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Your role: As a Support Analyst in a very dynamic environment, you will ensure support for the DPS activity. Among the on going support of the trading cycle, your main responsibilities will be to: Ensure the continuity of the business by a strong relationship with the local helpdesk-support team, the infrastructure teams, and the other PRD teams in the world. Guarantee a high level of service & quality by industrialising the different processes and participating to the local and global projects and by communicating about it, Make available the knowledge of the local activity by promoting and updating specific documentation. Identify improvement axis and lead/propose transformation of existing processes both for the business or our production services activities. The assignment in a nutshell: • Support the trading business, maintaining daily contact with users. Monitoring of the servers • User training: Ensure knowledge of users is up to date on the applications • Manage of all incidents raised by the users up to their resolution. • Analyze the incidents thoroughly (logs analysis,etc… ) • Escalate the incidents to appropriate development team (support level 3) when required. Liaise with relevant IT teams regarding new functional and technical enhancements. Your good analytical skills and ability to summarize key messages, your good communication skills, your adaptability and self control will enable you to succeed in your support mission! It is also very important to have a client-driven approach & Service oriented as well as an ability to assist decisions, along to your local senior management.

Cerinte

Past experience • 2-3 years experience of support in a Financial environment • Experience in similar domain or involving client contact will be considered Languages • English: fluent. • French is a plus Technical skills You have knowledge of Unix and SQL (Oracle) Understanding of Java and Tibco are a plus. General Competencies Required Management Skills Operational Skills Regulatory Skills Communication Skills Flexibility - Adaptability Ability to make Decisions Ability to Work Under Pressure Analytical Skills Initiative Leadership Qualities Teamwork

Restrictii

Nivel minim de educatie necesara Diploma de facultate

Nivel minim de experienta necesara 2 - 3 ani

Limbi straine necesare Engleza

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