119280

Front of House Manager at The Black Boy Inn

  • Tara Galilor, Caernarfon
  • Tara Galilor
  • Wales, Caernarfon
  • Wales
Afiseaza date contact
Traduceri ale CV-ului
40%
  • Ultima actualizare: 23.10.2017
  • Numar referinta: 119280

Obiectiv profesional


                            

  • North Wales
  • Full time
  • Domeniile urmariteMarketing Management
  • Disponibilitate deplasare in interes de serviciuPana la 50% din program
  • Disponibilitate relocareNumai in tara

Aptitudini

Permis de conducere
  • B
  • Capacitate de a munci in echipa
  • Putere de organizare si disciplina
  • Flexibilitate si adaptabilitate

Limbi straine

Engleza
Avansat
Greaca
Incepator
Romana
Nativ
100%
  • Last update: 23.10.2017
  • Reference number: 119280

Career goals

Eager to work as a Restaurant Manager for Whitbread Restaurants. Bringing a solid track record of managing and motivating staff members and providing exceptional customer service to ensure smooth operations and maximize customer base.

  • North Wales
  • Full time
  • Wanted work domainsMarketing Management
  • Availability for work related travelUp to 50% of the schedule
  • Willing to relocateOnly in the country

Experience

  • June 2017 - October 2017

    Front of House Manager, The Black Boy Inn

    • Gwynedd , Caernarfon, Wales
    • Full time
    • Work domain - Marketing: Management

    -Solving customer's complaints regarding quality customer service.
    -Managing daily tasks of restaurant.
    -Maintaining annual budget of restaurant management.
    -Interviewing, hiring and managing training for staff.
    -Utilizing computer to maintain schedule of staff.
    -Consulting with chef to decide new menu.
    -Providing personalize service to VIP guests.
    -Maintaining a responsive atmosphere with the customers.
    -Implementing and developing new ideas for development of restaurant.

  • March 2016 - June 2017

    Waiter, Table Table , Whitbread

    • Gwynedd, Caernarfon, Wales
    • Full time
    • Work domain - Services: Restaurants

    -Organised, independent professional offering 9 years experience in the food service industry. 
    -In-depth food and wine knowledge.
    -Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests.
    -Managed closing duties, including restocking items and reconciliation of the cash drawer.
    -Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations.
    -Effectively used items in stock to decrease waste and profit loss.
    -Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.
    -Inquired about guest satisfaction, anticipated additional needs, and happily fulfilled requests.
    -Trained and mentored new wait and host staff.

  • December 2014 - March 2016

    General Assistant ( Waiter ), Black Boy Inn ( Caernarfon Ltd )

    • Caernarfon, Gwynedd , LL55 1RW, Wales
    • Full time
    • Work domain - Services: Hotels,Restaurants,Tourism

    Duties:
    - Check   customer   identification   in   order   to   ensure   that   they   meet   minimum   age requirements for consumption of alcoholic beverages. 
    - Check with customers to ensure that they are enjoying their meals and take action to correct any problems.  Escort customers to their tables. 
    - Explain how various menu items are prepared, describing ingredients and cooking methods. 
    - Inform customers of daily specials. 
    - Prepare checks that itemize and total meal costs and sales taxes.
    - Present   menus   to  customers  and   answer   questions   about   menu   items,   making recommendations upon request. 
    - Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.

  • May 2010 - October 2014

    Waiter - Bartender, Hotel Sunshine Vacation Clubs , Greece , Rhodos

    • Rhodos / Ialisos, Greece
    • Full time
    • Work domain - Services: Hotels,Restaurants,Tourism

    Waiter :
    -First of all the hotel had an all inclusive restaurant and as well a table service  restaurant  .
    -Arranging settings on tables, greeting and escorting guests to their assigned seats. 
    -Presenting both food and beverage menus to guests, suggesting dinner courses, appropriate wines, and answering questions regarding menu and wine selections.
    -Cashing payments., cleaning duties , taking orders etc 
    
    Bartender : 
    -Prepare cocktails for animation team and guests of the hotel .
    -Interact with guests in a manner which makes them feel comfortable and  welcome.
    -Maintain a clean and safe work environment.

  • November 2013 - May 2014

    Waiter, SC.Restaurant Gargantua .SRL

    • București, Romania
    • Full time
    • Work domain - Services: Restaurants

    -Presenting both food and beverage menus to guests, suggesting dinner courses, appropriate wines, and answering questions regarding menu and wine selections.
    -Arranging settings on tables, greeting and escorting guests to their assigned seats.
    -Welcoming guests 
    -Demonstrating menu knowledge 
    -Answering questions 
    -Up selling specialty items 
    -Describing dishes 
    -Taking orders (beverage and food) 
    -Handling complaints

  • November 2012 - June 2013

    Waiter, Domeniul Greaca

    • București, Romania
    • Full time
    • Work domain - Services: Hotels,Tourism

    -Stock bar with spirits ,beer , wine and related supplies such as ice, glassware, napkins etc.
    -describing dishes and up selling speciality items.
    -taking orders and handling complaints .

  • November 2008 - April 2010

    Customere care service , Teleperformance / Cosmote

    • București, Romania
    • Full time
    • Work domain - It Telecom: Telecommunications

    Call Center -   Cosmote 

Education

  • 2008 - 2012

    Faculty ongoing, University Dimitrie Cantemir

    • Tourism and Services
    • București, Romania
  • 2004 - 2008

    Highschool, College Romano-Catholic S.F.Iosif

    • București, Romania

Skills

Driving license
  • B

-Excellent organization and management skills.
-Effective communication and interpersonal skills.
-Ability to handle staff.
-Strongly able to work under pressure.
-Good knowledge of beverages and food.
-Good attention to details.
-Ability to deal with various business challenges.
-Capability to motivate -and manage staff.
-Experienced in restaurant management and restaurant service.
-Ability to create and maintain dynamic work environment.
-Skilled in customer service.
-Good interviewing and training skills.
-Extremely result oriented and professional.
-Ability to follow orders of senior management.
-Great advertising and marketing knowledge.
-Capability to understand and perform administrative duties.

Foreign languages

English
Advanced
Greek
Beginner
Romanian
Native

Achievements

Courses / training
Waiter Diploma