13659

CASINO SERVICE SUPERVISOR la PCH OCEANIA CRUISE SHIPS

CASINO SERVICE SUPERVISOR at PCH OCEANIA CRUISE SHIPS

  • România, Ploiești
  • România, Ploiești
  • Romania, Ploiești
  • Romania, Ploiești
Afiseaza date contact
Traduceri ale CV-ului
100%
  • Ultima actualizare: 12.09.2017
  • Numar referinta: 13659

Obiectiv profesional

DEZVOLTARE PROFESIONALA

  • PLOIESTI
  • Part time
  • Domeniile urmariteFinante Audit, Finante Financiar / Contabilitate, Finante Management

Experienta

  • februarie 2017 - Prezent

    CASINO SERVICE SUPERVISOR, PCH OCEANIA CRUISE SHIPS

    • VAS DE CROAZIERA, Vase de croaziera
    • Full time
    • Domeniu - Servicii: Hoteluri

    Functii esentiale:
    - Aderarea la Politica și Procedurile departamentului de Finanțe;
    - Responsabila pentru actualizarea si intretinerea corecta a Balantei Principale
    a Bancii detinute de casierie;
    - Pregatirea si verificarea platilor din casierie , compiland si obtinand un raport
    zilnic de cheltuieli;
    - Pregatirea rapoartelor de sfarsit de croaziera si trasnferul de castiguri obtinute
    catre Departamentul de Finante;
    - Comunicarea cu furnizorii de echipamente pentru rezolvarea oricaror
    defectiuni;
    - Asigurarea nivelului optim a numerarului folosit in casierie si solicitarea
    acestuia daca este necesar;
    - Asigurarea securitatii cheilor;
    - Efectuarea analizei numerarului in vederea necesitatii cererilor de numerar;
    - Pregatirea normelor de munca pentru a asigura acoperirea in timpul orelor de
    varf ale casinoului;
    - Gestionarea de solicitari, dispute si plangeri din partea clientilor;
    - Asumarea functiilor manageriale in timpul contorizarii castigurilor obtinute la
    sfarsit de croaziera si pregatirea rapoartelor.
    
    Casino Kiosk:
    - Monitorizarea nivelului de numerar în chioșcurile de cazino prin programul
    de calculator. Pregatirea reconcilierii si balantei la sfarsit de croaziera,
    solutionarea defectiunilor;
    - comunicarea cu furnizorii chioscului in caz de erori si rezolvarea
    defectiunilor minore.
    
    Credite:
    - Verificarea si crearea de fisiere a cererilor de credit, pentru jucatori, pe baza
    listei primite de la departamentul de credite din Miami;
    - introducerea corecta de informatii pentru aprobabrea cererii de credit in
    sistem si solicitarea de informatii aditionale in caz necesar- Inchiderea contului de credit la sfarsit de croaziera, prin achitarea acestuia in
    numerar, cu cardul sau prin semnarea unui cec deja verificat si aprobat de
    Departamentul de Credite din Miami
    
    Host:
    - Verificarea zilnica a statutului jucatorilor in vederea oferirii de facilitati
    precum: bauturi gratuite, mese gratuite , rezervari-restaurant la cerere,
    tratamente Spa;
    - Prezentarea si sustinerea tuturor turneelor si promotiilor oferite la bord;

  • ianuarie 2016 - februarie 2017

    CASINO CAGE SUPERVISOR, NORWEGIAN CRUISE LINE

    • VAS DE CROAZIERA, S.U.A.
    • Full time
    • Domeniu - Servicii: Hoteluri

    Supravegherea si instruirea casierilor:
    - Responsabila de observarea performantei casierilor, instruirea lor si de
    aplicarea codului disciplinar si a regulilor la bord;
    - Intocmirea evaluarilor lunare ale casierilor si discutarea acestora cu ei;
    - Pregatirea normelor de munca ale casierilor pentru a asigura acoperirea in
    timpul orelor de varf ale casinoului;
    - Efectuarea de tarininguri pentru angajatii noi de casierie sau la actualizarea
    politicilor companiei: Pastrarea jurnalelor de instruire a casierilor;
    - Aducerea la cunostinta conducerii superioare a preocuparilor si grijilor
    casierilor;
    
