130266

Service desk operator at Arpegio a.e.

  • România, București
  • România, București
  • Romania, București
  • Romania, București
Deblocheaza date contact
Traduceri ale CV-ului
30%
  • Ultima actualizare: 04.02.2015
  • Numar referinta: 130266

Limbi straine

Engleza
Avansat
Ceha
Incepator
Romana
Nativ
80%
  • Last update: 04.02.2015
  • Reference number: 130266

Experience

  • April 2014 - November 2014

    Service desk operator, Arpegio a.e.

    • București, Romania
    • Full time
    • Work domain - Sales: IT

    Job description:
    I performed hardware and software maintenance to all company computers 
    Roles:
    Computer technician. 
    

  • August 2013 - February 2014

    Eldery Carer, non profesional

    • București, Romania
    • Full time
    • Work domain - Services: Au Pair / Babysitter / Care

    I took care of my grandmother. Cooking, cleaning, shopping, personal hygiene. 

  • November 2012 - July 2013

    Volunteer, Volunteer

    • București, Romania
    • Full time
    • Work domain - Institutions / Liberal professions: Foundations / Associations / NGOs

    Job description: 
     I worked on the behalf of few local beverage producers. I have created a system of promotion with a low cost and good impact on the local market. I have built a small international team and a small network of local beverage producers. 
     Roles:
     Team coordinator, Customer service, Customer satisfaction
    

  • October 2011 - September 2012

    Executive Director/Owner , Danure Trade s.r.o.

    • București, Romania
    • Full time
    • Work domain - Marketing: Marketing

    Job description:
    Te project focused on promoting small and medium Czech breweries on the Romanian market. I was leading a team of 5 people.
     Roles:
     First point of contact for all customers, Market research, Market analyst, Customer     
     Satisfaction, Customer service, Negotiations
    

  • August 2009 - August 2011

    IT Specialist, IBM Delivery Center

    • București, Romania
    • Full time
    • Work domain - Sales: IT

    Job description:
     I was integrated within Security, Assets and Risk Management department (SARM), having various roles.
    Health Check coordinator-Nordic team: Opening, tracking and closing tickets. I opened tickets for issues regarding Firewalls, Logical Access Control, Harmful Code, Operating System Resources, Business Use Notice, Users Passwords, User IDs, Anti-virus updates. 
    Role description: 
    My responsibilities as Health Check coordinator includes the receiving of the issues details via email, the assignment of the issues to the right technical department, to track the opened ticket during its entire life cycle, to receive the evidence that the issue was solved, to close the ticket . Used Tools: CIRATS 
    User Revalidation-IMT Germany: Primary Control (Creation, Change, Deletion and Transferring of UserIDs) and Secondary Control (ensure the Primary controls have not failed to remove access when required). 
    Role description: 
    My role included the creation, changing, deleting and transferring of IBM internal user IDs.
    Used Tools:  URT, ASO, ITIM, SysReg, Jupiter, ManageNow R1, SoS.
    Policy Revalidation: IBM, GSD331 and IseC security standards review and updates
    Role description:
    The responsibilities of the position included the receiving of the document which needed to be updated, via email, to update the document as required, to send the document for verification, to upload the document into the database and to store it in the team room
    Policies education-Secondary task: GSD331 and IseC standards education.
    Role description:
    I created educational materials such presentations and support documents for Health Check coordinator teams, User IDs Revalidation teams. I provided the education for 100 person and the online knowledge test.
    

Education

  • 1993 - 1996

    Highschool, PTTR

    • București, Romania
  • 1995 - 1996

    Postdoctorate, Optional School

    • București, Romania

Foreign languages

English
Advanced
Czech
Beginner
Romanian
Native