111943

Project Management Officer (PMO) la QS Unisolution

  • România, București
  • România, București
  • Romania, București
  • Romania, București
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Traduceri ale CV-ului
50%
  • Ultima actualizare: 24 feb.
  • Numar referinta: 111943

Experienta

  • octombrie 2014 - Prezent

    Project Management Officer (PMO), QS Unisolution

    • București, România
    • Full time
    • Domeniu - It Telecom: Software / Programare

    • Define the scope of the project in collaboration with senior management
    
    • Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project
    
    • Constantly monitor and report on progress of the project to all stakeholders
    
    • Act like a liaison between senior management and clients 
    
    • create SQL and HTML scripts ,execute them in pgAdmin and test them in Online Portal and Application Management System.
    
    • Offer support via e-mail,phone or Zendesk tool for customers and if needed training in how to use the company’s software
    
    • Managing project data in our project management systems : Jira, Smartsheet, OTRS,Confluence and Salesforce
    
    • Responsible for maintaining project schedule and recording
    
    • Coordinating, Analysing and Implementing Data Migration for software projects

Aptitudini

Permis de conducere
  • B
  • BE
  • C
  • CE
  • D

Limbi straine

Engleza
Avansat
Germana
Avansat
Romana
Nativ
75%
  • Last update: 24 feb.
  • Reference number: 111943

Experience

  • May 2013 - October 2014

    IT Senior Process associate, Genpact

    • București, Romania
    • Full time
    • Work domain - Sales: IT

    • Respond to requests for technical assistance via phone or electronically
    
    • Research questions and find solutions using available information resources and advise user on appropriate action 
    
    • 1st and 2nd line of support - troubleshooting of IT related problems from networking to in-house (Citrix, Office 2007 and 2010 pack, AS/400, SAP)software and hardware such as : Blackberrys,Iphones,Ipads, Laptops, PCs and Printers.
    
    • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on 
    priority
    
    • Basic Active Directory knowledge: creating user accounts, reset passwords, create groups
    
    • Have knowledge of networking (TCP/IP,DNS, DHCP, SMTP, POP, IMAP, switches,routers)
    
    • Have knowledge of operating systems: Windows, Mac OS X, VM
    
    • Continually identify ways to reduce cost delivering services and improve support.
    
    • Assure quality standards
    
    • Understand customer requirements and business opportunity/requirements identification, guidance, support

Education

  • 2010 - 2012

    Master's degree, Technical University

    • Cluj Napoca, Romania
  • 2006 - 2010

    Bachelor's degree, Technical University

    • Cluj Napoca, Romania

Skills

Driving license
  • B
  • BE
  • C
  • CE
  • D

Foreign languages

English
Advanced
German
Advanced
Romanian
Native