115320

ACS Inside Sales Representative - Iberia at Oracle Romania SRL

  • România, București
  • România, București
  • Romania, București
  • Romania, București
Deblocheaza date contact
Traduceri ale CV-ului
30%
  • Ultima actualizare: 11.09.2014
  • Numar referinta: 115320

Limbi straine

Engleza
Avansat
Spaniola
Avansat
Portugheza
Incepator
Romana
Nativ
80%
  • Last update: 11.09.2014
  • Reference number: 115320

Experience

  • September 2012 - Present

    ACS Inside Sales Representative - Iberia, Oracle Romania SRL

    • București, Romania
    • Full time
    • Work domain - Sales: Sales

    Reported and tracked opportunities for Business Management. 
    Drove proposals, presentations, and other customer communications. 
    Applied consultative selling techniques to advance opportunities.
    Worked with customer Information Technology (IT), Account Intelligence, ACS management and the account sales team to develop an accurate understanding of business needs and related issues. 
    Gathered and assessed customer needs, both business and technical, for high level proposals.
    Worked with delivery to ensure a smooth transition from sales to delivery
    Collaborated with disparate groups including, but not limited to, sales, delivery, customers, finance, and risk management.

  • May 2011 - September 2012

    Senior Sublicence Support Specialist - Spain and Portugal, Oracle Romania SRL

    • București, Romania
    • Full time
    • Work domain - Sales: Customer service

    Conducted individual interviews within the Global Renewals Service Center, as part of the EMEA Support Quality Management team (15 members across multiple countries).
    Made several improvement recommendations based on the findings of the audit report. 
    Swiftly adapted to and fulfilled Portuguese Oracle Partner’s demands and expectations.
    

  • June 2010 - May 2011

    Senior Sublicence Renewal Specialist - Spain, Turkey and Romania, Oracle Romania SRL

    • București, Romania
    • Full time
    • Work domain - Sales: Customer service

    Provided guidance and mentorship to new hires, acting as a dedicated coach for 3 other colleagues. 
    Initiated the dialogue between management and team members, on the subject of major organizational changes, to insure a clear plan was laid out.

  • June 2009 - January 2010

    Senior Sublicence Renewal Specialist - Spain, Croatia, Slovenia, Slovakia Turkey and Romania, Oracle Romania SRL

    • București, Romania
    • Full time
    • Work domain - Sales: Customer service

    Researched the local Oracle Support Renewals activity for each of the countries added to the support contracts portfolio. 
    Identified process exceptions and similarities to devise an effective prioritization system. 
    Successfully reached and overachieved the yearly support renewal targets for each country

  • June 2008 - December 2009

    Coordinator Sublicence Renewals Project - North America // Senior Sublicence Renewal Specialist - Spain, Oracle Romania SRL

    • București, Romania
    • Full time
    • Work domain - Sales: Customer service

    Managed the implementation of the pilot project. A team of 10 is now permanent.
    Coordinated a team of 5 people and provided them support to reach their set objectives.
    Designed comprehensive training materials and documented the initial process flow. 

  • April 2006 - May 2008

    Sublicence Support Renewals Specialist - Spain, Oracle Romania SRL

    • București, Romania
    • Full time
    • Work domain - Sales: Customer service

    Built a strong customer base for the Application Specific Full Use Support, from ground up.
    Leveraged relationships with customers for growing the renewal rates

  • September 2003 - April 2006

    Front Desk Clerk, JW Marriott Bucharest Grand Hotel

    • București, Romania
    • Full time
    • Work domain - Services: Hotels,Tourism

    Gradually progressed from the Banqueting department to Room Service and finally Front Desk, learning new skills through hands on experience and practice. Applied skills such as attention detail, reliability and good self management in daily tasks

Education

  • 2001 - 2005

    Bachelor's degree, Romanian-American University

    • București, Romania

Foreign languages

English
Advanced
Spanish
Advanced
Portuguese
Beginner
Romanian
Native