100246

Cashier/Bartender at Atlantica Hotels and Gardens

  • România, Brașov
  • România, Brașov
  • Romania, Brașov
  • Romania, Brașov
Deblocheaza date contact
Traduceri ale CV-ului
30%
  • Ultima actualizare: 19.02.2014
  • Numar referinta: 100246

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Mediu
Franceza
Incepator
Italiana
Incepator
Romana
Nativ
80%
  • Last update: 19.02.2014
  • Reference number: 100246

Experience

  • May 2012 - November 2013

    Cashier/Bartender, Atlantica Hotels and Gardens

    • Brașov, Romania
    • Full time
    • Work domain - Services: Hotels,Tourism

    Met and greeted visitors;  recognised for impressive  relationship building skills.
    Processed transactions quickly and efficiently; maintained a friendly and cordial relationship with the customers by assisting them with all relevant  issues. 
    Updated the database regularly by manually documenting all transactions in the registers as well as the computer system. 
    Served customers in a timely/friendly manner.
    Efficiently mixed ingredients to prepare cocktails; poured beers and wines according to drink recipes.
    When required, checked identification of customers to ensure meeting age requirements for purchase of alcohol; subtly surveyed and evaluated customers to ensure no over-consumption of alcohol. 
    Maintained inventory levels on a daily basis.
    Investigated and resolved customers issues and complains regarding serving matters.
    Conducted training sessions for new employees in order  to enhance work efficiency; developed new quality standards for better quality performance and reliability.

  • February 2008 - March 2011

    Assistant Manager, S.C. S.E.A.C.I.D. S.R.L.

    • Brașov, Romania
    • Full time
    • Work domain - Sales: IT

    Maintained confidentiality in the management of administrative and secretarial functions, including the management of incoming enquires and diary appointments .
    Screened, resolved and redirected incoming enquiries in line with strict service standards.
    Facilitated the management of ad-hoc administration; drafted and distributed correspondence.
    Maintained cordial relations with other staff and assisted them in resolving their issues. 
    Developed and implemented indirect lending program, which filled a need as identified by customer feedback. 
    

  • April 2003 - October 2003

    Waitress, Xenia Restaurant

    • Brașov, Romania
    • Full time
    • Work domain - Services: Restaurants

    Demonstrated a positive response to pressure in an often fast-paced working environment.
    Deal tactfully and diplomatically in the resolution of any arising concerns and complaints.
    Showcased significant versatility and a flair for adaptability to satisfy ever-changing demands.
    Adopted a collaborative  approach as part of a multifaceted team.
    Organised and prioritised workloads effectively to meet often strict deadlines.
    Forged, maintained and nurtured strong client relationships conducive to business growth.
    Screened and resolved incoming enquiries; utilised strong interpersonal communication skills.
    Identified and suggested improvements to internal efficiency and the customer experience.
    Maintained consistent adherence to alcohol laws and regulations.
    

Education

  • 2000 - 2003

    Highschool, "Unirea" National Colege

    • Brașov, Romania

Skills

Driving license
  • B

Foreign languages

English
Intermediate
French
Beginner
Italian
Beginner
Romanian
Native