102978

Receptonist/Night Auditor at Luftner Ship Cruises

  • România, București
  • România, București
  • Romania, București
  • Romania, București
Deblocheaza date contact
Traduceri ale CV-ului
30%
  • Ultima actualizare: 09.03.2014
  • Numar referinta: 102978

Limbi straine

Engleza
Avansat
Italiana
Incepator
Germana
Incepator
Spaniola
Mediu
Bulgara
Mediu
Sarba
Avansat
Romana
Nativ
80%
  • Last update: 09.03.2014
  • Reference number: 102978

Experience

  • June 2013 - January 2014

    Receptonist/Night Auditor, Luftner Ship Cruises

    • București, Romania
    • Full time
    • Work domain - Services: Tourism

    •	Effectively and professionally answering the telephone and dealing with enquiries
    •	Managing the payments at the end of the cruise
    •	Maintaining the accuracy of the bills from the Bar and Restaurant
    •	Logging information on calls received and maintaining detailed records
    •	Typing letters, reports and other documents often of a sensitive and confidential nature
    •	Scanning documents and updating internal systems
    •	Maintain an adequate inventory of office supplies
    •	Respond to public inquiries
    •	Provide word-processing and secretarial support
    •	Preparing the menus for the following day
    •	Coordinate the repair and maintenance of office equipment
    •	Greet, assist and/or direct the passengers
    •	Assist the Hotel Manager, Purser and other staff members as requested
    

  • July 2011 - March 2013

    Account Process Manager, HP/Hewlett Packard

    • București, Romania
    • Full time
    • Work domain - Finance: Consulting,Management

    •	Coordinating daily work and facilitating the daily operational tasks 
    •	End-to-end case oversight 
    •	Supervising of assigned catalogue-accounts for compliance with the agreements reached at the service level, 
    •	delays are kept to minimum
    •	Propose and implement process changes in order to optimize the activity 
    •	Design and coordinate training plans/materials
    •	Supporting the transitions for the accounts from abroad
    •	Getting positive results in cases of back-up or trainings to be held
    •	Owning and using analytical skills, communication and team orientation
    •	Interaction in a multicultural environment
    

  • January 2011 - July 2011

    Customer Support, Medicover Medical Center

    • București, Romania
    • Full time
    • Work domain - Finance: Management

    •	Taking phone calls using the formulas of greeting approved by the company in accordance with high 
    •	resolution prompt rules and internal procedures.
    •	Quick and correct use of specific programs, respecting the rules and internal procedures 
    •	Inform customers regarding: services, pricing, data analysis, working conditions/training required 
    •	for various investigations, etc.
    •	Obedience and solving complaints/questions raised by customers in the limits set by the Coordinator.
    •	Promotion of company's services among potential clients
    •	Participation in trainings and integration of new colleagues (the helpful information for your activity, help in using computer programs, etc.)
    •	Cooperation with all departments for maintaining the degree of Medicover satisfaction levels high and customers in order to obtain other objectives set by the company
    •	The accuracy of the data entered in charge in the system directly to the management
    •	Propose procedure, rules, etc., to identify the information needs which can lead to increased quality of service and efficiency of the Department
    

  • August 2009 - March 2010

    PC Operator, Sanador Medical Center

    • București, Romania
    • Full time
    • Work domain - Sales: IT

    •	Writing medical reports during and after specialist consultation
    •	Check accuracy of medical reports
    •	Working with software programs used by the clinic
    •	Introduction of analysis and other medical services database
    •	Answering phone calls and providing the information required by the patient
    •	Appointing patients
    •	Greeting patients, confirmation of arrival and coordinate appointments
    •	Ordering materials needed for surgeries and doctors
    •	Administrative Tasks 
    •	Maintain relationships with other departments; 
    •	Coordinating program department colleagues
    •	Participation in various events / meetings, etc
    •	Maintain professional relationship with elderly clients
    

Education

  • 2010 - 2013

    Bachelor's degree, University of Bucharest

    • București, Romania
  • 2006 - 2010

    Highschool, "Nicolae Iorga" High School

    • București, Romania
  • 2003 - 2006

    Elementary school, "Mihajlo Petrovic Alas" Elementary School

    • «Alt oraș», Romania

Foreign languages

English
Advanced
Italian
Beginner
German
Beginner
Spanish
Intermediate
Bulgarian
Intermediate
Serbian
Advanced
Romanian
Native