    Sarcini:
    - Verificarea bancii casieriei, efectuarea zilnica a bilantului minutios si
    raportarea soldului pe plus sau pe minus;
    - Pregatirea si verificarea platilor din casierie , compiland si obtinand un raport
    zilnic de cheltuieli;
    - Pregatirea rapoartelor de sfarsit de croaziera si trasnferul de castiguri obtinute
    catre Departamentul de Finante;
    - Asumarea functiilor manageriale in timpul contorizarii castigurilor obtinute la
    sfarsit de croaziera si pregatirea rapoartelor;
    
    Bancomat:
    -- Monitorizarea nivelului de numerar în bancomatele din cazino prin
    programul de calculator. Pregatirea reconcilierii si balantei la sfarsit de
    croaziera, solutionarea defectiunilor;
    - comunicarea cu furnizorii chioscului in caz de erori si rezolvarea
    defectiunilor minore;
    - Gestionarea cererilor si nelamuririlor clientilor despre bancomat.
    
    Credite:
    - Verificarea si crearea de fisiere a cererilor de credit, pentru jucatori, pe baza
    listei primite de la departamentul de credite din Miami;
    - introducerea corecta de informatii pentru aprobabrea cererii de credit in
    sistem si solicitarea de informatii aditionale in caz necesar;
    - Inchiderea contului de credit la sfarsit de croaziera, prin achitarea acestuia in
    numerar, cu cardul sau prin semnarea unui cec deja verificat si aprobat de
    Departamentul de Credite din Miami.

  • ianuarie 2012 - ianuarie 2016

    CASIER, NORWEGIAN CRUISE LINE

    • Vase de crozier, Vase de croaziera
    • Part time
    • Domeniu - Servicii: Hoteluri

    - Asistarea clientior cu nelamuriri legate de regulile casinoului, sloturi, mesele
    de joc si ghidarea acestora catre anumite destinatii ale vasului;
    - Gestionarea numerarului si atentia la detalii in efectuarea platilor si logarea
    lor in bilant;
    - Balansarea la sfarsitul normei de munca si raportarea soldului pe minus sau
    pe plus;
    - Procesarea jackpot-urilor si taxelor aferente acestora in sistem;
    - Operarea diferitlor sisteme de efectuare a platilor;
    - Organizarea si mentinerea curateniei in spatiul de desfasurare a muncii;
    - Vanzarea si promovarea biletelor de loterie;
    - Executarea si intelegerea instructiunilor primite de la managemenetul
    superior.

  • aprilie 2010 - aprilie 2011

    CASIER/CROUPIER, SC. Metropolis SRL.

    • Ploiești, România
    • Full time
    • Domeniu - Servicii: Entertainment

    Evidenta balantei,
    Servicii clienti,  
    Plasarea comenzilor pentru inventar.

  • decembrie 2009 - aprilie 2010

    CASIER, SC PLATINUM CASINO SRL

    • Ploiești, România
    • Part time
    • Domeniu - Servicii: Entertainment

    Evidenta monetarului;
    Servicii clienti.

  • septembrie 2007 - octombrie 2009

    SLOT ATTENDANT, SC. RITZIO BU SRL.

    • Ploiești, România
    • Part time
    • Domeniu - Servicii: Entertainment

    Decontarea biletelor castigatoare de la aparate;
    Serivcii clienti

Educatie

  • 2007 - 2015

    Diploma de facultate, Universitatea de Petrol si Gaze

    • Contabilitate
    • Ploiești, România
  • 2003 - 2007

    Liceu / scoala profesionala, Colegiul Tehnic " Elie Radu "

    • Electrotehnica
    • Ploiești, România

Aptitudini

Precizie la introducerea datelor cu atentie mare la detalii;
Orientare spre rezolvarea problemelor;
Experienta  cu : Excel/Outlook/Work/Oasis/Synkros/Kunami etc.
Atitudine pozitiva, cooperare, atentie, buna-vointa, optimism, sociabilitate, stabilitate,determinare.
Capacitatea de a lucra in echipa dar si independent.

