114394

RECEPTIONER la Viking River Cruises

RECEPTIONIST at Viking River Cruises

  • România, Baia Mare
  • România, Baia Mare
  • Romania, Baia Mare
  • Romania, Baia Mare
Deblocheaza date contact
Traduceri ale CV-ului
80%
  • Ultima actualizare: 26.07.2014
  • Numar referinta: 114394

Experienta

  • martie 2014 - iunie 2014

    RECEPTIONER, Viking River Cruises

    • Baia Mare, România
    • Full time
    • Domeniu - Servicii: Turism

    Primirea si cazarea clientilor;
    Intocmirea actelor necesare cazarii clientilor;
    Promovarea serviciilor oferite clientilor;
    Solutionarea eficienta a tuturor solicitarilor inregistrate;
    Medierea conflictelor si rezolvarea reclamatiilor clientilor.
    Stabilirea unor relaţii optime cu clientii, pentru rezolvarea in timp util si in bune conditii a tuturor problemelor ocazionale.

  • iulie 2013 - ianuarie 2014

    CABIN STEWARDESS, Viking River Cruises

    • Baia Mare, România
    • Full time
    • Domeniu - Servicii: Turism

    Curatarea camerelor hotelului; 
    Schimbarea lenjeriei paturilor; 
    Dezinfectarea si parfumarea camerelor; 
    Curatarea si dezinfectarea bailor cu solutiile corespunzatoare;
    Schimbarea prosoapelor;
    Aspirarea covoarelor din camere si de pe holuri; 
    Inlocuirea consumabilelor din camere si bai; 
    Pastrarea solutiilor si a echipamentului in ordine si intr-o stare buna;
    Informarea receptiei asupra oricarei defectiuni sau neregula.

  • mai 2012 - iulie 2013

    RECEPTIONER, Riviera Villages

    • Baia Mare, România
    • Full time
    • Domeniu - Servicii: Turism

    Primirea si cazarea clientilor;
    Intocmirea actelor necesare cazarii clientilor (contracte de turism, urmarirea şi incasarea plaţilor);
    Promovarea serviciilor oferite clientilor;
    Solutionarea eficienta a tuturor solicitarilor inregistrate;
    Stabilirea unor relaţii optime cu clientii, pentru rezolvarea in timp util si in bune conditii a tuturor problemelor ocazionale.

  • mai 2010 - noiembrie 2011

    CABIN STEWARDESS, GRC Global River Cruises (Uniworld River Cruises)

    • Baia Mare, România
    • Full time
    • Domeniu - Servicii: Turism

    Curatarea camerelor hotelului; 
    Schimbarea lenjeriei paturilor; 
    Dezinfectarea si parfumarea camerelor; 
    Curatarea si dezinfectarea bailor cu solutiile corespunzatoare;
    Schimbarea prosoapelor; 
    Aspirarea covoarelor din camere si de pe holuri; 
    Inlocuirea consumabilelor din camere si bai; 
    Pastrarea solutiilor si a echipamentului in ordine si intr-o stare buna; 
    Informarea receptiei asupra oricarei defectiuni sau neregula.

  • iulie 2008 - mai 2010

    RECEPTIONER, SC Elmafarm SRL - Hotel Capitol***

    • Baia Mare, România
    • Full time
    • Domeniu - Servicii: Turism

    Promovarea si vanzarea serviciilor hoteliere;
    Primirea, inregistrarea si repartizarea clientilor;
    Gestionarea situatiei rezervarilor, confirmarilor si anularilor (prin telefon, fax, email,etc);
    Asigurarea servirii la mic dejun a turistilor conform procedurilor de la mic dejun;
    Acordarea asistentei clientilor de la sosirea pana la plecarea acestora din hotel;
    Intocmirea balantei incasarilor zilnice si a decontarilor;
    Intocmirea de rapoarte statistice;
    Emiterea facturilor pentru serviciile hoteliere prestate, incasarea contravalorii acestor facturi de la turisti;
    Intreprinderea masurilor de asigurare a linistii si ordinii in hotel, coordonarea activitatii personalului de hol si paza;
    Receptionarea marfii aferente receptiei, intocmirea notei de receptie;
    Intocmirea raportului de gestiune;
    Pastrarea confidentialitatii operatiunilor efectuate in hotel.

  • septembrie 2007 - martie 2008

    SALES ASSISTANT, Marks & Spencer

    • Baia Mare, România
    • Full time
    • Domeniu - Vanzari: Vanzari

    Vanzarea si promovarea produselor firmei;
    Asistarea si servirea clientilor;
    Incasarea contravalorii produselor;
    Asigurarea unei imagini corespunzatoare magazinului;
    Aranjarea marfurilor;
    Operare pe casa de marcat.

