Detalii loc de munca - Cluj Napoca
Descrierea jobului - Cluj Napoca
Emerson Automation Solutions IT-PMO group is responsible for providing IT Support Services to all end users in the centralized business systems. The purpose of this role is to review, analyze. and evaluate business requirements, and user needs to formulate and implement application changes. Critical success factors include: • Works effectively individually, with team members, and business team members toward business satisfaction and success. • Produce and maintain Environment Configuration Specifications • Takes direction from immediate supervisor, but takes initiative and shows leadership when appropriate. • Demonstrates the ability to perform configuration, data migration, and integration duties as directed.
Experience on the areas listed below, plus implementation experience and understanding of SaaS solutions in the areas of CRM and Service is highly desirable. • Experience with understanding and interpreting requirements specifications. • Experience with Agile/Scrum methodologies and best practices. • Deep interest and aptitude in problem-solving and innovation. • Ability to work in a demanding user environment. • Strong interpersonal, written and verbal communication skills • Solid negotiation capabilities and superior analytical skills. • Proven ability to multi-task and manage multiple projects. • Develop training material and application documentation as required. • Proven history of successful problem solving with a sense of urgency. • CRM On Demand, Sales Cloud, Service Cloud, upgrade or implementation experience is a plus. Qualifications • BS/BA degree in Computer Science, Mathematics or equivalent work experience • 3+ years of work experience in a heavily used, highly available, 24x7 enterprise platform. • Ability to travel globally • Fluent in English. Additional preference provided to candidates proficient in either Portuguese or German. • Ability to work occasional weekends and some extended hours during month-end or year-end to support the business users.