Business Process Analyst BPO IT_Project departm. at Renault Nissan Group

  • România, Constanța
  • România, Constanța
  • Romania, Constanța
  • Romania, Constanța
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  • Ultima actualizare: 25.08.2014
  • Numar referinta: 112539


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Limbi straine

  • Last update: 25.08.2014
  • Reference number: 112539


  • October 2003 - April 2010

    Business Process Analyst BPO IT_Project departm., Renault Nissan Group

    • Constanța, Romania
    • Full time
    • Work domain - Sales: IT

    BPO Project Management and IT models interfaces design for comercial/marketing sales network flow,bilingv english, french:
    Collection of internal client organizational needs, identifying appropriate interim Project Manager and IT team developers, techniq responsible Contact Center to engage issue resolutions procedures for transactions, IT breefings of needs, updating  various applications,system tools per standard process documentation before submission for validation or escalation after complying criteria of acceptability of level of transaction or IT CLA specification models, quality validation, metrics achievements, makeing recommandation or impact evaluation within SLA services
    Support Management with project management,HR requierements of job content criteria data task translation, meeting, presentations,prioritizing needs when multiple project workload time/resources, performance management process, merge data for documentation and reporting, perform deliverables, additional project methodologies specific IT applications running procedures (Renault, Prince2)for improvement application functionality/file structures,layout,format,enhanced features
    Communication to functional HR entity/department as per Quality Global support model,organisational feasible solution adjusted to operational IT
    Developing teamwork, assist in creation of job description, job analysis along new flow model design,training support for linemanagers to ensure inter-relational transactions procedure for specific job responsibility task management according to SLA Contact Center terms

  • October 2008 - February 2010

    Insurrance agent, Allianz Tiriac Insurrances

    • Constanța, Romania
    • Full time
    • Work domain - Finance: Banks / Financial Institutions

    Training, making sales proposal, marketing brand awareness, client relationships

  • September 2009 - October 2009

    Assistant Marketing Manager, Weco, Radius partner Travel Organization

    • Constanța, Romania
    • Full time
    • Work domain - Services: Hotels,Tourism

    Assist contractual administration, direct clients contacts, offers presentation, increased awareness of brand image, maintain supplier relationship management within quality, e-commerce platform standards or customized reporting sales per regional transactions

  • October 2001 - March 2003

    Business Process Analyst, Vodafone Romania

    • Constanța, Romania
    • Full time
    • Work domain - Finance: Consulting,Management

    Administration of data transaction documentation, procedures for ERP data flow within IT projects analysis of procedural approuving documents for conformity, validation, improvement reporting tools
    Report to Sr.Management/Finance, Marketing, IS, ensure contractual monitoring with clients, interfacing with IT responsibles of roaming operators,suppliers or auditing IS quality terms of a complex data support management BPO in definition needs for business process actualization, keeping updated files regularly, within deadlines, quarterly evaluation of performance, budget estimation/actual or corrective measures for accuracy reporting

  • June 1998 - August 2000

    Account Management, Vodafone Romania

    • Constanța, Romania
    • Full time
    • Work domain - Office jobs: Administrative

    Quality reviwal of data sources for sales transactions reporting and financial indicators along ERP re-engineering application/BPO telecom business process
    Sr.role in communication with Sr. Management from Finance, Sales, Marketing, Network dealers and direct national Sales accounts:interfacing for business process analysis, checking of conformity quality, compliance issues, costs monitoring and settlement procedures per SLA additional services to ensure smooth cross-functional criteria, timely reporting, appropriate resolution was addressed into sytrm control procedures of a large type of transaction data technical methodology of treatment
    Prepared documentation, process improvements and reportiñg process to Sr.level to enable achieve performance, exceed objectives,task updated, sales target/price/offers updated into applications interfaces

  • October 1996 - June 1998

    Data Sales Analyst, DHL International Romania

    • Constanța, Romania
    • Full time
    • Work domain - Finance: Finance / Accounting

    Improve reporting sales transaction system, used Activity Based Cost into Quality ISO 9001 process implementation, liaison with national team for sales updating status, key performance indicators, improvement process, trained 2 people and coordination

  • November 1992 - July 1996

    Recruiter Hr administrative, HR team ONG

    • Constanța, Romania
    • Full time
    • Work domain - Office jobs: Human Resources / Psychology

    Recruiting and selection process: searching, update database for candidates, collection of HR client needs, clarifying job description, abilities,  job announcement creation, prescreening, matching profile, interview, preselection
    Counseling for career aprouch, progressive training and selection techniques, support and organisational administrative tasks along jobfair participation,workshops


  • 2000 - 2001

    Master's degree, HEC Ottawa-Academy of Economic Studies

    • București, Romania
  • 1991 - 1996

    Bachelor's degree, Academy of Economic Studies

    • București, Romania


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