100769

Customer Care Representative with Portuguese at Sykes Entreprises Eastern Europe

  • România, Cluj Napoca
  • România, Cluj Napoca
  • Romania, Cluj Napoca
  • Romania, Cluj Napoca
Deblocheaza date contact
Traduceri ale CV-ului
95%
  • Ultima actualizare: 26.08.2015
  • Numar referinta: 100769

Obiectiv profesional

Dezvoltare profesională orientată spre oportunităţi.

  • Cluj Napoca
  • Full time
  • Domeniile urmariteIt Telecom Electronice, It Telecom IT Hardware, It Telecom Suport / Helpdesk
  • Disponibilitate deplasare in interes de serviciuPana la 50% din program
  • Disponibilitate relocareIn tara si in strainatate

Experienta

  • mai 2012 - octombrie 2013

    Receptionist, BVF-BUENA VISTA FLAIG.LDA, Monchique (Portugalia)

    • Monchique, Portugalia
    • Full time
    • Domeniu - Servicii: Hoteluri,Turism

    - taking incoming calls from clients - booking reservations for clients - completion of related and specific reception documentation - issuing invoices

Educatie

  • 2007 - 2010

    Liceu / scoala profesionala, Escola Secundária Poeta António Aleixo, Portimão (Portugalia)

    • Informatica
    • «Alt oraș», România

Aptitudini

Permis de conducere
  • B
  • Experienta in management
  • Capacitate de a munci in echipa
  • Atitudine pozitiva si optimism

Limbi straine

Engleza
Mediu
Spaniola
Mediu
Portugheza
Avansat
Romana
Nativ
95%
  • Last update: 26.08.2015
  • Reference number: 100769

Career goals

Professional development

  • Cluj Napoca
  • Full time
  • Wanted work domainsIt Telecom Electronics, It Telecom IT Hardware, It Telecom Support / Helpdesk
  • Availability for work related travelUp to 50% of the schedule
  • Willing to relocateIn the country and abroad

Experience

  • June 2014 - Present

    Customer Care Representative with Portuguese, Sykes Entreprises Eastern Europe

    • Cluj Napoca, Romania
    • Full time
    • Work domain - It Telecom: Support / Helpdesk

    - give technical and informational support for the end-users, customers and clients for Panasonic account, via both phone and email, on Panasonic electronic and IT products 
    - maintain the communication between the end-users and the headquarter in Portugal
    - handle and resolve complaints 
    - escalations of non-resolvable problems that occurs 
    - opening of repair-tickets for the field technicians and service centers country-wide, for the cases that cannot be solved eliminating all the troubleshooting steps
    - administrative responsibilities such as: creating reports to the direct manager and superiors, translations of technical documents (English-Portuguese), happy-calls (calibration of customer care satisfaction) - active participation to job related meetings and trainings

  • May 2012 - October 2013

    Receptionist, BVF-BUENA VISTA FLAIG.LDA

    • Monchique, Portugal
    • Full time
    • Work domain - Services: Hotels,Tourism

    - taking incoming calls from clients
    - booking reservations for clients
    - completion of related and specific reception documentation
    - issuing invoices

  • July 2010 - August 2011

    Receptionist, Cyber Caffe

    • Portimão, Portugal
    • Full time
    • Work domain - It Telecom: Internet / New Media

    - maintenance of computers 
    - relations with suppliers 
    - marketing
    - organizing and following daily tasks in order to fulfill monthly targets
    - planning and advertising

  • June 2009 - August 2009

    Web master, Pasta Aberta

    • Portimão, Portugal
    • Seasonal
    • Work domain - Marketing: Marketing

    - creating websites 
    - creating templates
    - maintenance of computers hardware and software installation, repairing computers 
    - Windows Setup

  • June 2008 - August 2008

    Techical IT Support, Local Authority

    • Portimão, Portugal
    • Seasonal
    • Work domain - It Telecom: IT Hardware,Software / Programming

    - maintenance and repairing of computer hardware 
    - Windows configuration and installation - checking errors and system bugs
    - drivers installation for all the computer infrastructure

Education

  • 2013 - 2014

    College, Accounting and Fiscality

    • Accounting
    • Portimão, Portugal
  • 2007 - 2010

    Highschool, 'Poet Antonio Alexio'

    • Informatics
    • «Alt oraș», Romania

Skills

Driving license
  • B
  • Management experience
  • Ability to work in team
  • Positive attitude and optimism

- great communication skills gained through my experience with the customers 
- avoiding possible conflicts that might occur within the team and the organization

Foreign languages

English
Intermediate
Spanish
Intermediate
Portuguese
Advanced
Romanian
Native