Sales representative and customer care at Electic Plus SRL

  • România, Bacău
  • România, Bacău
  • Romania, Bacău
  • Romania, Bacău
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  • Ultima actualizare: 16.08.2014
  • Numar referinta: 111218


Permis de conducere
  • B

Limbi straine

  • Last update: 16.08.2014
  • Reference number: 111218


  • February 2012 - February 2014

    Sales representative and customer care, Electic Plus SRL

    • Bacău, Romania
    • Full time
    • Work domain - It Telecom: Telecommunications

    The company had 500 emoloyees.
    Electic Plus is a company that actives in the field of communication and alarm systems with offices in major regions of the country.
      - Planning and arranging space for sale and receiving clients
      - Display  the prices and offers products to meet customers
      - Support in the sales process and referring clients to choose the best service
      - Cash register duties
      - Dealing with customers’ orders    
    - Preparation of marketing and revenue projects

  • May 2011 - February 2012

    Sales support – Back office agent, Mercadia Grup – Mic.Ro

    • Bacău, Romania
    • Full time
    • Work domain - Office jobs: Administrative

     -  Technical support to the 57 shops and liaising with supplier
     -  Checking and sending timely notifications to solve problems
     -  Support implementation promotions, check prices, establishing a link between stores and acquisitions
     -  Introduction  new stores in the accounting program and establish supply routes
     -  Providing support in the use of accounting program
     -  Operational support in compliance with work procedures

  • January 2010 - December 2010

    Debt Collection Agent, Cycle European

    • Bacău, Romania
    • Full time
    • Work domain - Finance: Banks / Financial Institutions

    The company had 100 employees.
    Cycle European is a Business outsourcing solutions   company that activates in the field of call center and communication.
    -	Collecting outstanding balance from customers, information about billing issues, finding solutions to help customers in paying their bills, help the team in reaching the monthly target.
    -	Reiceivables Management 
    -	Call Bank Post Debtors and partial or total collect the debt
    -	Pre-scoring, Inbound & Outbound information campaigns, financing and refinancing, subscriptions, early collections.
    -	Daily Quality and Quantitative reports Monthly reports and monthly evaluations. 
    -	Creating the monthly Action Plan and following it trough.
    -	Finding new and more efficient ways to develop and optimize the activity.
    Report directly to Operational Manager

  • July 2007 - December 2009

    Customer Service Specialist, Teleperformance Romania

    • Bacău, Romania
    • Full time
    • Work domain - Sales: Customer service

    Teleperformance Romania is one of the largest outsourcing call centers in Romania which offers a wide range of call center services in different languages and fields inbound and outbound projects.
    Customer Service Specialist Level 1 , 2 and 3 Cosmote Project
    Technical and informational support, sales, retention, over flow calls.
    -	Daily Quality and Quantitative reports. 
    -	Monthly reports, monthly evaluations, feedback sessions.
    -	Finding new and more efficient ways to develop and optimize the activity.
    -	Recruiting and integration of new team members from 120 to 500
    -	Coaching and training.
    -	Report directly to Operational Manager.
    -	Claims and Complains Solutions
    -	Data Account Management
    -	Security Information Solution Management IVR
    -	Welcome Calls to new customers 
    -	Multiple Chanel Services


  • 2012 - Present

    Bachelor's degree, Spiru Haret University

    • București, Romania


Driving license
  • B

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