115773

Customer Service Officer la SCA Hygiene Products

Customer Service Officer at SCA Hygiene Products SRL

  • România, București
  • România, București
  • Romania, București
  • Romania, București
Deblocheaza date contact
Traduceri ale CV-ului
80%
  • Ultima actualizare: 23.09.2014
  • Numar referinta: 115773

Experienta

  • martie 2013 - iunie 2014

    Customer Service Officer, SCA Hygiene Products

    • București, România
    • Full time
    • Domeniu - Office jobs: Logistica

    •	Responsabil pentru colectarea comenzilor clientilor , de prelucrare si confirmarea acestora;
    •	Asigura executarea corecta a comenzilor, a preturilor, verificare discounturi si facturarea acestora;
    •	Efectuarea a orderelor pt transferul produselor  din planturi externe catre depozitul nostru in SAP;
    •	Activarea de noi numere de articol , inregistrare preturi , up- datare liste de preturi în sistem ;
    •	Monitorizarea nivelului stocurilor si a sublinia riscuri / probleme , legătura cu planificare pentru a se asigura că obiectivele de acoperire stoc sunt respectate ;
    •	Verificarea stocurilor, urmarire articolelor fara miscare si transmiterea de informatii actualizate departementului de vanzari;
    •	Mentinerea legaturii cu furnizorii de servicii logistice , curierii interni si transportatori pt.livrarea produselor catre depozite interne sau clientii interni;
    •	Crearea avizelor si facturilor (in SAP)pentru transferurile de marfa din plant-uri externe si crearea vizelor de marfa pt.clientii interni;
    •	Informarea depozitului despre camioanele si livrarile de marfa ce urmeaza sa soseasca si trimiterea documentelor ce insoteste marfa ;
    •	Rezolvarea discrepantelor la receptie (lipsuri / daune) , postarea in locatii dedicate, informarea agentilor de transport , a expeditorilor si compania de asigurari, creare notificari (in SAP);
    •	Comunicarea termenele de livrare clientilor si instructiuni de transport la depozite ;
    •	Activarea de noi numere de articol , inregistrare preturi , up- datare liste de preturi în sistem ;
    •	Mentinerea evidentei stocurilor europaletilor aflati in custodie la clienti ,  planificarea retururilor , operarea retururilor in SAP, raportarea saptamanala a stocurilor;
    •	Crearea de material în SAP , evidenta datelor logistice , trimite informatii clientilor cu materiale noi create ;
    •	Participarea la vânzări si alte reuniuni pentru a obtine informatii în timp , si să ofere feedback cu privire la aspectele deschise ;
    •	Păstrati contactul regulat cu vânzări si colegii de marketing ;
    •	Asistarea Customer Service Manager in proiecte de dezvoltare logistică, sustinerea proceselor existente ( de exemplu : Prognoza de colaborare cu clientii selectati) .
    

  • ianuarie 1995 - iunie 2012

    Logistic Officer and service administration, Panasonic Romania

    • București, România
    • Full time
    • Domeniu - Office jobs: Administrativ

    •	Efectuarea (in SAP) a orderelor pt transferul produselor  din planturi externe catre depozitul nostru;
    •	Crearea avizelor si facturilor (in SAP)pentru transferurile de marfa din plant-uri externe si crearea vizelor de marfa pt.clientii interni;
    •	Crearea statisticii orderelor pt transferal de marfa;
    •	Informarea depozitului despre camioanele si livrarile de marfe ce urmeaza sa soseasca si trimiterea documentelor ce insoteste marfa ;
    •	Rezolvarea discrepantelor la receptie (lipsuri / daune) , postarea in locatii dedicate, informarea agentilor de transport , a expeditorilor si compania de asigurari, creare notificari (in SAP);
    •	Inspectia produselor avariate ,transferul in locatii speciale,  informarea departamentului de service- pt.verificarea si clasifiarea daunelor;
    •	Verificarea stocului de marfa si compararea cu depozitul , analizarea discrepantelor;
    •	Informarea departamentului de service sa verifice sis a clasifice produsele defecte;
    •	Organizarea si efectuarea casarilor de produse defecte-intocmire statistica , crearea aplicatiilor spre aprobare;
    •	Operatiunilor de import – export , emiterea si revizuirea facturilor de import –export ,  furnizarea de traduceri si documente pt. efectuarea formalitatilor vamale si efectuarea statisticii acestora;
    •	Organizarea si planificarea transporturilor de marfa intracomunitare, crearea si furnizarea  facturilor si avizelor de insotire a marfii;
    •	Mentinerea legaturii cu furnizorii de servicii logistice , curierii interni si transportatori pt.livrarea produselor catre depozite externe sau clientii interni;
    •	Suport clienti- promovarea serviciilor si a produselor Panasonic atat in garantie cat si post- garantiere;
    •	Inlocuirea produselor defecte returnate de client sau returnarea banilor pentru produsele defecte, creareea statisticii acestora si coordonarea livrarilor catre client;
    •	Negocierea contractelor cu furnizorii de servicii logistice , intocmirea acestora si statistica acestora.
    
