Customer Service Expeditor at Emerson Romania Shared Services

  • România, Cluj Napoca
  • România, Cluj Napoca
  • Romania, Cluj Napoca
  • Romania, Cluj Napoca
Afiseaza date contact
Traduceri ale CV-ului
  • Ultima actualizare: 29.09.2011
  • Numar referinta: 13413


Permis de conducere
  • B

Limbi straine

  • Last update: 29.09.2011
  • Reference number: 13413


  • December 2008 - Present

    Customer Service Expeditor, Emerson Romania Shared Services

    • Cluj Napoca, Romania
    • Full time
    • Work domain - Sales: Customer service

    •expedite vendors/clients and manage project/logistics documentation to meet project and deliverable requirements (both electronic and hard copies)	
    •maintain transmittals and tracking system for all documents and copies issued
    •work closely with the project Logistics group in developing expediting status reports and coordinating activities within an assigned group of expediters
    •maintain a permanent contact with the documentation team to ensure that customer requested dates are met	
    •updating JDE, regarding the shipping date of the orders
    •provide expediting reports to key customers 
    •create, update and maintain multiple spreadsheets 
    •monthly reports and reconciles invoices

  • September 2007 - September 2008

    Department IT, Photo and GSM Manager , Cora Hypermarket, Cluj-Napoca, Romania

    • Cluj Napoca, Romania
    • Full time
    • Work domain - Sales: Sales

    •leading the Sales Team of nine employees
    •Stock Management (ordering, maintaining balanced quantity in warehouse) 
    •ordering promotional goods, controlling maximum stock value
    •regular rearrangement of the sales area
    •introducing / promoting new products
    •maintaining good relationship with clients and suppliers
    •verbal sales communication / sales talk training
    •assessing / evaluating team members
    •solving daily issues with customer
    •suggesting sales targets
    •market analysis (prices, new products, competition)
    •recruiting sales staff
    •building competitive and specialized sales team, through supplier
    •coordinate company staff to accomplish the work required to close sales
    •provide on-the-job training to new sales employees

  • July 2006 - September 2007

    IT, Photo and GSM Representative, Cora Hypermarket, Cluj-Napoca, Romania

    • Cluj Napoca, Romania
    • Full time
    • Work domain - Sales: Sales

    •promote/sell/secure orders from existing and prospective customers through a relationship-based approach
    •demonstrate products and services to existing/potential customers and assist them in selecting those best suited to their needs
    •present and sell company products and services to current and potential clients
    •prepare action plans and schedules to identify specific targets and to project the number of contacts to be made
    •develop and maintain sales materials and current product knowledge
    •manage account services through quality checks and other follow-up
    •develop and implement special sales activities to reduce stock
    •coordinate shipping schedules and delivery of merchandise and services

  • January 2005 - February 2006

    PC Operator , S.C. Flash Com Service S.R.L.,

    • Cluj Napoca, Romania
    • Full time
    • Work domain - Sales: IT

    •perform routine maintenance on computer hardware equipment and updates appropriate records
    •clean system following appropriate maintenance schedules and procedures
    •operate supporting equipment as required
    •monitor the system continuously for equipment failure or errors in performance
    •determine the tools and equipment required to do a job and making necessary requisitions

  • January 2004 - January 2005

    PC Operator , S.C. Nouamoda S.R.L.

    • Cluj Napoca, Romania
    • Full time
    • Work domain - Sales: IT

    •creating/maintaining customer database

  • January 2003 - January 2004

    Salesperson, S.C. Donatello S.R.L.

    • Cluj Napoca, Romania
    • Full time
    • Work domain - Sales: Sales

    •assist the customers in selecting products
    •maximize sales and profitability of the store
    •enhance the image of the company by providing quality service
    •conduct market research and surveys
    •receiving /ordering merchandise
    •make inventory
    •ensure customer service satisfaction and good client relationships
    •participate in sales events


  • 2008 - 2010

    Master's degree, Babes-Bolyai University

    • Cluj Napoca, Romania
  • 2005 - 2008

    Bachelor's degree, Babes-Bolyai University

    • Cluj Napoca, Romania
  • 2001 - 2005

    Highschool, Gheorghe Sincai Theoretical High School

    • Cluj Napoca, Romania


Driving license
  • B

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