131037

Tehnician Auto / Cosilier back office pentru normare, comenzi si call centre la Meridian Nord , Dealer Dacia si Renault

Automotive technician / Back office Advisor for ordering, control and call centre at Meridian Nord / Dealer Dacia and Renault

  • România, București
  • România, București
  • Romania, București
  • Romania, București
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  • Ultima actualizare: 03.09.2015
  • Numar referinta: 131037

Obiectiv profesional

Sunt interesat de un job de Tehnician/Specialist Auto care sa imi permita sa imi dezvolt abilitatile tehnice/marketing, prin rezolvarea problemelor cotidiene, gestionarea si indeplinirea obiectivelor, asumarea responsabilitatilor, pentru a obţine satisfactii reale prin munca mea pentru mine cat si pentru angajator.
Prefer sa lucrez într-o organizaţie/companie eficienta din punct de vedere organizatoric si economic, in care sa dezvolt idei şi tehnici noi.

  • Bucuresti, Anglia, Norvegia, Suedia, Danemarca
  • Full time
  • Domeniile urmariteInstitutii / Profesii liberale Training, Marketing Marketing, Muncitori Tehnicieni Automobile
  • Disponibilitate deplasare in interes de serviciuPana la 25% din program
  • Disponibilitate relocareNumai in strainatate

Experienta

  • aprilie 2014 - decembrie 2014

    Tehnician Auto / Cosilier back office pentru normare, comenzi si call centre, Meridian Nord , Dealer Dacia si Renault

    • București, România
    • Project based
    • Domeniu - Office jobs: Back Office

    Diagnosticare vehicul, reparatii motoare, cutii de viteze (manuale si automate), frane, directie.
    Gestionarea comenzilor de piese prin anuntarea si programarea clientului in service. 
    Preluarea apelurilor si email-urilor intrate de la clienti si programarea acestora in service.
    Identificarea pieselor necesare reparatiei si normarea comenzilor de reparatie (piese si manopera).
    Intocmirea devizelor de reparatie si solutionarea solicitarilor pentru atelierul mecanica sau sosite pe e-mail.
    Intocmirea planurilor de service (intretinere autoturisme) pentru participarea la licitatii pentru obtinerea de contracte de service.

  • februarie 2004 - martie 2014

    Coordonator tehnicieni auto si dealeri / Formator (trainer) profesional, Hyundai Motor Bucuresti / Importator si Dealer Hyundai Motor Company

    • București, România
    • Full time
    • Domeniu - Muncitori Tehnicieni: Automobile

    Coordonez echipa de tehnicieni auto (5 ani experienta) şi sprijin relaţiile dintre echipa şi alte departamente menite să identific şi să investighez calitatea serviciului oferit.
    Diagnosticare vehicul, reparatii motoare, cutii de viteze (manuale si automate), frane, directie (18 ani experienta in domeniul diagnosticare si reparatii)
    Comunic cu dealerii pe teme tehnice, garantie,piese și accesoriii şi proceduri tehnice de service.
    Ofer sprijin tehnic dealerilor din tara si în zona prin furnizare de solutii tehnice specifice.
    Coordonez, dealerii din tara cu privire la pretenţiile de garanţie şi retururile de piese si accesorii.
    Intocmirea planurilor de intretinere autoturisme pentru participarea la licitatii si obtinerea de contracte de service pentru flote auto.
    Formator (trainer, 3 ani experienta) consilieri service (comunicare, vinzari, marketing), de tehnicieni (mecanici si electricieni)
    Elaborarez suportului de curs la programele de formare / perfectionare profesionala
    Aleg instrumentele ce vor fi folosite in cadrul formarii (prezentari, studii de caz, etc).
    Elaborarez planului de lectii.
    Realizez activitati si programe specifice de formare profesionala.
    Proiectez programe de formare in functie de specific si durata cursului.
    Evaluarea participantilor la formare.

  • ianuarie 2002 - februarie 2004

    Coordonator echipa de tehnicieni auto, Auto Cobalcescu / Dealer Renault si Dacia,

    • București, România
    • Full time
    • Domeniu - Muncitori Tehnicieni: Automobile

    Coordonare echipa de tehnicieni, diagnosticare, reparatii motoare, cutii de viteze, frane, directie.

  • februarie 2000 - februarie 2002

    Sef tehnicieni auto, Forum Auto / Importator si Dealer Volvo

    • București, România
    • Full time
    • Domeniu - Muncitori Tehnicieni: Automobile

    Coordonare echipa de tehnicieni, diagnosticare, reparatii motoare, cutii de viteze, frane, directie.

  • ianuarie 1996 - ianuarie 2000

    CoordonatorTehnician Auto, Hyundai Auto Romania / Importator si Dealer Hyundai

    • București, România
    • Full time
    • Domeniu - Muncitori Tehnicieni: Automobile

    Diagnosticare, reparatii motoare, cutii de viteze (automate si manuale), frane, directie, suspensie.

