114735

Receptioner at RIN Grand Hotel

  • România, București
  • România, București
  • Romania, București
  • Romania, București
Deblocheaza date contact
Traduceri ale CV-ului
30%
  • Ultima actualizare: 08.09.2014
  • Numar referinta: 114735

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Avansat
Franceza
Incepator
Italiana
Incepator
Spaniola
Incepator
Romana
Nativ
80%
  • Last update: 08.09.2014
  • Reference number: 114735

Experience

  • April 2013 - August 2014

    Receptioner, RIN Grand Hotel

    • București, Romania
    • Full time
    • Work domain - Services: Tourism

    	Carry out specific activities of recept guest (check-in, check-out, reservations, endorsement, bills, wake up call, luggage storage, access to local press, reception and transmision fax),
    	Resolving guest complaints and requests.
    	Providing informations about hotel services.
    

  • November 2010 - April 2012

    Guest Service Agent, FIVE STARS ACCOMODATION

    • București, Romania
    • Full time
    • Work domain - Sales: Real Estate

    	Represents the interface between the guests and the company to ensure guests receive prompt, cordial attention; 
    	Maintains permanent contact with the guests during their stay (receiving guests from the airport; register guests on arrival, being aware of the rooms availability at all times; Information about  the services offered to them);
    	Liaise closely with Housekeeper Personnel to ensure special guest needs, amenities and other room related requests are met;
    	Identification of the guest needs, on the basis of which propose and recommend the most suitable package that fits them (facilitate them to discover our gastronomy, sea/mountain activities, sights to visit);
    	Transmits to the clients all necessary documents - price offers, orders confirmations, bills;
    	Elaboration, management and maintenance of a new database improving the time spent for searching the room availability and create the possibility to provide the customers with an answer in real time;
    

Education

  • 2009 - 2012

    Bachelor's degree, Faculty of Geography at University of Bucharest

    • București, Romania
  • 2005 - 2009

    Highschool, Costin C Kiritescu Highschool

    • București, Romania

Skills

Driving license
  • B

Foreign languages

English
Advanced
French
Beginner
Italian
Beginner
Spanish
Beginner
Romanian
Native