118148

Receptionist at Kuwait Airways

  • România, Buzău
  • România, Buzău
  • Romania, Buzău
  • Romania, Buzău
Deblocheaza date contact
Traduceri ale CV-ului
25%
  • Ultima actualizare: 04.10.2014
  • Numar referinta: 118148

Limbi straine

Engleza
Avansat
Greaca
Mediu
Araba
Mediu
Romana
Nativ
75%
  • Last update: 04.10.2014
  • Reference number: 118148

Experience

  • September 2006 - November 2011

    Receptionist, Kuwait Airways

    • Buzău, Romania
    • Full time
    • Work domain - Services: Hotels,Tourism

    Kuwait Aviation Services Company. (Kuwait Airways)
    Passenger Ground Handling – Dasman First class & Business class VIP lounge – (September 2006 – November 2011)
    • Receives and registers First and Business Class passengers from different airline     clients in the lounge.                                   ​
    • Answers queries and complaints of passengers thru phone or in person about flight details e.g departure and arrivals, delays, reservations and booking.
    • Coordinates with the transit desk concerning passenger booking and reservation of passenger’s incoming flights.
    • In charge of reaching monthly sales target. Promoting lounge facilities and services to passengers thru proper negotiation and sales techniques.
    • Preparing daily and monthly report total of Cash sales, KNET sales or any other accessible credit cards, DINERS free access card users, Priority Pass vouchers of walk-in.
    • Coordinates with Finance department for any discrepancies in monthly report total.
    • Reports to Maintenance department regarding unserviceable items in the lounge.
    • Maintains the completeness of office supplies. Submits weekly requisition forms for missing stationery items.
    • Consistently monitors and checks all departing flights using MARS-Departure.
    • Ensures timely paging announcement for the boarding of all departing passenger and VIP passengers are boarded for their flights.
    • Assists the elderly, disabled passenger with their wheelchair needs and assists UMNR with their escorts thru coordinating with Special handling service department.

  • September 2004 - September 2006

    Receptionist – Guest Relation Agent, Moevenpick Hotel & Convention Centre Kuwait ***** (State of Kuwait)

    • Buzău, Romania
    • Full time
    • Work domain - Services: Tourism

    • Plan and coordinate the provision of friendly, efficient services to guests
    • Plan and coordinate all promotional activities targeting clients
    • Assist with check-ins / check-outs of clients
    • Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs
    • Anticipate guest needs, handle guest requires, and solve problems
    • Assist guests with airline bookings and reconfirmation's
    • Assist guests and escort them to locations within the hotel at their request
    • Assist all departments in being receptive to the needs of guests
    • Plan and conduct group and function rundown meetings
    • Assist in any other duties when required by the Front Office Manager
    • Provide feedback from Guests to Front Office Manager for action
    • Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision
    • Follow standards, policies and procedures
    • Meet hotel attendance and grooming standards

  • January 2002 - December 2003

    Front Desk Receptionist , Olympic Hotel – (Nicosia – Cyprus)

    • Buzău, Romania
    • Full time
    • Work domain - Services: Tourism

    • Plan and coordinate the provision of friendly, efficient services to guests
    • Plan and coordinate all promotional activities targeting clients
    • Assist with check-ins / check-outs of clients
    • Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs
    • Anticipate guest needs, handle guest requires, and solve problems
    • Assist guests with airline bookings and reconfirmation's
    • Assist guests and escort them to locations within the hotel at their request
    • Assist all departments in being receptive to the needs of guests
    • Plan and conduct group and function rundown meetings
    • Assist in any other duties when required by the Front Office Manager
    • Provide feedback from Guests to Front Office Manager for action
    • Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision
    • Follow standards, policies and procedures
    • Meet hotel attendance and grooming standards

  • January 2000 - December 2001

    Front Desk Officer , Almyra Hotel – (Paphos – Cyprus)

    • Buzău, Romania
    • Full time
    • Work domain - Services: Tourism

    • Plan and coordinate the provision of friendly, efficient services to guests
    • Plan and coordinate all promotional activities targeting clients
    • Assist with check-ins / check-outs of clients
    • Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs
    • Anticipate guest needs, handle guest requires, and solve problems
    • Assist guests with airline bookings and reconfirmation's
    • Assist guests and escort them to locations within the hotel at their request
    • Assist all departments in being receptive to the needs of guests
    • Plan and conduct group and function rundown meetings
    • Assist in any other duties when required by the Front Office Manager
    • Provide feedback from Guests to Front Office Manager for action
    • Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision
    • Follow standards, policies and procedures
    • Meet hotel attendance and grooming standards

  • June 1998 - December 1999

    Front Desk Officer , West Park Hotel – (Buzau – Romania)

    • Buzău, Romania
    • Full time
    • Work domain - Services: Tourism

    • Plan and coordinate the provision of friendly, efficient services to guests
    • Plan and coordinate all promotional activities targeting clients
    • Assist with check-ins / check-outs of clients
    • Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs
    • Anticipate guest needs, handle guest requires, and solve problems
    • Assist guests with airline bookings and reconfirmation's
    • Assist guests and escort them to locations within the hotel at their request
    • Assist all departments in being receptive to the needs of guests
    • Plan and conduct group and function rundown meetings
    • Assist in any other duties when required by the Front Office Manager
    • Provide feedback from Guests to Front Office Manager for action
    • Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision
    • Follow standards, policies and procedures
    • Meet hotel attendance and grooming standards
     
    

Education

  • 2010 - 2013

    Highschool, Colegiul Agricol " Dr.Constantin Angelescu

    • Buzău, Romania
  • 1993 - 1996

    Highschool, Grup Școlar de Cooperatie

    • Buzău, Romania

Foreign languages

English
Advanced
Greek
Intermediate
Arabic
Intermediate
Romanian
Native