    
    Panasonic Romania SRL
          	   Functionar administrativ service
          	         1995 – 2008
     
    •	Suport clienti- promovarea serviciilor si a produselor Panasonic atat in garantie cat si post- garantiere;
    •	Coordonarea si efectuarea procedurilor de inlocuire sau returnarea banilor  a produselor defecte catre clientii finali ;
    •	Operatiunilor de import – export, emiterea si revizuirea facturilor de import –export , furnizera de traduceri si documente pt. efectuarea formalitatilor vamale si efectuarea statisticii acestora;
    •	Contabilitatea primara a departamentului de service;
    •	Crearea comenzilor de componente electronice ;
    •	Receptia si postarea componentelor importate;
    •	Evidenta si controlul produselor propuse pentru casare;
    •	Efectuarea Statisticilor de inlocuire a produselor defecte;
    •	Verificarea rapoartelor pt reparatiile in garantie a dealerilor de service;
    •	Statistica lunara a cheltuielilor cu garantiile in vederea compensarii cu dealerii de service si urmarirea efectuarii platilor;
    •	Crearea periodica a rapoartelor privind rata caderilor pentru produsele in garantie;
    •	Informarea departamentului tehnic sa verifice si sa clasifice produsele defecte;
    •	Organizarea si efectuarea casarilor de produse defecte, intocmire statistica , crearea aplicatiilor spre aprobare;
    •	Mentinerea si verificare stocului de produse , efectuarea transferurilor de marfa ;
    •	Crearea si mentinerea bazei de date a dealerilor de service , intocmirea contractelor pentru serviciile in garantie;
    

  • septembrie 1984 - decembrie 1994

    metrolog, Romaero SA

    • București, România
    • Full time
    • Domeniu - Office jobs: Calitate

    •	Aplicarea cunostintelor stiintifice de masurare , matematica,fizica si electronica pentru controlul calibrarii ;
    •	Asiguraţi măsurători de înaltă precizie pentru echipamente electronice;
    •	Identificarea si utilizarea procedurilor adecvate de masurare;
    •	Efectuarea de actiuni corrective pentru rezolvarea problemelor identificate la masuratori;
    •	Adaptarea echipamentelor si etaloanelor pentru a realize masuratori unice;
    •	Efectuarea statisticii produselor verificate , scadentele acestora pentru noi verificari;
    •	Mentinerea standardelor de calibrare in conditii optime de curatenie si cu temperatura controlata.
    

Educatie

  • 1992 - 1997

    Diploma de facultate, Universitatea Romano-Americana

    • București, România

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Avansat
Franceza
Incepator
Romana
Nativ
80%
  • Last update: 23.09.2014
  • Reference number: 115773

Experience

  • March 2013 - June 2014

    Customer Service Officer, SCA Hygiene Products SRL

    • București, Romania
    • Full time
    • Work domain - Office jobs: Logistics

    SCA Hygiene Products SRL
          Customer Service Officer
           01.03.2013 – 31.05.2014
    •	Responsible for collecting customer orders, processing and confirming them;
    •	Give info on products prices and delivery terms, issuing invoices and following up the status of open invoice;
    •	Internal and External interchange of communication to whom and from whom all the previously mentioned areas can get the necessary information or to send me for further distribution; 
    •	Maintaining close contact with customer’s personnel to ensure the necessary information flow;
    •	Keep phone contact with customers/logistics provider/distributors;
    •	Communicate customer delivery and shipping instructions to warehouses;
    •	Ensure correct execution of orders from “order to invoice”;
    •	Also responsible for promotion follow up, reporting, and have to be proactive in avoiding non-mover stocks;
    •	Keep inventory of euro pallets in customer's custody and prepare reports of weekly delivery situation & planning to return them;
    •	Prepare reports on promotion (daily delivery situation, forecast-delivery discrepancies, promo history, customer behavior to back up new promos with experience) to sales and marketing;
    •	 Handle SAP: register orders, invoicing, mailing invoices, introducing new customers in the system;
    •	Creation of material in SAP, keeps evidence of logistics data, sends customers information with new materials created;
    •	Activate new article numbers, register prices, up-dating price lists in the system;
    •	 Monitor stock levels & highlight risks/issues, liaise with planning to ensure stock cover targets are being met;
    •	Participating in sales and other meetings to get information in time, and give feedback on open issues;
    •	Keep regular contact with sales and marketing colleagues;
    •	Assist Customer Service Manager in logistics development projects, and also support existing processes (eg: collaborative forecast with selected customers, customer service).
    