Limbi straine

Engleza
Avansat
Spaniola
Avansat
Romana
Nativ

Distinctii

Cursuri / traininguri
Industrii Creative, Competente Antreprenoriale. profesionist de croaziera, Gestionarea crizelor si comportamentul uman, Constientizarea in domeniul securitatii, Practicile de baza pentru stingerea incendiilor;

Pre-interviu

Cum ti-ai descrie personalitatea?

Optimista, adaptabila, prietenoasa, capabila.

Care sunt telurile tale in viata?

Sa fiu apreciata  pentru munca si eforturile mele.

Descrie jobul ideal pentru tine.

Un job care sa-mi permita sa ma dezvolt profesional.

Care sunt scopurile pe care ti le-ai stabilit in cariera ta?

Sa cresc alaturi de firma pentru care lucrez.

Esti mai motivat lucrand in echipa sau in mod individual?

Ambele.

La actualul sau fostul loc de munca, care au fost/sunt cele mai importante 5 realizari?

Mi am exersat vocabularul atat in scris cat si verbal in limba engleza si spaniola,;
Am avut ocazia sa vad si sa traiesc alte traditii din toate partile lumii;
Am excelat in domeniul in care am lucrat de la casierita la supervisor de casierie pana  la stand up manager- pentru doar  5 saptamani.

Poti lucra dupa termene limita, sub presiune, etc?

Da, in jobul curent sunt nevoita sa mi fac rapoartele si balanta iar in acelasi timp sa verifc erorile bancomatului, sa servesc clientii, sa mi ajut colegii/subordonatii,etc.

Care a fost ultima carte pe care ai citit-o?

Where'd you go, Bernadette de  Maria Semple

100%
  • Last update: 12.09.2017
  • Reference number: 13659

Career goals

PROFESSIONAL GROWTH

  • PLOIESTI
  • Part time
  • Wanted work domainsFinance Audit, Finance Finance / Accounting, Finance Management

Experience

  • February 2017 - Present

    CASINO SERVICE SUPERVISOR, PCH OCEANIA CRUISE SHIPS

    • CRUISE SHIP, Cruise Ships
    • Full time
    • Work domain - Services: Hotels

    Essential Functions:
    - Adhere to Finance Department Policy & Procedures at all time;
    - Responsible for updating and maintaining correct Main Bank Footprint;
    - Prepare and verify commodities and compile commodity tracking ;
    - Prepare weekly and end of cruise reports and transfers to Onboard Finance;
    - Communicate with vendors to solve any equipment problems;
    - Ensure adequate cash levels in bank and place cash request if necessary;
    - Assure security of keys;
    - Perform cash analysis as a support for cash requests;
    - Prepare schedules and assure sufficient coverage during casino peak hours;
    - Handling guest disputes, complains and requests.
    
    Casino Kiosk:
    - Monitor cash levels in Casino kiosk via back office program and assure
    sufficient impress for operation; Prepare refills if needed; Balance and
    reconciled Casino Kiosk in the end of cruise; Handle disputes;
    - Communicate with Casino kiosk vendor if issues arise and perform basic
    troubleshooting.
    
    Credit:
    - Review and set up credit files based on the Credit list sent from shore side;
    - Enter appropriate information in the Gaming System, and request credit
    approval if needed;
    - Communicate with players and credit department if additional information is
    needed;
    - Maintain credit file and assure accuracy of Credit Player Record;
    - Perform credit settlements.Counts;
    - Assume managerial function while performing casino counts;
    - Ensure that the company assets and integrity is protected at all times;
    - Verify accuracy of cash count and paperwork upon completion of the count;
    - Prepare and assist with slot reconciliations.
    
    Host:
    - Daily preparation for all complimentary issuance , this includes player card
    upgrades, comp drinks card issue, memos sent for all bookings and
    reservations, amenities arranged to guest staterooms;
    - Up selling and running of all onboard promotions and tournaments;
    - Attend Casino meetings and provide new ideas on how to improve costumer service.

  • January 2016 - February 2017

    CASINO CAGE SUPERVISOR, NORWEGIAN CRUISE LINE

    • CRUISE SHIP, U.S.A.
    • Full time
    • Work domain - Services: Hotels

    Cashier's supervision and training:
    - Responsible for observing the cage staff, train and enforce disciplinary code
    and onboard rules;
    - Preparing monthly cage assessments and discussing it with cashiers;
    - Preparation of cage schedule to assure sufficient coverage during casino
    peak hours, also assure that cashiers have breaks and rest between the shifts;
    - Conduct cashiers training for new employees or when the company policy is
    updated; Maintain cashier training logs;
    - Brining cashiers queries and concerns to upper management;
    - Have a sufficient level of collaterals .
    
