105649

Front Office Manager la Continental Hotels SA

Front Office Manager at Continental Hotels SA

  • România, Reghin
  • România, Reghin
  • Romania, Reghin
  • Romania, Reghin
Deblocheaza date contact
Traduceri ale CV-ului
75%
  • Ultima actualizare: 25.03.2014
  • Numar referinta: 105649

Experienta

  • iunie 2013 - Prezent

    Front Office Manager, Continental Hotels SA

    • Reghin, România
    • Full time
    • Domeniu - Servicii: Turism

    Oferirea unui serviciu superior de relatii cu clientii atat pentru clientii interni cat si cei externi.
    Promovarea si valorificarea eficienta a spatiilor de cazare. (111 camere)
    Cercetarea pietei, desfasurarea unei politici promotionale active cu programe bine definite, cresterea numarului utilizatorilor de servicii oferite de hotel.
    Verificarea zilnica a activitatii personalului din receptie privind indeplinirea corespunzatoare a sarcinilor acestora.Transmiterea receptionerului de serviciu a aprobarilor nominale privind reducerile de tarife aprobate.
    Verificarea raportului zilnic de gestiune si predarea contabilului sef al hotelului.
    Semnalarea conducerii societatii a problemelor negative,si propunerea de masuri pentru rezolvarea lor.
    Rezolvarea cu promtitudine a solicitarilor venite din partea diversilor parteneri prin confirmari scrise.
    Legatura cu celelalte compartimente pentru centralizarea documentelor referitoare la serviciile prestate, in vederea incasarii lor de la clienti. 
    Fidelizarea clientilor existenti

  • iulie 2009 - iunie 2013

    Receptioner, Continental Hotels SA

    • Reghin, România
    • Full time
    • Domeniu - Servicii: Turism

    Intampinarea clientului
    Incasarea prestatiilor efectuate catre clienti
    Gestionarea apelurilor telefonice,atat din exterior cat si cele din interior
    Promovarea catre clienti a tuturor produselor si serviciilor oferite de hotel (ex: spalatorie, facilitati conferinte, restaurant, bar, etc.)
    Mentinerea permanenta a legaturii si informarea catre celelalte departamente cu privire la operatiunile, evenimentele, manifestarile care au loc in cadrul hotelului
    Solutionarea sau dupa caz anuntarea sefului de departament despre eventualele reclamatii venite din partea clientilor
    Indeplinirea atributiilor, sarcinilor, responsabilitatilor stabilite prin dispozitii ale managementului la cel mai inalt nivel
    Incasari cash, valuta, carti de credit, facturare, contabilitate primara.

  • iulie 2008 - iulie 2009

    Agent Rezervari, Continental Hotels SA

    • Reghin, România
    • Full time
    • Domeniu - Servicii: Turism

    Informarea clientilor si a potentialilor clienti despre activitatea societatii
    Preluarea si concretizarea rezervarilor prin telefon, e-mail, online
    Promovarea produsului turistic al societatii
    Analiza ofertelor publicitare si identificarea celor mai avantajoase forme de promovare;
    Dezvoltarea de activitati si servicii suplimentare specifice activitatii
    Colaborarea permanenta cu celelalte departamente

Educatie

  • 2008 - 2011

    Diploma de facultate, Universitatea Dimitrie Cantemir Tg. Mures

    • Târgu Mureș, România

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Avansat
Germana
Incepator
Maghiara
Avansat
Romana
Nativ
50%
  • Last update: 25.03.2014
  • Reference number: 105649

Experience

  • June 2013 - Present

    Front Office Manager, Continental Hotels SA

    • Reghin, Romania
    • Full time
    • Work domain - Services: Tourism

    Manage and monitor activities of all employees in the Front Office department making sure they 
    adhere the standards of excellence and to the guidelines set in the employee handbook, hotel 
    policies and procedures, coaching, training and correcting where needed. 
    Maintain a professional and high quality service oriented environment at all times. 
    Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, 
    special requests and any other issues that may arise. Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests 
    and repeat guests. Check accommodations, making sure any special requests are carried out 
    accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.

  • July 2009 - June 2013

    Receptionist, Continental Hotels SA

    • Reghin, Romania
    • Full time
    • Work domain - Services: Tourism

    Direct relation with the client, Front office acctivities, basic accounting.
    Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities.
    Deliver excellent customer service, at all times.

  • July 2008 - July 2009

    Reservation Agent, Continental Hotels SA

    • Reghin, Romania
    • Full time
    • Work domain - Services: Tourism

    Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
    Knows the type of rooms available as well as their location and layout.
    Determines room rates based on the selling tactics of the hotel.
    Communicates reservation information to the front desk.
    To be aware of all front office procedures and assist with reception duties when required
    
    

Skills

Driving license
  • B

Foreign languages

English
Advanced
German
Beginner
Hungarian
Advanced
Romanian
Native