Assisted guests with making menu choices in an informative and helpful fashion. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Appropriately suggested additional items to customers to increase restaurant sales. Answered questions about menu selections and made recommendations when requested. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Regularly checked on guests to ensure satisfaction with each food course and beverages. Managed closing duties, including restocking items and reconciliation of the cash drawer. Skillfully anticipated and addressed guests' service needs. Delivered exceptional, friendly and fast service. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations. Effectively used items in stock to decrease waste and profit loss. Correctly calculated charges, issued bills and collected payments. Prepared the buffet and salad bar for dinner service. Greeted guests and communicated about wait time.
To coordinate the activity in the “Piazza International Café” and “Alfredo’s Pizzeria” as an Act. Supervisor – Grand Princess Vessel (2012-2013) To organize, lead, instruct and train for excellent customer care services a team of 10 waiters and assistant’s . To provide a high standard service in the specialty restaurants Crown Grill featuring premium aged beef and fresh seafood items – Caribbean Princess Vessel (2010-2011) To coordinate the entire food and beverage operation for the Room Service as an Waiter/Ass.F&B Supervisor - Grand Princess Vessel (2009-2010) To provide excellent quality food and beverage service to all guest attending Dining Rooms, Lido Buffet and/or any other area as instructed by the Dining Room management. To provide assistance to the guest with menu explanation and wine suggestion To take orders and ensures that the food and /or wine / beverage is served as ordered by the guest and at the correct temperature To ensure that the set-up table is right, with clean, well-pressed linen, spotless glassware and china, and the proper well polished silverware To ensure that the USPH rules are followed throughout the service in the Dining Room and/or any another area assigned to work Responsible for the Assistant’s behavior during the service and for the training and explanation of menus and wine suggestions Responsible for maximizing revenue and maintaining a very high profile at all times