Educatie

  • 2006 - 2009

    Diploma de facultate, Universitatea "Babes-Bolyai", Facultatea de Geografie

    • Cluj Napoca, România
  • 2007 - 2008

    Postdoctorat, Centrul de Training pentru Turism

    • Cluj Napoca, România
  • 2002 - 2006

    Liceu / scoala profesionala, Colegiul National "Vasile Lucaciu"

    • Baia Mare, România

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Avansat
Franceza
Mediu
Romana
Nativ
80%
  • Last update: 26.07.2014
  • Reference number: 114394

Experience

  • March 2014 - June 2014

    RECEPTIONIST, Viking River Cruises

    • Baia Mare, Romania
    • Full time
    • Work domain - Services: Tourism

    Answer phones and transfer calls to the appropriate employees.
    Greet and assist visitors.
    Administer all reservations, cancellations and no-shows, in line with company policy.
    Maintain the reception clean and tidy, at all times.
    Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
    Report any maintenance issues immediately to the manager.
    Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety.
    Provide reports, as required, for housekeeping and management.

  • July 2013 - January 2014

    CABIN STEWARDESS, Viking River Cruises

    • Baia Mare, Romania
    • Full time
    • Work domain - Services: Tourism

    In charge and responsible for the daily cleaning of passenger cabins according to the procedures;
    Co-responsible for the laundering (washing, ironing and/or pressing, folding) of all table linen, towels and bed linen;
    Responsible for the correct handling of the laundry procedures for passenger - and crew laundry;
    Co-responsible for the correct storing of all linen and uniforms on board;
    Co-responsible for the correct handling and storage of all housekeeping supplies, detergents and equipment;
    Daily cooperation in the correct distribution of daily programs, gift orders and the realization of the proper turn down service;
    Welcoming the passengers and escorting them to their cabins during embarkation;
    Assistance with the loading of ship’s supplies;
    Various preparatory duties prior to and at the end of the season.

  • May 2012 - July 2013

    RECEPTIONIST, Riviera Villages

    • Baia Mare, Romania
    • Full time
    • Work domain - Services: Tourism

    Answer phones and transfer calls to the appropriate employees.
    Greet and assist visitors.
    Administer all reservations, cancellations and no-shows, in line with company policy.
    Maintain the reception clean and tidy, at all times.
    Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
    Report any maintenance issues immediately to the manager.
    Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety.
    Provide reports, as required, for housekeeping and management.

  • May 2010 - November 2011

    CABIN STEWARDESS, GRC Global River Cruises (Uniworld River Cruises)

    • Baia Mare, Romania
    • Full time
    • Work domain - Services: Tourism

    In charge and responsible for the daily cleaning of passenger cabins according to the procedures;
    Prepare the room beddings, arranging it and fix it promptly.
    Co-responsible for the laundering (washing, ironing and/or pressing, folding) of all table linen, towels and bed linen;
    Responsible for the correct handling of the laundry procedures for passenger - and crew laundry;
    Responsible for the controlling of external laundered linen and uniforms;
    Co-responsible for the issuing, controlling and taking back of company’s uniforms;
    Co-responsible for the correct storing of all linen and uniforms on board;
    Co-responsible for the correct handling and storage of all housekeeping supplies, detergents and equipment;
    Participation in the on board training program;
    Daily cooperation in the correct distribution of daily programs, gift orders and the realization of the proper turn down service;
    Welcoming the passengers and escorting them to their cabins during embarkation;
    Assistance with the loading of ship’s supplies;
    Various preparatory duties prior to and at the end of the season;
    If necessary helping out in other departments according to superior’s instructions.

  • July 2008 - May 2010

    RECEPTIONIST, SC Elmafarm SRL - Hotel Capitol***

    • Baia Mare, Romania
    • Full time
    • Work domain - Services: Tourism

    Answer phone calls, faxing, emailing;
    Provide information about the company and the services;
    Direct persons to correct destination;
    Deal with queries from the public and customers;
    Prepare letters and documents;
    Tidy and maintain the reception area;
    Performing cashiering duties.

  • September 2007 - March 2008

    SALES ASSISTANT, Marks & Spencer

    • Baia Mare, Romania
    • Full time
    • Work domain - Sales: Sales

    Greet, assist and sell to customers;
    Helping customers choose clothes that suit and fit them perfectly;
    Keep the store in order and clean;
    Merchandise and replenish stock as directed;
    Operate till and handle financial transactions.

Education

  • 2006 - 2009

    Bachelor's degree, Babes - Bolyai University (Faculty of Geography)

    • Cluj Napoca, Romania
  • 2007 - 2008

    Postdoctorate, Tourism Training Center

    • Cluj Napoca, Romania
  • 2002 - 2006

    Highschool, National College "Vasile Lucaciu"

    • Baia Mare, Romania

Skills

Driving license
  • B

Foreign languages

English
Advanced
French
Intermediate
Romanian
Native