115124

Guest Service Officer la Royal caribbean International

  • România, Brașov
  • România, Brașov
  • Romania, Brașov
  • Romania, Brașov
Deblocheaza date contact
Traduceri ale CV-ului
55%
  • Ultima actualizare: 13.06.2015
  • Numar referinta: 115124

Experienta

  • februarie 2015 - Prezent

    Guest Service Officer, Royal caribbean International

    • Miami, Vase de croaziera
    • Full time
    • Domeniu - Servicii: Turism

Limbi straine

Engleza
Avansat
Spaniola
Incepator
Romana
Nativ
80%
  • Last update: 13.06.2015
  • Reference number: 115124

Experience

  • October 2001 - June 2013

    Guest Service Representative/Receptionist, Norwegian Cruise Line

    • Brașov, Romania
    • Full time
    • Work domain - Services: Tourism

    -Making sure that all boarding and disembarking guests receive friendly, efficient service from the Guest Service staff in accordance with company policy; i.e. escorts to staterooms; information about restaurants on board, bars, spa, etc.
    -Ensure that together with my shift we adheres to the policies and procedures established by the company, particularly, telephone etiquette, greeting guests, problem solving and followup
    with guest requests;
    -Follow-up on daily matters recorded in the Reception Log Book, making sure that my shift responds the guest concerns quickly to maintain high quality guest service experience.
    - Reviews the Maintenance Control Log on a daily basis and ensures the my shift is
    following the call back System in order to maintain a good high-level of guest satisfaction and to avoid complaints and ensure problems are resolved quickly, effectively, and with a high
    degree of satisfaction.
    - Motivate the reception Staff to consistently be upbeat, friendly and outgoing at all times. Maintain exceptional customer service standards and ensures guests have a positive
    experience.
    - Schedule, train, and discipline staff in order to maintain appropriate staffing levels and job performance standards.
    -Ensure that my shift responsibilities are completed in each area before finishing their duties.
    - Respond properly and take a supervisory role (in case this is assigned) in any hotel
    emergency or safety situation, as well as ensure the proper control and instructions of said emergency procedures.

Education

  • 1987 - 1991

    Highschool, Colegiul National "Unirea"

    • Brașov, Romania

Foreign languages

English
Advanced
Spanish
Beginner
Romanian
Native