121649

Guest Relations Officer la Celebrity Reflection

  • România, București
  • România, București
  • Romania, București
  • Romania, București
Afiseaza date contact
Traduceri ale CV-ului
55%
  • Ultima actualizare: 03.12.2017
  • Numar referinta: 121649

Experienta

  • martie 2015 - Prezent

    Guest Relations Officer, Celebrity Reflection

    • Miami, S.U.A.
    • Full time
    • Domeniu - Servicii: Hoteluri

    Assist and guide guests during the cruise.Help with all the requests ,payments and port information.Capacity of 3000 guests per cruise.

Limbi straine

Engleza
Avansat
Franceza
Avansat
Italiana
Avansat
Spaniola
Mediu
Japoneza
Incepator
Romana
Nativ
80%
  • Last update: 03.12.2017
  • Reference number: 121649

Experience

  • December 2013 - December 2014

    Discovery Tour Sales, Club Med Bali

    • București, Romania
    • Full time
    • Work domain - Services: Tourism

    Assist clients with Information about the tour,reserve and organize tours with the supplier,assist clients for arrivals and departures,solve guest complains

  • November 2011 - December 2013

    Shop Sales Assistant, Club Med Bali/ Kani(Maldives)

    • București, Romania
    • Full time
    • Work domain - Sales: Sales

    My main responsibility was to create the link between the manager and the team, report the daily budget and follow up the income to Asian Club Med Boutique Manager, organize merchandising and events to improve the income sales and the clients feedback. Share all new information and the sales technics with the members of my team. Organize and do the inventory of all stock, check and reorder merchandising.

  • June 2010 - October 2011

    Receptionist, Club Med Palmyie(Turkey)/Egypt

    • București, Romania
    • Full time
    • Work domain - Services: Tourism

    welcome and assist clients during arrivals, manage the elementary tasks: check in, check out, answer and transfer telephone calls, answer general enquirers for the organisation, pass on and make the follow up of comments and complaints, manage the particular request(booking for speciality restaurants, flights), the currency exchange, the deposit of objects and values. Inform the clients about the activities, the services and schedules, participate in the life of the village (animation, meet the clients), assist at the arrivals and the departures of the clients.

Education

  • 2006 - 2009

    Bachelor's degree, Spiru Haret University

    • București, Romania

Foreign languages

English
Advanced
French
Advanced
Italian
Advanced
Spanish
Intermediate
Japanese
Beginner
Romanian
Native

Pre-interview

How would you describe your personality?

Positive attitude ,ability to work in stress condition and easily addapt to changes.We work with a change of 3000 guest during a working day and we need to addapt to their needs and requests

What are your goals in life?

Work in a professional environment and always enjoy the work I perform

Describe your ideal job.

Work with different nationalities ,speak differnt languages in a professional environment that is looking after the growth of the company and their employees.

What are the goals set for your career?

Always face new challenges.

Are you able to work effectively in a team or independently?

Yes.Both ,depending on the situation.

What job would you like to be doing in 5 years?

Hotel Department.Event coordinator or Hotel Administrator

What is your monthly salary expectation?

2000$/1800€

Can you work according to deadlines, under pressure, etc?

Yes.My current job  is all about deadlines and fast resolution and follow up with the costumers to ensure the holiday if their dreams.

What is the last book you have read?

The book of joy Dalai Lama and Desmond Tutu