117106

Service Desk Analyst at SCC SERVICES ROMANIA SRL

  • România, Bacău
  • România, Bacău
  • Romania, Bacău
  • Romania, Bacău
Deblocheaza date contact
Traduceri ale CV-ului
25%
  • Ultima actualizare: 30.10.2014
  • Numar referinta: 117106

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Avansat
Franceza
Mediu
Romana
Nativ
75%
  • Last update: 30.10.2014
  • Reference number: 117106

Experience

  • December 2012 - June 2014

    Service Desk Analyst, SCC SERVICES ROMANIA SRL

    • Bacău, Romania
    • Full time
    • Work domain - It Telecom: Telecommunications

    Provide technical support remotely consistent with established service agreement (SLA), analyze and resolve reported incidents within the competences set, maintain contact with the client and other parties involved in resolving incidents - to act as technical support for field engineers, monitor and report incidents and issues raised, to identify any particular customer requirement, decide impact activities (emergency or incident), update the records with the details of all actions taken and with new information obtained and provide solutions by phone, email or remote connection to incidents and requests according the SLA's.

Education

  • 2010 - 2013

    Doctorate, GH ASACHI, Iasi

    • Filiași, Romania
  • 2004 - 2009

    Bachelor's degree, GH ASACHI, Facultatea de Electronica, Telecomunicatii si Tehnologia Informatiei, Iasi

    • Filiași, Romania

Skills

Driving license
  • B

Foreign languages

English
Advanced
French
Intermediate
Romanian
Native