To find a job in the hotel / restaurant industry
Providing a warm welcome for customers. Receive food and drink orders and serve customer requests to the standards required. Ensure timely delivery of all food and beverage items to customers. Making recommendations from the menu if requested. Answer guest queries in a polite and helpful manner. Clearing cutlery and dishes away from tables. Handling payments cash and credit card. Keeping inventory of food and drinks. Opening and closing of the cash register and handling associated paperwork.
Planning and decorating the venue for different events. Planning the buffet tables for different events. Serving the customers in a professional manner. Clearing cutlery and dishes away from tables. Check on customers asking if they are enjoying their meals and service. Maintaining standards and procedures of hygiene and cleanliness.
Good communication skills gained through my experience as waitress. Familiar with hospitality terminology. Exceptional verbal and written communication skills. Good organisational skills Can work on own initiative and as part of a team. Ability to work effectively under time pressure and for long and extended hours. Ability to multitask. Exceptionally professional demeanour and very respectful attitude. Ability to greet patrons, present menus, make recommendations and answer questions regarding food and beverages. Ability to communicate with kitchen staff, provide orders to customers, collect cash, and maintain proper accountability for orders and funds. Hands-on experience in setting tables and placing decorations. Dedicated and meticulous – high level of accurateness and attention to detail. Excellent skills in maintaining cleanliness and personal hygiene standards. Good command of Microsoft Office™ tools (Word, Power Point, Excel, Access Database). Good knowledge of HTML and Google Drive. Good command of Restaurant POS Software (Point Of Sale Software). A friendly, cheerful, and polite attitude. A good memory and an eye for details. A responsible and reliable person. Ability to adjust to changes.
Certificate of Professional Qualification for Waiter (Server) Seller in Public Food Service Facilities
I would describe myself as a well presented, hard-working individual who thrives at the chance of learning new skills. Having worked in hotels and restaurants for over three years, I have gained excellent communication skills and enjoy working with the public. I always like to work quickly but neatly so I can get the task I have been given done in a professional and efficient manner. I like to think I am someone who works well alongside others and easy to get along with as I am a sociable person. Working with colleagues and customers in stressful environments has helped me build my confidence as a person and hopefully will carry on so. I am also willing to take on any training necessary to enable me to carry out my work well.
To be successful and to advance in the hotel industry or restaurant
managing a hotel
i can work on my own and as part of a team
manager in a hotel
improved my communication skills improved my waitressing skills organised different events have a good knowledge of maintaining standards and procedures of hygiene and cleanliness good knowledge of Food Hygiene and Infection Control
International Marketing by Phillip Kotler