118604

Excise Duty Recovery Specialist at TAX REFUND SRL

  • România, Popești-Leordeni
  • România, Popești-Leordeni
  • Romania, Popești-Leordeni
  • Romania, Popești-Leordeni
Deblocheaza date contact
Traduceri ale CV-ului
65%
  • Ultima actualizare: 13 oct.
  • Numar referinta: 118604

Experienta

  • aprilie 2015 - aprilie 2016

    Order Management Specialist Italy, HP Inc Romania

    • București, România
    • Full time
    • Domeniu - Office jobs: Achizitii,Back Office,Helpdesk / Suport client

    - providing operational support to partners and customers via email or telephone; 
    - point of contact between partner/customer/sales and other departments (ex: logistics, credit& collection, supplier, management); 
    - responsible for all orders and queries from the Customer; 
    - Manage the daily interaction with the back-end team, find solutions to queries and issues raised and provide coaching and training as needed; 
    - Manage claims from the partner/customers; 
    - Proactive backlog monitoring of orders using available tools and reports, to avoid escalations; 
    - uploading the deals in DPT tool; 
    - ensure DPT information is updated (Orders, Deals, Customers, Line-up, etc.).

Aptitudini

Permis de conducere
  • B
  • Atitudine pozitiva si optimism
  • Flexibilitate si adaptabilitate
  • Adaptare rapida la un grup nou

- Excellent communication and cooperation skills;
- Friendly and fast-learner of internal tools, applications other required software;
- Quick learner;
- Reliable person, hard working and team-player;
- Punctual and fulfilling tasks in time.

Limbi straine

Engleza
Avansat
Franceza
Incepator
Italiana
Avansat
Romana
Nativ

Pre-interviu

Ce fel de salariu meriti?

Salariul sa fie pe masura muncii depuse si contributiei pe care o am la dezvolatrea companiei.

Poti lucra dupa termene limita, sub presiune, etc?

Da

Care a fost ultima carte pe care ai citit-o?

Sabia lui Attila de Michael Curtis

90%
  • Last update: 13 oct.
  • Reference number: 118604

Experience

  • April 2016 - Present

    Excise Duty Recovery Specialist, TAX REFUND SRL

    • București, Romania
    • Full time
    • Work domain - Office jobs: Logistics

    -Submitting the excise recovery request for our client to the fiscal authorities for each country where the excise can be recovered;
    -Act as a liaison between sales team and customers;
    -Draw-up specific activity reports;
    -Develop and maintain data base of our clients;
    -Respond promptly to customer inquiries;
    -Maintaining the relationship with fiscal authorities.

  • April 2015 - April 2016

    Order Management Specialist Italy, HP Inc Romania

    • București, Romania
    • Full time
    • Work domain - Office jobs: Acquisitions,Back Office,Helpdesk / Customer Support

    - providing operational support to partners and customers via email or telephone; 
    - point of contact between partner/customer/sales and other departments (ex: logistics, credit& collection, supplier, management); 
    - responsible for all orders and queries from the Customer; 
    - Manage the daily interaction with the back-end team, find solutions to queries and issues raised and provide coaching and training as needed; 
    - Manage claims from the partner/customers; 
    - Proactive backlog monitoring of orders using available tools and reports, to avoid escalations; 
    - uploading the deals in DPT tool; 
    - ensure DPT information is updated (Orders, Deals, Customers, Line-up, etc.).

  • November 2013 - March 2014

    Smart Quote Specialist Italy, HP Romania

    • Popești-Leordeni, Romania
    • Full time
    • Work domain - Sales: IT

    - Process requests in a timely manner as agreed with Sales Organization across EMEA region;
    - Submits and processes requests that are coming from clients, partners and sales representatives ensuring the agreed time frame;
    - Verifies the accuracy of data contained in the requests;
    - Makes sure that the prices, discounts and other data are correct;
    - Well informed of the information which are necessary for handling the request into the system;
    - Ensures the crosschecking and consolidation of reports;
    - Optimizes the operational process across EMEA region.

  • August 2013 - November 2013

    Specialist Fraud and Authorization, Credit Europe Bank

    • Popești-Leordeni, Romania
    • Full time
    • Work domain - Finance: Banks / Financial Institutions

    - Monitoring daily issuing and acquiring activities, informing  the superior immediately in case of fraud suspicion;
    - Monitors of daily basis the transactions made by cards on/us or POS, using the fraud module;
    - Investigates the fraud cases and to ensure the client safety;
    - Authorizes the transactions MO/TO made with cards, at merchants partners;
    - Prepare daily/weekly/monthly reports related with fraud management and authorisation performance.
    

  • July 2008 - August 2013

    Inbound agent, Credit Europe Bank

    • Popești-Leordeni, Romania
    • Full time
    • Work domain - Finance: Banks / Financial Institutions

    - Offers general information regarding Bank’s products and services;
    - Offers information to Bank’s customers regarding balance and accounts details;
    - Draws up the reports requested by the Management or the hierarchical chief with respect to the marketing area;
    - Provides support for customers regarding Internet Banking service, via dedicated phone numbers;
    - Performs database updates, on customer demand (via phone) – card blocking/unblocking/reissuing, activate/ deactivate cards for Internet transactions,
    - Personal information update and others;
    - Records information regarding customers’ payment delay requests and informs related departments;
    - Monitors transactions performed with CEB cards, which have fraud risk and contacts the clients for confirmation. Blocks the cards for security reasons, if transactions are not confirmed by the clients and notifies related departments about the issues;
    - Approves requests regarding closing time deposits before maturity date, outside working hours, based on written requests of clients submitted by the branches.
    

Education

  • 2009 - 2011

    Master's degree, Ecological University of Bucharest, Management specialization, (Romania)

    • București, Romania
  • 2006 - 2009

    Bachelor's degree, Spiru Haret University Bucharest, Finance and Banking specialization, (Romania)

    • București, Romania

Skills

Driving license
  • B
  • Positive attitude and optimism
  • Flexibility and adaptability
  • Excellent communication and cooperation skills;
  • Friendly and fast-learner of internal tools, applications other required software
  • Reliable person, hard working and team-player
  • Punctual and fulfilling tasks in time

Foreign languages

English
Advanced
French
Beginner
Italian
Advanced
Romanian
Native