IT Specialist, IBM Delivery Center
Work domain - Sales:
I was integrated within Security, Assets and Risk Management department (SARM), having various roles.
Health Check coordinator-Nordic team: Opening, tracking and closing tickets. I opened tickets for issues regarding Firewalls, Logical Access Control, Harmful Code, Operating System Resources, Business Use Notice, Users Passwords, User IDs, Anti-virus updates.
My responsibilities as Health Check coordinator includes the receiving of the issues details via email, the assignment of the issues to the right technical department, to track the opened ticket during its entire life cycle, to receive the evidence that the issue was solved, to close the ticket . Used Tools: CIRATS
User Revalidation-IMT Germany: Primary Control (Creation, Change, Deletion and Transferring of UserIDs) and Secondary Control (ensure the Primary controls have not failed to remove access when required).
My role included the creation, changing, deleting and transferring of IBM internal user IDs.
Used Tools: URT, ASO, ITIM, SysReg, Jupiter, ManageNow R1, SoS.
Policy Revalidation: IBM, GSD331 and IseC security standards review and updates
The responsibilities of the position included the receiving of the document which needed to be updated, via email, to update the document as required, to send the document for verification, to upload the document into the database and to store it in the team room
Policies education-Secondary task: GSD331 and IseC standards education.
I created educational materials such presentations and support documents for Health Check coordinator teams, User IDs Revalidation teams. I provided the education for 100 person and the online knowledge test.