Eager to work as a Restaurant Manager for Whitbread Restaurants. Bringing a solid track record of managing and motivating staff members and providing exceptional customer service to ensure smooth operations and maximize customer base.
-Solving customer's complaints regarding quality customer service. -Managing daily tasks of restaurant. -Maintaining annual budget of restaurant management. -Interviewing, hiring and managing training for staff. -Utilizing computer to maintain schedule of staff. -Consulting with chef to decide new menu. -Providing personalize service to VIP guests. -Maintaining a responsive atmosphere with the customers. -Implementing and developing new ideas for development of restaurant.
-Organised, independent professional offering 9 years experience in the food service industry. -In-depth food and wine knowledge. -Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests. -Managed closing duties, including restocking items and reconciliation of the cash drawer. -Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations. -Effectively used items in stock to decrease waste and profit loss. -Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests. -Inquired about guest satisfaction, anticipated additional needs, and happily fulfilled requests. -Trained and mentored new wait and host staff.
Duties: - Check customer identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages. - Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Escort customers to their tables. - Explain how various menu items are prepared, describing ingredients and cooking methods. - Inform customers of daily specials. - Prepare checks that itemize and total meal costs and sales taxes. - Present menus to customers and answer questions about menu items, making recommendations upon request. - Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.
Waiter : -First of all the hotel had an all inclusive restaurant and as well a table service restaurant . -Arranging settings on tables, greeting and escorting guests to their assigned seats. -Presenting both food and beverage menus to guests, suggesting dinner courses, appropriate wines, and answering questions regarding menu and wine selections. -Cashing payments., cleaning duties , taking orders etc Bartender : -Prepare cocktails for animation team and guests of the hotel . -Interact with guests in a manner which makes them feel comfortable and welcome. -Maintain a clean and safe work environment.
-Presenting both food and beverage menus to guests, suggesting dinner courses, appropriate wines, and answering questions regarding menu and wine selections. -Arranging settings on tables, greeting and escorting guests to their assigned seats. -Welcoming guests -Demonstrating menu knowledge -Answering questions -Up selling specialty items -Describing dishes -Taking orders (beverage and food) -Handling complaints
-Stock bar with spirits ,beer , wine and related supplies such as ice, glassware, napkins etc. -describing dishes and up selling speciality items. -taking orders and handling complaints .
Call Center - Cosmote
-Excellent organization and management skills. -Effective communication and interpersonal skills. -Ability to handle staff. -Strongly able to work under pressure. -Good knowledge of beverages and food. -Good attention to details. -Ability to deal with various business challenges. -Capability to motivate -and manage staff. -Experienced in restaurant management and restaurant service. -Ability to create and maintain dynamic work environment. -Skilled in customer service. -Good interviewing and training skills. -Extremely result oriented and professional. -Ability to follow orders of senior management. -Great advertising and marketing knowledge. -Capability to understand and perform administrative duties.