    Tasks:
    - Complete Main Bank , Chip Bank and mini safe balance on daily bases and
    report non-balances.;
    - Prepare and verify all commodities;
    - Prepare weekly and end of cruise reports;
    - Reconcile lotto sales and prepare reports.ATM:
    - Monitor cash levels for sufficient impress, prepare refills if needed;
    - Communicate with ATM vendor if issues arise;
    - Handle guest ATM queries;
    - Balance and reconciled ATM at the end of the cruise;
    - Handle disputes and provide appropriate reports and balance sheet.
    
    Credit:
    - Review and set up credit files based on the Credit list sent from shore side;
    - Enter appropriate information in the Gaming System, and requests credit
    approval if needed;
    - Communicate with players and credit department if additional information is
    needed;
    - Maintain credit file and assure accuracy of Credit Player Record;
    - Perform credit settlements.
    
    Counts;
    - Assume managerial function while performing casino counts;
    - Ensure that the company assets and integrity is protected at all times;
    - Verify accuracy of cash count and paperwork upon completion of the count;
    - Prepare and assist with slot reconciliations.

  • January 2012 - January 2016

    CASHIER, NORWEGIAN CRUISE LINE

    • CRUISE SHIP, Cruise Ships
    • Part time
    • Work domain - Services: Hotels

    - Offer good costumer service;
    - Help with guiding and guests requests;
    - Manage float and care for details; balance window float daily and report
    mistakes;
    - Process jackpots and the taxes that apply to them;
    - Sell Lotto tickets;
    - Follow and understand instructions given by upper management;
    - Have a sufficient level of collaterals.
    - Keep a clean environment and working space.

  • April 2010 - April 2011

    cashier/slot attendant, SC. Metropolis SRL.

    • Ploiești, Romania
    • Full time
    • Work domain - Services: Entertainment

    Cash handling,customer service,balance drawer and place orders for inventory;

  • December 2009 - April 2010

    CASHIER, SC PLATINUM CASINO SRL

    • Ploiești, Romania
    • Part time
    • Work domain - Services: Entertainment

    BALANCING FLOAT, COSTUMER SERVICE.

  • September 2007 - October 2009

    slot attendant, SC. Ritzio Bu SRL.

    • Ploiești, Romania
    • Part time
    • Work domain - Services: Entertainment

    Handling small change for clients,paying slot winnings; costumer service.

Education

  • 2007 - 2015

    Bachelor's degree, Oil and Gas University

    • Accounting
    • Ploiești, Romania
  • 2003 - 2007

    Highschool, Energetic

    • Electrical
    • Ploiești, Romania

Skills

Positive attitude, cooperation, focused, willing, optimism, sociability, determination.

Foreign languages

English
Advanced
Spanish
Advanced
Romanian
Native

Achievements

Courses / training
CERITIFIED CRUISE PROFESIONAL, CRISIS MANAGEMENT AND HUMAN BEHAVIOUR, SECURITY AWARENESS, STCW-95 Basic Safety Training-Firefighting Practices, Creative Industries, Entrepreneurial Skills.

Pre-interview

How would you describe your personality?

Optimist, adaptable, friendly, capable.

What are your goals in life?

To be recognised for my efforts at work.

Describe your ideal job.

A job that will allow me to grow professionally

What are the goals set for your career?

To grow together with the company that i work for.

Are you able to work effectively in a team or independently?

Both.

What are/were your most important 5 achievements in your current/past workplace?

i had the change to expand my vocabulary for english and spanish at the same tame, i had the opportunity to visit different countries and see other traditions, i was promoted form cashier to supervisor to even stand up cage manager for 3 weeks.

What is your monthly salary expectation?

$400

Can you work according to deadlines, under pressure, etc?

yes, in my current job i need to work on my balance and reports and at the same time deal with guests , ATM errors and malfunctions , also help and assist my colleagues/subordinates  etc.

What is the last book you have read?

Where'd you go, Bernadette - by Maria Semple