Met and greeted visitors; recognised for impressive relationship building skills. Processed transactions quickly and efficiently; maintained a friendly and cordial relationship with the customers by assisting them with all relevant issues. Updated the database regularly by manually documenting all transactions in the registers as well as the computer system. Served customers in a timely/friendly manner. Efficiently mixed ingredients to prepare cocktails; poured beers and wines according to drink recipes. When required, checked identification of customers to ensure meeting age requirements for purchase of alcohol; subtly surveyed and evaluated customers to ensure no over-consumption of alcohol. Maintained inventory levels on a daily basis. Investigated and resolved customers issues and complains regarding serving matters. Conducted training sessions for new employees in order to enhance work efficiency; developed new quality standards for better quality performance and reliability.
Maintained confidentiality in the management of administrative and secretarial functions, including the management of incoming enquires and diary appointments . Screened, resolved and redirected incoming enquiries in line with strict service standards. Facilitated the management of ad-hoc administration; drafted and distributed correspondence. Maintained cordial relations with other staff and assisted them in resolving their issues. Developed and implemented indirect lending program, which filled a need as identified by customer feedback.
Demonstrated a positive response to pressure in an often fast-paced working environment. Deal tactfully and diplomatically in the resolution of any arising concerns and complaints. Showcased significant versatility and a flair for adaptability to satisfy ever-changing demands. Adopted a collaborative approach as part of a multifaceted team. Organised and prioritised workloads effectively to meet often strict deadlines. Forged, maintained and nurtured strong client relationships conducive to business growth. Screened and resolved incoming enquiries; utilised strong interpersonal communication skills. Identified and suggested improvements to internal efficiency and the customer experience. Maintained consistent adherence to alcohol laws and regulations.