102355

Reservations sales agent at JW Marriott Bucharest Grand Hotel

  • România, București
  • România, București
  • Romania, București
  • Romania, București
Deblocheaza date contact
Traduceri ale CV-ului
25%
  • Ultima actualizare: 06.02.2014
  • Numar referinta: 102355

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Avansat
Spaniola
Mediu
Suedeza
Incepator
Romana
Nativ
75%
  • Last update: 06.02.2014
  • Reference number: 102355

Experience

  • March 2011 - Present

    Reservations sales agent, JW Marriott Bucharest Grand Hotel

    • București, Romania
    • Full time
    • Work domain - Services: Hotels,Tourism

    - process all reservation requests, changes, and cancellations received by phone, fax, or mail;
    - identify guest reservation needs and determine appropriate room type;
    - verify availability of room type and rate;
    - explain guarantee, special rate, and cancellation policies to callers;
    - accommodate and document special requests;
    - answer questions about property facilities or services and room accommodations;
    - indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system;
    - input and access data in reservation system;
    
    -follow sales techniques to maximize revenue.
    

  • November 2008 - November 2009

    Receptionist, Irisa Hotel

    • București, Romania
    • Full time
    • Work domain - Services: Tourism

    - process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key;
    - process all payment types such as room charges, cash, checks, debit, or credit;
    - process all check-outs and resolve any late and disputed charges;
    - answer and process all guest calls, messages, requests, questions, or concerns;
    - coordinate with Housekeeping to track readiness of rooms for check-in;
    - supply guests with directions and information regarding property and local areas of interest;
    - complete designated cashier and closing reports in the computer system.
    

  • January 2008 - September 2008

    Travel agent, Magest Travel Agency Bucharest Romania

    • București, Romania
    • Full time
    • Work domain - Services: Tourism

    -collect payment for transportation and accommodations from customer;
    
    -converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required;
    
    -compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs;
    
    -book transportation and hotel reservations, using computer terminal or telephone;-plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers;-provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.
    

Education

  • 2008 - 2010

    Master's degree, Bucharest Academy of Economic Studies - Faculty of Commerce, Bucharest (Romania)

    • București, Romania
  • 2005 - 2008

    Bachelor's degree, Bucharest Academy of Economic Studies - Faculty of Commerce, Bucharest (Romania)

    • București, Romania

Skills

Driving license
  • B

Foreign languages

English
Advanced
Spanish
Intermediate
Swedish
Beginner
Romanian
Native