10357

Call Center Operations Supervisor/Administration and Data Team Supervisor at Cosmote RMT SA

  • România, București
  • România, București
  • Romania, București
  • Romania, București
Deblocheaza date contact
Traduceri ale CV-ului
30%
  • Ultima actualizare: 23.06.2012
  • Numar referinta: 10357

Limbi straine

Engleza
Avansat
Franceza
Avansat
Italiana
Mediu
Spaniola
Incepator
Romana
Nativ
80%
  • Last update: 23.06.2012
  • Reference number: 10357

Experience

  • April 2007 - Present

    Call Center Operations Supervisor/Administration and Data Team Supervisor, Cosmote RMT SA

    • București, Romania
    • Full time
    • Work domain - It Telecom: Telecommunications

    • Selecting Call Center staff admitted after recruitment
    
    • Granting  necessary support(training/ workshop) for the understanding, application and use in optimal conditions of procedures or specific instructions for agents working both in Call  Center, as well  as for  the Administration Team and Complaints
    
    • Direct and effective involvement in the monthly assessments of Call Center and Administration Team agents
    
    • Effective participation in the elaboration of plans and training  materials for Call
    
    Center and Administration Team new agents
    
    • Granting on-line technical or informational support (by phone, in writing or  e-mail) to internal and external customers, or  agents
    
    • Upgrading the internal database - Intranet
    
    • Maintaining the connection with trainers in order to correct and improve procedures and training materials of new agents
    
    • Drawing monthly activity reports and audit reports
    
    • Communicating with  the customers and relating to my staff in accordance with the company strategy regarding the relation with the customers
    
    • Participating in internal and international technical or administrative projects.
    
    • Project Manager for various national and international projects like: Blackberry aquisition, RightNow implementation and 3G launching.
    

  • June 2006 - March 2007

    Administration Team Agent, Cosmote RMT SA

    • București, Romania
    • Full time
    • Work domain - It Telecom: Telecommunications

    • Solving various requests received from the internal/external clients efficiently and in a shorter time as possible
    
    • Indirect participation in monthly evaluations of call center agents
    
    • Fulfilling of the supervisor tasks during the weekend

  • February 2006 - June 2006

    Call Center Agent, Cosmote RMT SA

    • București, Romania
    • Full time
    • Work domain - It Telecom: Telecommunications

    • Solving calls from clients and making calls to residential and foreign clients, according to the work plan
    
    • Solving customer requests in a limited time

  • December 2004 - May 2005

    Cashier and Decorator, Bricostore SA Romania, Bucharest

    • București, Romania
    • Full time
    • Work domain - Sales: Sales

    • Cashing clients’ money and writing them invoices when necessary
    
    • Solving clients’ requests in a minimum time
    
    • Creating and organizing the advertising posters

  • June 2004 - November 2004

    Sales Consultant, Athenée Phenix Group, Athenée Palace Hilton Hotel, the Department Diamond Club

    • București, Romania
    • Full time
    • Work domain - Services: MLM

    Calling the clients in order to present them the benefits of our fidelity program and sell our product
    
        Meeting with the clients after they’ve agreed to accept the offer
    
        Keeping in touch with old clients in order to maintain their trust

Education

  • 2000 - 2004

    Bachelor's degree, Academy of Economic Studies

    • București, Romania
  • 1996 - 2000

    Highschool, Nicolae Iorga National College

    • Vălenii de Munte, Romania

Foreign languages

English
Advanced
French
Advanced
Italian
Intermediate
Spanish
Beginner
Romanian
Native