IT Operations Specialist at Vodafone Shared Service Romania

  • România, București
  • România, București
  • Romania, București
  • Romania, București
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  • Ultima actualizare: 01.08.2017
  • Numar referinta: 128895


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  • Last update: 01.08.2017
  • Reference number: 128895


  • August 2016 - Present

    IT Operations Specialist, Vodafone Shared Service Romania

    • București, Romania
    • Full time
    • Work domain - It Telecom: Engineering,IT Hardware,Project management,Software / Programming,Support / Helpdesk

    • Ensure that the day-to-day operations, any escalations and follow up to close operational issues.
    • Owns and manage the service catalog and ensure service consistency in terms of quality across all locations.
    • Review and approve new VSS services from an operational perspective.
    • End to end service management – from service definition, cost estimations, quality control, performance management and cost and recharge mechanism.
    • Ensure service consistency for Internal IT services, their quality and SLAs across all 4VSS locations. Review and approve new VSS services from an operational perspective.
    • Drive the implementation of KPIs and SLAs and continuously evaluate the quality delivered.
    • Monitors the incident resolution activities, ensures aging tickets are actioned and getting resolved.
    • Collaborate closely with the local IT teams, performance management team and demand management to ensure the right quality of delivered services.
    • Drive and implement initiatives driving service efficiency and cost reduction to support Vodafone growth.

  • December 2011 - August 2016

    IT Operations Manager, ORACLE ROMANIA

    • București, Romania
    • Full time
    • Work domain - Sales: IT

    • Operate as the customer’s IT Manger, responsible for working at both a technical and customer level to ensure that the highly agreed On Demand service levels are met.
    • Provide operational support to Transition Managers and Service Delivery Managers, during project implementations and production lifecycle focusing on reporting change, management, escalation and operations desk activities.
    • Performing regular structured reviews of the quality and contractual compliance of service delivery to On Demand customers, including performance against Service Level Standards 
    • Review technical operations such as performance, capacity and configuration.
    • Identify opportunities to improve service delivery to add more value to customers
    • Working together with the Service Delivery Manager to apply operations governance best practices and to build a long-term strategic relationship with the customer.
    • Working closely with and supporting both the Oracle Transition Manager and the customer, providing an essential link between the OTM / Customer / Implementer and On Demand Operations
    • Ensure better scheduling and usage of internal resources with the help of operational delivery teams
    • Reduce the requested downtimes and provide a smooth implementation of changes with low failure rate.
    • Creating the monthly service report to provide an executive level overview of activities surrounding the Oracle On Demand Service
    •  Maintain a high level of customer satisfaction through a sustained relationship based on regular weekly calls and customers meetings 
    • Manage remedial actions resulting from technical and Service Level Agreement reviews 
    • Provide support to relevant groups during time of customer escalation

  • September 2007 - December 2011

    System Engineer , ORACLE ROMANIA

    • București, Romania
    • Full time
    • Work domain - Sales: IT

    • Main activities and responsibilities		 • Maintenance of virtual machines on XEN hosts
    • Identify and process service request issues witch are logged through the OU Global ESS Operations queue by trainers or schedulers using a 24x7x365 support model.
    • Performance tuning, Web server administration, allocating SAN storage and building  CTE(Central Training Environments)
    • Provide Course Environments (Oracle, Hyperion, Siebel, JD Edwards, BEA, PeopleSoft etc) to instructors and students from various locations all over the world including connections from instructor homes and partner sites – using SSL-VPN connectivity and NX Client
    • Provide training to all new hires in our department
    • Perform daily QA ( Quality Assurance) activities via remote access
    • Performing proactive desktop resolution activities to identify and fix desktops issues on Win2k, XP, 2003, RedHat and Solaris operating system platforms. 
    • Developing and managing UI Web-based Application using APEX and 10g Database as part of ITIL implementation of applications and systems to improve visibility to trend, potentials issues, tracking of QA failures.
    • Development of processes and applications to support OU process improvements (scheduling, load balancing, LVC, VR, SUN).

  • November 2005 - September 2007

    Database and network administrator, TECHNET CONSULTING

    • București, Romania
    • Full time
    • Work domain - Sales: IT

    • Configuration, installing and maintaining of servers, workstations and the software’s.
    • Installing and maintenance of periphery equipments such as printers, printservers, switches, phones etc.
    • Optimization the database with specific ERP customization. 
    • Making reports in Crystal Reports and Query Analyzer. 
    • Defining, maintaining and checking user’s accounts as well as access rights. 
    • Maintaining and developing the relationship with the clients.

  • October 2004 - June 2005

    PC Operator, S.C. SMART CONCEPT S.R.L

    • București, Romania
    • Full time
    • Work domain - Sales: IT

    • Input and actualization of database
    • Software testing 


  • 1999 - 2005

    Bachelor's degree, “Gh. Asachi” Technical University Iasi, Automatics and Computers Engineering Faculty, “Automatics“ specialization

    • Filiași, Romania


Driving license
  • B

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