113564

Technical Trainer at Stefanini

  • România, București
  • România, București
  • Romania, București
  • Romania, București
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Traduceri ale CV-ului
30%
  • Ultima actualizare: 03.09.2014
  • Numar referinta: 113564

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Avansat
Spaniola
Avansat
Romana
Nativ
80%
  • Last update: 03.09.2014
  • Reference number: 113564

Experience

  • August 2013 - Present

    Technical Trainer, Stefanini

    • București, Romania
    • Full time
    • Work domain - Sales: IT

    • Planning and Organizing training sessions in coordination with Knowledge Management and Training Lead;
    • Create, maintain and review the necessary materials (training modules, exercises, case studies, examples, tests) for any IT Training;
    • Deliver all IT Academy training modules and manage the attendance plan;
    • Perform accurate technical assessment during the interviewing process in order to evaluate and validate the technical skills of candidates;
    • Deliver New Hire Training based on the Recruitment Department requests and needs.

  • November 2011 - July 2013

    IT HelpDesk Spanish & English, Stefanini

    • București, Romania
    • Full time
    • Work domain - Sales: Customer service

    • Answer incoming calls and log all customer questions and issues accurately and efficiently into ticketing system;• Troubleshoot hardware, software and network related issues;• Provide restorative or maintenance actions to resolve end-user issues;• Assist with defining and documenting knowledge base articles;
    • Assist with special project work as needed
    • Escalate problems to the next level of support when necessary;• Consistently meet or exceed requirement performance criteria.

  • April 2010 - September 2011

    Front Desk Clerk, Hotel Razvan

    • București, Romania
    • Full time
    • Work domain - Services: Tourism

    • performing guest Check-in and Check-out• making reservations ( Medallion)• provide information to guest• ensures knowledge of staff movements in and out of organization• schedule appointments• prepare invoices and handling cash and credit cards

Education

  • 2009 - 2013

    Bachelor's degree, University of Agronomic Sciences and Veterinary Medicine Bucharest

    • București, Romania
  • 2010 - 2010

    Postdoctorate, Professional Formline

    • București, Romania

Skills

Driving license
  • B

Foreign languages

English
Advanced
Spanish
Advanced
Romanian
Native