113829

Reprezentant Contact Center/ Dep. Backoffice la IKEA Romania

customer services adviser/backoffice/claim department at IKEA Romania

  • România, București
  • România, București
  • Romania, București
  • Romania, București
Afiseaza date contact
Traduceri ale CV-ului
85%
  • Ultima actualizare: 13 mar.
  • Numar referinta: 113829

Obiectiv profesional


                            

  • BUCURESTI, Europa, Select a location
  • Full time
  • Domeniile urmariteMarketing Management, Office jobs Back Office, Office jobs Calitate
  • Disponibilitate deplasare in interes de serviciuPana la 100% din program
  • Disponibilitate relocareNumai in tara

Experienta

  • octombrie 2014 - Prezent

    Reprezentant Contact Center/ Dep. Backoffice, IKEA Romania

    • București, România
    • Full time
    • Domeniu - Office jobs: Back Office,Helpdesk / Suport client

  • februarie 2014 - august 2014

    Analist Servicii Clienti, EUROPRIM GROUP

    • București, România
    • Full time
    • Domeniu - Servicii: Transport / Logistica / Naval

    contactarea clientilor si potentialilor clienti cu scopul promovarii serviciilor de transport oferite,preluarea si gestionarea cererilor de transport rutier,maritim si aerian,actualizarea bazelor de date

  • iunie 2011 - februarie 2014

    Operator Agent Vanzari Call Center, STUDIO MODERNA

    • București, România
    • Part time
    • Domeniu - Vanzari: Vanzari

    contactarea telefonica a clientilor in vederea promovarii si vanzarii produselor companiei,actualizarea bazelor de date,consilierea clientilor si potentialilor clienti in alegerea produselor oferite

Educatie

  • 2014 - Prezent

    Master / studii postuniversitare, UNIVERSITATEA DE STIINTE AGROALIMENTARE SI MEDICINA VETERINARA Facultatea de Management, Inginerie Economică în Agricultură şi Dezvoltare Rurală Specializare Master: Managementul calitatii si inovatiei in domeniul agroalimentar

    • Management si administrarea afacerilor
    • București, România
  • 2010 - 2013

    Diploma de facultate, ACADEMIA DE STIINTE ECONOMICE

    • Administratie publica
    • București, România

Aptitudini

Adaptabilitate, atentie distributiva, flexibilitate in gandire, creativitate, disponibilitate la efort fizic si intelectual, lucru in echipa, capacitate de analiza si organizare, responsabilitate, perseverenta, spirit intuitiv.
Dorinta de dezvolatre continua, calitati autodidactice.
Experienta de lucru intr-un mediu cu ritm alert

Limbi straine

Engleza
Avansat
Franceza
Mediu
Romana
Nativ

Distinctii

Cursuri / traininguri
Curs AUDITOR IN DOMENIUL CALITATII, COD COR 214130- 

Certificat de Calitate eliberat de S.C CERTIND S.A SI ANC
95%
  • Last update: 13 mar.
  • Reference number: 113829

Career goals

Work in a progressive company with a vision for excellence. Succeed in an international environment by using my communication, interpersonal and organizational skills.

  • BUCURESTI, Europa, Select a location
  • Full time
  • Wanted work domainsMarketing Management, Office jobs Back Office, Office jobs QA (Quality Assurance)
  • Availability for work related travelUp to 100% of the schedule
  • Willing to relocateOnly in the country

Experience

  • October 2014 - Present

    customer services adviser/backoffice/claim department, IKEA Romania

    • București, Romania
    • Full time
    • Work domain - Office jobs: Back Office,Helpdesk / Customer Support

    Accept incoming calls from customers and resolve their issues by collecting pertinent information, informing customer of options and finding an acceptable solution
    -Provide customers a good experience in expressing their feed-back
    -Reacting in a professional and empathetic manner in different disputes
    -Use available resources to inform the customers regarding the products, services and customer interaction techniques
    -Assume responsibility for other tasks and projects as assigned (provide administrative support to other departments)
    -Support creating internal communications via multiple platforms including; E-mail, Power Point, Verbal and Face to Face presentations.
    -Participate in meetings, conferences, and project team activities
    During this period of time, I demonstrated the ability to resolve a variety of issues and customer complaints.I have a successful track record of handling customer enquires, complaints and disputes via telephone or email. In addition to this, I have the ability to adapt to different types of customer services situations

  • February 2014 - August 2014

    sales co-worker, EUROPRIM GROUP

    • București, Romania
    • Full time
    • Work domain - Services: Transport / Logistics / Naval

    Contact businesses or private clients by telephone in order to sale transport services
    -Mark out the benefits of products and services and also answering to customers questions
    -Giving advice and guidance on product selection to customers

  • June 2011 - February 2014

    sales co-worker, STUDIO MODERNA

    • București, Romania
    • Part time
    • Work domain - Sales: Sales

    Contact businesses or private clients by telephone in order to sale goods or services
    -Mark out the benefits of products and services and also answering to customers questions
    -Giving advice and guidance on product selection to customers
    -Obtain customer information such as name, address, and payment method, and enter orders into computer system. 
    - Recording names, addresses, purchases, and reactions for cold callings or different surveys
    -Conducted client and market surveys in order to obtain information about potential customers
    -Adapting sales scripts to better target the needs and interests of specific individuals, 
    -Search for potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations, and answering calls from potential customers who have been solicited through advertisements

Education

  • 2014 - Present

    Master's degree, The University of Agronomic Sciences and Veterinary Medicine of Bucharest Faculty of Management, Economic Engineering in Agriculture and Rural Development Master's Degree in "Management of Quality and Innovation in food sector"

    • Management and business administration
    • București, Romania
  • 2010 - 2013

    Bachelor's degree, The Academy of Economic Studies Faculty of Management and Public Administration Bachelor’s Degree in "Public Administration"

    • Public administration
    • București, Romania

Skills

A dynamic, dedicated person with a positive attitude who works hard to achieve worthwhile objectives. Reliable team player and quick learner who is interested in developing and advancing. Excellent communication skills. Stress resistant and cheerful. Problem solving oriented. Flexibility

Foreign languages

English
Advanced
French
Intermediate
Romanian
Native

Achievements

Courses / training
Course of  QUALITY Audits ,COR code 214130-

Quality Certificate issued by S.C. CERTIND S.A. AND ANC, COR code 214130-

Quality Certificate issued by S.C. CERTIND S.A. AND ANC