Consultant at Danske Bank, Ireland

  • România, București
  • România, București
  • Romania, București
  • Romania, București
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  • Ultima actualizare: 28.10.2014
  • Numar referinta: 116746


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  • Last update: 28.10.2014
  • Reference number: 116746


  • April 2013 - July 2014

    Consultant, Danske Bank, Ireland

    • București, Romania
    • Full time
    • Work domain - Finance: Banks / Financial Institutions

    •	Provided an efficient telephone based service to customers, ensuring that quality standards and customer service were maintained at an appropriately high level while achieving targets in terms of efficiency and volume
    •	Educated and assisted customers to utilise the Bank’s full range options suited to their needs
    •	Provided the most suitable recommendations for the Bank through meetings with Credit Committee
    •	Assisted with quarterly loan impairments by utilizing financial ratios and formulas to determine risk and potential loss for the Bank

  • March 2012 - April 2013

    Retail Customer Management, Certus, Ireland

    • București, Romania
    • Full time
    • Work domain - Finance: Banks / Financial Institutions

    •	Managed customers’ accounts in arrears during the pre-legal process
    •	 Identified customers  current circumstances, assessed current payment affordability, provided correct recommendations and sought resolutions to any arrears situation
    •	Conducted meetings with clients and third party professional representatives 
    •	Achieved collections related targets and adhered to the agreed structure of the calls
    •	Was responsible for new staff training and supervision
    •	Dealt with reduced settlements cases by liaising with legal services department and in-house solicitors 
    •	Managed  >2 mil client’s portfolio and dealt with bankruptcy cases and personal insolvency claims

  • September 2007 - October 2011

    Credit Controller Sep 2007 to Oct 2011 , AIB Bank - Card Issuing & Credit Risk, Dublin, Ireland

    • București, Romania
    • Full time
    • Work domain - Finance: Banks / Financial Institutions

    •	Efficiently managed a large volume of collections queues for personal and business customers
    •	Arranged for debt repayment or established repayment schedules 
    •	Assessed Financial Statements and sought clarification for any inconsistent information, unusual expenditure patterns, repayment allocations
    •	Understood, evaluated client circumstances and made appropriate recommendations
    •	Dealt with all enquiries coming from Personal and Business customers 
    •	Worked closely with branches, third parties, Money Advise and Budgeting Services, solicitors, debt mediators to identity the best course of action on each particular case
    •	Provided suggestions to improve collections process during weekly and monthly meetings

  • January 2006 - June 2007

    General Office Administrator, Amorys Solicitors, Ireland

    • București, Romania
    • Full time
    • Work domain - Office jobs: Administrative

    Coordinated the day to day running of the office, reception area cover; 
    • Filed away all documents correctly to be kept up to date and accurate; 
    • Wrote cheques and processed monthly invoices for all suppliers; 
    • Booked consultations, greeted clients and prepared the meeting room 
    • Ordered office stationery and couriers, archived files 

  • March 2005 - September 2005

    Sales Adviser -Customer Service, Dorothy Perkins, Ireland

    • București, Romania
    • Full time
    • Work domain - Sales: Sales

    Undertook daily workload in this very busy fashion retail store in Jervis Shopping Centre in City Centre, Dublin, delivering high level customer service 
    • Welcomed and advised customers on a broad range of ladies clothing, on materials, fabrics and styles
    • Arranged appointments and measurements, refitting, deliveries and collections
    • Invoiced clients and processed payments via credit/ debit card 
    • Liaised with internal departments and arranged displays, presenting catalogues illustration various styles

  • July 2003 - December 2003

    Waitress and Floor Staff, Paul Fitzpatrick T/A Morgan Hotel, Ireland

    • București, Romania
    • Full time
    • Work domain - Services: Hotels,Tourism

    Undertook daily workload at a fast paced restaurant within this popular 5 star hotel in Dublin, Fleet Street, Temple Bar. Worked within a team and on my own initiative, ensured high quality customer focused and seamless service at all times.  
    • Welcomed guests, invited them to the available seats and advised on menus
    • Resolved any issues on the fly, delivered fast service and table turnover
    • Ensured food was served to the highest quality
    • Ensured customers’ needs were met at all times and professionally handled all the complaints 
    • General restaurant and kitchen cleaning
    • The role honed sound customer service, communication and interpersonal skills and increased my ability to multi-task


  • 2008 - 2011

    Highschool, The Institute of Bankers - School of Professional Finance, Ireland

    • «Alt oraș», Romania
  • 2003 - 2004

    Postdoctorate, Abbey College, Dublin, Ireland

    • «Alt oraș», Romania
  • 1998 - 2002

    Bachelor's degree, Lucian Blaga University, Romania

    • Sibiu, Romania


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