Educatie

  • 2015 - 2015

    Master / studii postuniversitare, Euro Fond&Trainig Romania

    • Mecanica
    • București, România
  • 2009 - 2012

    Diploma de facultate, Universitatea Romano-Americana Bucuresti

    • Marketing
    • București, România
  • 2008 - 2008

    Colegiu / studii postliceale, Scoala de Aviatie / Aeroclubul Romaniei

    • Aviatie
    • București, România
  • 1999 - 1999

    Master / studii postuniversitare, Centrul de Trainig Hyundai Motor Company

    • Inginerie
    • Seoul, Korea de Sud
  • 1982 - 1986

    Liceu / scoala profesionala, Liceul Industrial ,,Timpuri Noi"

    • Mecanica
    • București, România

Aptitudini

Permis de conducere
  • B
  • Capacitate de negociere si de convingere
  • Flexibilitate si adaptabilitate

Experienta profesionala 18 ani tehnician auto in diagnosticare, reparatii si service, 5 ani coordonator de tehnicieni auto si dealeri, 3 trainer profesional pentru tehnicieni auto, marketing, vanzari, comunicare;
Abilitati de rezolvare a problemelor si de luare a deciziilor;
Aptitudini si competente organizatorice;
Business marketing;
Orientat spre obtinerea de rezultate si eficienta;

Limbi straine

Engleza
Avansat
Romana
Nativ

Pre-interviu

Cum ti-ai descrie personalitatea?

Sunt priceput in ceea ce fac, imi place sa analizez problemele in profunzime cautand solutia optima.
Fac totul cu pasiune, prefer probleme interesante si intr-o echipa sunt omul caruia i se cere frecvent ajutorul.
Am simt practic, sunt autonom, sunt dinamic si prefer sa-mi exprim ideile chiar daca exista divergente de opinie.
Imi place sa dezvolt idei si tehnici noi.

Care sunt telurile tale in viata?

O viata frumoasa ancorata in pasiunile mele.

Descrie jobul ideal pentru tine.

Caut un job care sa-mi dea care sa-i dea libertatea de care am nevoie. Imi place sa dezvolt idei şi tehnici noi.

Care sunt scopurile pe care ti le-ai stabilit in cariera ta?

Sa castig experienta si sa avansez in cariera.

Esti mai motivat lucrand in echipa sau in mod individual?

Imi place sa lucrez in echipa si in mod individual.

Ce job ti-ar place sa ai peste 5 ani?

Peste 5 ani, as prefera un job tot in domeniul auto.

La actualul sau fostul loc de munca, care au fost/sunt cele mai importante 5 realizari?

Top 5 in cariera mea sunt:
Infintarea si dezvoltarea service-ului Hyundai Romania (inportator si dealer Hyundai).
Obtinerea licentei Tehnician/Trainer pentru Hyundai.
Pregatirea a zeci de tehnicieni si consilieri auto.
Recunoasterea calitatilor mele in cadrul Hyndai Motor Bucuresti (2007).
Campania de marketing pentru Auto Asia Traiding.
Obtinerea licentei de pilot avion.

Ce fel de salariu meriti?

As merita un salariu conform cu experienta si pregatirea mea. Dar pentru aceasta banuiesc ca exista o perioda de proba pentru a dovedii calitatile si aptitudinile mele.

Poti lucra dupa termene limita, sub presiune, etc?

Pot lucra sub presiune si cu termene limita intr-un cadru organizat si disciplinat.

Care a fost ultima carte pe care ai citit-o?

Work The System de Sam Carpenter.
Intersant acest mini interviu.
Multumesc!

100%
  • Last update: 03.09.2015
  • Reference number: 131037

Career goals

I am interested in a job position as a Technician/Specialist Automotive who allow me to develop my technical/marketing skills through day-to-day problem solving, management and fulfillment of objectives, assuming responsibilities, to get real satisfaction through my work for me and for the employer.
I prefer to work in an organization/company efficiency in terms of organizational and economic, to develop new ideas and techniques.

  • Bucuresti, Anglia, Norvegia, Suedia, Danemarca
  • Full time
  • Wanted work domainsInstitutions / Liberal professions Training, Marketing Marketing, Technicians Automotive
  • Availability for work related travelUp to 25% of the schedule
  • Willing to relocateOnly abroad

Experience

  • April 2014 - December 2014

    Automotive technician / Back office Advisor for ordering, control and call centre, Meridian Nord / Dealer Dacia and Renault

    • București, Romania
    • Project based
    • Work domain - Office jobs: Back Office

    Diagnosing vehicle, repair engines, gear boxes (manual and automatic), brakes, steering.
    Manage orders of spare parts and customer announcing the service.
    Take calls and incoming e-mails from clients and their service schedule.
    Identification of the required repair parts and repair orders normalization (parts and labor).
    Preparing estimates for repair and settlement mechanics workshop requests or incoming e-mail.
    Drawing up plans for service (maintenance cars) for participation in tenders for service contracts.

