Provide technical assistance and customers care. -Ensuring all incidents received by the Support Center are tracked, escalated, and resolved in line with internal support procedures. -Resolve clients' questions or problems in the areas of system configurations/setup, product functionality, processing orders -Resolving queries and escalating them if required.
Responsible for delivering timely, accurate technical answers and providing a high degree of customer service satisfaction. -Serve as primary support liaison between company and customer. -Keep customer informed of how and when problems are resolved.
Electric installation and mounting electric elevators