120082

Recruitment Trainee at Lugera&Makler

  • România, Ploiești
  • România, Ploiești
  • Romania, Ploiești
  • Romania, Ploiești
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Traduceri ale CV-ului
25%
  • Ultima actualizare: 04.11.2014
  • Numar referinta: 120082

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Avansat
Franceza
Mediu
Italiana
Incepator
Germana
Incepator
Spaniola
Mediu
Romana
Nativ
75%
  • Last update: 04.11.2014
  • Reference number: 120082

Experience

  • August 2014 - Present

    Recruitment Trainee, Lugera&Makler

    • Ploiești, Romania
    • Full time
    • Work domain - Office jobs: Human Resources / Psychology

    -Assisting the management of candidate database.
    -Participating in the development of recruitment processes.
    -Communicating with the candidates regarding the selection and recruitment process.
    -Updating and managing personnel files.
    -Centralizing documents representing updates to personnel files.
    -Archiving, filing, scanning and copying data.
    -Detecting and analysis the dynamics of work market.
    -Giving information in regard to available job opportunities to candidates that express their interest.
    -Supporting candidates from temporary work programs to fulfill their resume.
    -Performing phone interviews, phone screening and establishing meetings with the eligible candidates.
    -Searching for suitable candidates within database, as well as on recruitment sites and advertising.
    -Translating resumes and other information to and from English, at the client's request.
    -Working and getting familiar with human resources software.
    

  • May 2008 - March 2009

    Economical Clerk, ABN AMRO Bank

    • Ploiești, Romania
    • Full time
    • Work domain - Finance: Banks / Financial Institutions

    -Registering full and partial repayments of loans.
    -Providing information to clients, according to Bank procedures and processing in bank- customer relations, having an attitude oriented towards the client at high quality standards.
    -Introducing correctly customer data where it is appropriate and in accordance to the Bank procedures and processing.
    -Using proactive opportunities to promote bank products.
    -Ensuring that all requests received from customers are solved within the time limits set and at the agreed quality standards.
    -Processing customer complaints with a professional and polite manner, in order to solve all matters within its competence. The employee must know and understand issues to solve the complaint promptly and following the established instructions.
    -Sending, in order to be analyzed, the complex claims that are above his competence to the Clients Correspondence Officer, as well as work with clients who require their contract termination with the bank. 
    -Being able to understand the customer and find solutions, in order to keep a client and serve the interests of the company.
    -Comparing products, services and competitive prices to remind the initial reason why the client chose the bank's services.
    -Keeping track of why the client contacted the bank, in order to increase customer satisfaction as a result of fully understanding each client's needs for customization mode or to address each customer by identifying general reasons or specific requests and client's complaints. This requires correct identification of the customer demand and exact encoding of the interaction.
    -Maintaining confidential all operations and discussions with clients, communicating with other departments of the bank to attain a more prompt answer that will be offered to the customer.
    
    
    

Education

  • 2010 - 2012

    Master's degree, Psychology, Sociology And Social Work Faculty, SHU

    • București, Romania
  • 2007 - 2010

    Bachelor's degree, Psychology, Sociology And Social Work Faculty, SHU

    • București, Romania
  • 2003 - 2007

    Highschool, Colegiul National Mihai Viteazul

    • Ploiești, Romania

Skills

Driving license
  • B

Foreign languages

English
Advanced
French
Intermediate
Italian
Beginner
German
Beginner
Spanish
Intermediate
Romanian
Native