  • January 1995 - June 2012

    Logistic Officer and service administration, Panasonic Romania

    • București, Romania
    • Full time
    • Work domain - Office jobs: Administrative

    Panasonic Romania
    Logistic Officer
           01.01.2008 –31.05.2012
    
    
    Transport ( intern & extern ) 
    •	Working with transport agents , international forwarders ,freight forwarders  to deliver the goods to the Romanian warehouse to other EU plants or to our customers;
    •	Creating purchasing orders and arranging intra-community transfers of goods, provide invoices & delivery note , organizing and planning intra-community shipments of goods; 
    •	Informing warehouse about shipments/trucks and send delivery notes to warehouse;
    •	Making and reviewing contracts with logistics service providers including carriers and make applications for approval;
    •	Stock transfer orders statistic - input all data in : STO , qty , batch, number PO, number outbound delivery;
    
    Inbound & Outbound 
    •	Import /export formalities : provide invoices translation and documents in order to make customs formalities , providing export invoices , commercial invoice reviewing, making statistics of import-export operations;
    •	Creation of outbound delivery for stock transfer orders from external plants to our warehouse or for internal customers;
    •	Creation orders for dealers, customers, for internal use of products, for samples, checking the forecast, stock availability;
    •	Discrepancy settlement (Missing, Damages), create notifications scan documents and inform expeditors, forwarders and insurance agent;
    
    Customer support 
    •	Customer support – promoting services and Panasonic products, customer inquiries in warranty or out-of-warranty, complains, replacements products;
    •	Replacement defective products from customers or money back for defective products –checking availability on stock, GR for defective products, create orders, delivery notes, invoices for replacement products, delivers the goods to the customer, or issuing cancellation invoices, create statistics and coordinating deliveries to customers; 
    •	Inform service department to check and make classification of defective products;
    
    Stock control
    •	Regular inspection of carton damage stock, rebooking, inform service department about damages ;
    •	Stock alignment (stock comparison with warehouse, discrepancy analysis);
    •	Performance scrapping list and making application for destroy;
    •	Making periodical  inventory of warehouse stock;
    
    
    
    Panasonic Romania SRL
          Administration Service Officer
          1995 – 2008
    
    •	Customers support –customer inquiries, complains, replacements products, issuing warranty certificates;
    •	Coordination and execution of the procedures for replacing /money back of defective products to customers;
    •	Import /export formalities, provide invoices translation and documents in order to make customs formalities for spare parts , made export invoices , commercial invoice review, statistics of import-export;
    •	Basic accounting for service department ;
    •	Create spare parts orders for customers and dealers;
    •	Reception and booking of spare parts;
    •	Evidence and control products proposed for destroying;
    •	Making statistics for replacement and money back of defective products ;
    •	Control service dealers warranty repairs reports. Making statistics for warranty repairs;
    •	Statistics for warranty repair expenses in order to make dealers compensation and credit control;
    •	Performance  and review the failure rate report for warranty products;
    •	Regular inspection of defective products , inform service department to check and make classification of defective products
    •	Organization and performance of destruction of defective products, create statistics and application for approvals
    •	Checking the service stock of products, making inventory
    •	Create and maintain dealers data list in order to make service contracts 
    

  • September 1984 - December 1994

    metrolog, Romaero SA

    • București, Romania
    • Full time
    • Work domain - Office jobs: QA (Quality Assurance)

    •	Apply knowledge of measurement science, mathematics, physics, and 
    •	electronics to calibrate inspection,  measurement  and  test  equipment in the special laboratory ensure measurement accuracy
    •	Make high precision measurements of electronic equipments
    •	 Identify and utilize appropriate measurement procedures
    •	Perform corrective actions to address identified measurement problems
    •	Adapt equipment, standards, and procedures to accomplish unique measurements
    •	 Maintaining optimum calibration standards in perform laboratory and/or departmental of cleaning and temperature controlled
    

Education

  • 1992 - 1997

    Bachelor's degree, Romanian-American University – The Faculty of International Economics Relations

    • București, Romania

Skills

Driving license
  • B

Foreign languages

English
Advanced
French
Beginner
Romanian
Native