113713

sef receptie la SC Cautis Jb 93 prodcom impex SRl

Front office manager at SC Cautis Jb 93 prodcom impex SRl

  • România, Azuga
  • România, Azuga
  • Romania, Azuga
  • Romania, Azuga
Deblocheaza date contact
Traduceri ale CV-ului
55%
  • Ultima actualizare: 25.06.2014
  • Numar referinta: 113713

Experienta

  • iulie 2008 - Prezent

    sef receptie, SC Cautis Jb 93 prodcom impex SRl

    • Azuga, România
    • Full time
    • Domeniu - Servicii: Turism

    promovarea si vanzarea produselor de cazare oferite de hotel. Supervizarea calendarului rezervarilor, cunoasterea si rezolvarea incidentelor aparute in activitatea de rezervare, clasarea documenelor de rezervare.Efectuarea de rezervari si de confirmari. Organizarea asistentei clientilor pe timpul sejurului, rezolvarea reclamatiilor si situatiilor particulare. Participare efectiva la primirea si plecarea oaspetilor VIP si a clientilor casei. Controlarea zilnica a inregistrarii consumurilor clientilor, a incasarilor. Urmarirea aplicarii politicii de fidelizare a clientelei. Elaborarea de statistici si rapoarte catre contabilitate. Stabilirea programului de lucru, a sarcinilor specifice, instruirea personalului, trainingul noilor angajati.

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Avansat
Franceza
Incepator
Italiana
Incepator
Germana
Incepator
Romana
Nativ
80%
  • Last update: 25.06.2014
  • Reference number: 113713

Experience

  • July 2008 - Present

    Front office manager, SC Cautis Jb 93 prodcom impex SRl

    • Azuga, Romania
    • Full time
    • Work domain - Services: Tourism

    promotion and sale of products offered by the hotel accommodation. Supervising the reservations calendar, knowledge and solve incidents occurred in booking activity, ranking rezervare.Efectuarea documenelor the reservation and confirmation. Organizing customer support during your stay, resolving complaints and particular situations. Effective participation in the reception and VIP guests and customers leaving the house. Controlling daily recording customer consumption, the receipts. Follow flyer policy implementation. Compilation of statistics and reports to accounting. Establish work program, specific tasks, personnel training, training new employees.

Education

  • 2003 - 2008

    Bachelor's degree, Univ din Oradea

    • Oradea, Romania

Skills

Driving license
  • B

Foreign languages

English
Advanced
French
Beginner
Italian
Beginner
German
Beginner
Romanian
Native