing contract margin through effective operational cost management; contribute to profitable revenue growth; and minimizing exposure to claims and service level penalties. - Accountable for operational delivery, fulfilling contract commitments and meeting customer expectations in terms of on-time, high quality delivery.
- Works with GPM and CAL to maximize project variable margin, quality and customer satisfaction. - Ensure the team delivers on all contractual commitments in real time, in order to achieve commercial SLAs and KPIs while initiating corrective actions to treat abnormal conditions or performance trends. - Ensure the team delivers effective and efficient incident, problem, change, performance and fulfillment activities. Act as the key contact for customer for their network management operation. - Develop Network operations teams with appropriate knowledge management; incl. trainings, knowledge transfer, etc. - Ensure effective and efficient people management, including attrition, career development, motivation, and succession planning. - Ensure that all functional resources are continuously available for the delivery of services: people, tools, and facilities, etc. and delivered on a 24x7 basis. - . Ensure maximum compliance to blueprint for all process/procedures used in service delivery, while applying customer contractual requirements. - Identify, mitigate and track the Risk Management issues relates to her/his project/customer. - Support reporting - management reports for local and global reporting including MMR. - Ensure compliance with standards as defined by Managed Services strategy; such as ISO9000, ISO27001, etc. - Share best practices and contribute to organizational development - Should support Delivery Center Lead in building the Budget and managing Budget execution during the year. - Helping improving Variable Margin and Cash flow.