Assistant Manager December 2013- Present SC “MDA COLLECT” SRL-D & SC “Global Very Ade&Ady” SRL Next in line to the general manager and responsible for running the overall store perations. Fully accountable for increasing sales, ensuring efficiency and for maintaining the highest retail standards. Also involved in setting priorities and deciding on which important and urgent tasks need to be done immediately and which ones can wait. Making an agenda and planning to forestall any events rather than simply reacting to events. Ensuring that staff do not get bogged down in mundane and repetitive tasks and working to create a constructive and challenging environment for them so that they will not get bored. Defining the objectives for the business by strategically planning and setting achievable and realistic goals. Only doing this after assessing the companies resources, capital and people. When required rewarding and also disciplining the performance of employees. Providing support to the manager in the planning and executing of all complex activities and tasks. Doing this by highlighting the impact, risks and consequences of any managerial decisions and also coming up with possible alternatives and different perspectives to business problems. Creating a constructive environment and organizing brainstorming sessions where ideas can be generated from all involved stakeholders. Also responsible for building goodwill & loyalty from customers. Auditing the work environment to ensure compliance with Health & Safety standards.
Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Collect payments from customers. Write guest food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff. Take orders from guest for food or beverages. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required. Prepare checks that itemize and total meal costs and sales taxes. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning. Present menus to guest and answer questions about menu items, making recommendations upon request. Inform customers of daily specials. Clean tables and/or counters after patrons have finished dining. Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine. Explain how various menu items are prepared, describing ingredients and cooking methods. Prepare tables for meals, including setting up items such as linens, silverware, and glassware. Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee. Stock service areas with supplies such as coffee, food, tableware, and linens. Garnish and decorate dishes in preparation for serving. Escort customers to their tables. Describe and recommend wines to guest. Bring wine selections to tables with appropriate glasses, and pour the wines for guest. Make sure customer receives the service needed. Always be in uniform while during working hours.
Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. Adjusts content of sales presentations by studying the type of sales outlet or trade factor. Focuses sales efforts by studying existing and potential volume of dealers. Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Provides historical records by maintaining records on area and customer sales. Contributes to team effort by accomplishing related results as needed.
Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness. Investigates complaints regarding housekeeping service and equipment, and takes corrective action. Obtains list of rooms to be cleaned immediately and list of prospective checkouts or discharges to prepare work assignments. Coordinates work activities among departments. Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment. Examines building to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management. Attends staff meetings to discuss company policies and patrons' complaints. Establishes standards and procedures for work of housekeeping staff. Prepares reports concerning room occupancy, payroll, and department expenses.