  • February 2004 - March 2014

    Automotive technicians and dealers Coordinator/ Professional Trainer, Hyundai Motor Bucharest / Importer and Dealer for Hyundai cars

    • București, Romania
    • Full time
    • Work domain - Technicians: Automotive

    Coordinating of the team of technicians (5 year experience) and supporting relations between the team and other departments designed to identifying and investigating the quality of the service provided.
    Diagnosing vehicle repair engines, gear boxes (AT, CVT, Manual), brakes, steering systems (I have 18 years experience in these areas).
    Creating and maintaining technical database of Hyundai Auto Romania workshop..
    Communicating with dealers on technical issues, warranty, parts and technical procedures.
    Offering technical support for dealers in the area and providing of specific technical solutions.
    I am expert technician of automatic gearboxes Hyundai, specialist of automotive technical platforms, dynamic stability for Hyundai cars.
    Providing assistance to the South Korean manufacturer during the regular visits of the various teams, to improve and correct the technical issues.
    I am trainer specialist (3 years experience) for technicians (mechanics and electricians), service advisors (communication, sales, marketing).
    Providing setup and delivery support for training events.
    Coordinating and supervising of various training projects and services
    Contributing to the development of new approaches and solutions to profesional learning. 
    Creating and maintaining of the templates and components for rapid learning courseware.. 
    Diagnosing and evaluating of the employees issues with all training tools and systems.

  • January 2002 - February 2004

    Automotive technicians-team coordinator, AutoCobalcescu / Dealer for Renault and Dacia

    • București, Romania
    • Full time
    • Work domain - Technicians: Automotive

    Coordinating of the team of technicians.
    Diagnosing vehicle, repair engines, gear boxes (AT, CVT, Manual), brakes, steering systems.

  • February 2000 - February 2002

    Chief automotive technicians, Forum Auto / Dealer and Importer for Volvo cars

    • București, Romania
    • Full time
    • Work domain - Technicians: Automotive

    Coordinating of the team of technicians.
    Diagnosing vehicle, repair engines, gear boxes (AT, CVT, Manual), brakes, steering systems.

  • January 1996 - January 2000

    Master Automotive Technician, HYUNDAI Motor Romania / Importer and Dealer for Hyundai cars

    • București, Romania
    • Full time
    • Work domain - Technicians: Automotive

    Diagnosing vehicle, repair engines, gear boxes (AT, CVT, Manual), brakes, steering systems.

Education

  • 2015 - 2015

    Master's degree, Structural Euro Fond and Training

    • Mechanical
    • București, Romania
  • 2009 - 2012

    Bachelor's degree, University Romano-Americana

    • Marketing
    • București, Romania
  • 2008 - 2008

    College, School of aviation, Romanian Flying Club

    • Aviation
    • București, Romania
  • 1999 - 1999

    Master's degree, Training center of Hyundai Motor Company

    • Engineering
    • Seoul, South Korea
  • 1982 - 1986

    Highschool, Industrial High School ,,Timpuri Noi"

    • Mechanical
    • București, Romania

Skills

Driving license
  • B
  • Communication skills
  • Negotiation skills
  • Flexibility and adaptability

18 years of professional experience in diagnostic technician, repairs and service, 5 years co-ordinator auto technicians and dealers, 3 professional trainer for auto technicians, marketing, sales, communication;
Problem-solving skills and decision making;
Organizational skills and competence;
Business marketing;
Geared towards getting results and efficiency;

Foreign languages

English
Advanced
Romanian
Native

Pre-interview

How would you describe your personality?

I'm skilled in what I do, I like to analyze the problems in depth searching for the optimal solution. I am doing everything with passion, I prefer interesting problems, and in a team I'm the man who frequently are asked for my support. I feel practically autonomous, I'm dynamic and prefer to express my ideas even if there are divergences of opinion. I like to develop new ideas and techniques.

What are your goals in life?

A beautiful life anchored in my passions.

Describe your ideal job.

I'm looking for a job that would give me to give him the freedom that I need. I like to develop ideas and new techniques.

What are the goals set for your career?

To gain experience and to advance in my career.

Are you able to work effectively in a team or independently?

I love working in a team and individually.

What job would you like to be doing in 5 years?

Over 5 years, I would prefer a job in the auto industry.

What are/were your most important 5 achievements in your current/past workplace?

Top 5 in my career are: Setting up and development of Romania servisului Hyundai (Hyundai dealer and inportator). Obtainment Technician/Trainer for Hyundai. Preparation of dozens of technicians and automotive advisers. Recognizing my skills at Hyundai Motor in Bucharest (2007). Marketing campaign for Asia Traiding. And on a personal level getting my pilot license for small airplane.

What is your monthly salary expectation?

I deserve a salary according to experience and my training. But for this I suspect that there is a trial period to prove my qualities and skills described in my RESUME.

Can you work according to deadlines, under pressure, etc?

I can work under pressure and to deadlines, in a context of organized and disciplined.

What is the last book you have read?

,,Work The System" by Sam Carpenter. Interestingly this mini interview. Thanks!