13000

Front Desk Manager at SC GYO-GYO SRL

  • România, Tulcea
  • România, Tulcea
  • Romania, Tulcea
  • Romania, Tulcea
Deblocheaza date contact
Traduceri ale CV-ului
25%
  • Ultima actualizare: 27.09.2011
  • Numar referinta: 13000

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Avansat
Spaniola
Avansat
Romana
Nativ
75%
  • Last update: 27.09.2011
  • Reference number: 13000

Experience

  • July 2010 - August 2011

    Front Desk Manager, SC GYO-GYO SRL

    • Tulcea, Romania
    • Full time
    • Work domain - Services: Hotels,Tourism

    SUPERVISING THE CONCIERGE, TRANSPORT AND LUGGAGES SERVICES
    STAFF TRAINING AND SCHEDULING
    TENDING TO CUSTOMER COMPLAINTS AND QUERIES IN A PLEASANT AND LEVEL-HEADED MANNER
    ENSURE THAT ALL SECTIONS ARE WELL MANNED ACCORDING TO THE BUSINESS LEVEL
    DOUBLE-CHECK THE PREPARATION OF VIP AND CORPORATE ACCOUNT PROGRAMS AS WELL AS GROUP

  • March 2008 - June 2009

    ADMINISTRATOR, SC ESTRELLAS COM SRL

    • Tulcea, Romania
    • Full time
    • Work domain - Sales: Sales

    MANAGEMENT 

  • September 2006 - March 2008

    MATERNITY, MATERNITY

    • Tulcea, Romania
    • Full time
    • Work domain - Technicians: Workers

    MATERNITY

  • February 2006 - September 2006

    ASSISTANT FRONT OFFICE MANAGER, PULLMANTUR CRUISES

    • Tulcea, Romania
    • Full time
    • Work domain - Services: Tourism

    Supervising the concierge, transport and lugages services
    Conduct briefings and meetings in the absence of FOM
    Shift scheduling
    Maintain good working relationship within Front Office Department and with other departments
    Tending to customer complaints and queries in a pleasant and level-headed manner
    Maintain constant check of service standard to assure continuing expected standard of hotel’s service, quality, policies and practices
    Maintain frequently contact with guests and VIP’s and deal efficiently regarding special requests, reservations, complaints on cabine or other functional areas of the hotel and strive for the satisfactory and speedy adjustments of complaints or special requests
    During check-in and check-out, greet guests who may be waiting, offer immediate assistance to avoid any delays
    Developing and drafting the documents and statments required by the manager 
    Set up monthly general cleaning schedules for Front Office and coordinate the works
    Assit the FOM  on the daily-bases activities

  • April 2003 - September 2005

    RECEPTIONIST, PULLMANTUR CRUISES

    • Tulcea, Romania
    • Full time
    • Work domain - Services: Tourism

    Deliver excellent customer service
    Assist in keeping the hotel reception area clean and tidy
    Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
    Administer all reservations, cancellations and no-shows, in line with company policy
    Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety
    Report any maintenance issues immediatly to line manager, including all furniture, fittings and equipment
    Provide reports, as required, for housekeepers and management
    Be responsable for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services
    Maintain personal knowledge by completing in-house training and workbooks
    Be envolved and contribute at team meetings
    Carry out instructions given by the management team 

  • December 2001 - April 2003

    ECONOMIST, SC ELECTRICA SA

    • Tulcea, Romania
    • Full time
    • Work domain - Finance: Finance / Accounting

    FINANCE/ACCOUNTING

  • April 1997 - October 2000

    RECEPTIONIST - SUMMER TIME, SC METEOR SRL

    • Tulcea, Romania
    • Full time
    • Work domain - Services: Tourism

    Receiving the costumers
    Registering the costumers
    Solving the problems concerning the rooms, bar-restaurant, parking services

Education

  • 2006 - 2007

    Postdoctorate, CEDES ROMANIA

    • București, Romania
  • 1997 - 2001

    Bachelor's degree, ECOLOGICAL UNIVERSITY

    • București, Romania
  • 1992 - 1996

    Highschool, LICEUL SPIRU HARET

    • Tulcea, Romania

Skills

Driving license
  • B

Foreign languages

English
Advanced
Spanish
Advanced
Romanian
Native