Detalii loc de munca
Are you passionate about technology and eager to learn new things? We have the perfect job for you! Technical Support Specialists with French Our client is a BPO company with more than 33 000 employees, with offices in 49 locations, in 21 countries. They are currently looking to expand their team in Sofia, Bulgaria, so they are looking for experience d and talented Technical Support Specialists with French! As a Technical Support Specialist you will be part of the customer support chain in the line of contact between the company and the customers. Your responsibilities will include: • Providing a high level support to all customers; • Providing telephone support; • Meeting the department’s targets and goals; • Maintaining customer satisfaction according to the established systems of measurements; • Solving customer problems effectively, using troubleshooting techniques where required; • Using database and call logging tools to provide answers to customers’ queries; • Maintaining a high level of technical product knowledge in the specified products.
Do you have what it takes for the job? • Excellent French language skills (C1 level) along with good level of English; • Strong technical background; • Experience in providing an exceptional customer experience; • Experience in one or more current Microsoft Operating systems (Windows NT Professional, Windows 2000 Professional, Windows XP, Windows Vista, Windows 7, Windows Server Edition); • Verbal and written communication skills, in order to analyze, interpret and address customer needs; • Very good understanding of standard computer science concepts, personal computer architecture and networking required; • Knowledge in at least one of the following disciplines: network operations, networking protocols, network authentication, messaging technology or messaging protocols, or other technical skill strengths with an onlineservice or network communications; • The ability to work independently, in a time critical environment; • Ability and willingness to provide pre-sales, sales, or post-sales support. Benefits: • Working in a young and dynamic team; • Initial training (2 months) in the company and a certification at the end; • Attractive salary package; • Relocation package. Confidentiality of all applications is assured. Only short-listed candidates will be contacted! The candidates do not pay any taxes to the agency – the services are FREE OF CHARGE.