14022

Call Center Account Security Specialist at Sc Computer generated silutions Srl

  • România, Oradea
  • România, Oradea
  • Romania, Oradea
  • Romania, Oradea
Deblocheaza date contact
Traduceri ale CV-ului
40%
  • Ultima actualizare: 17.10.2015
  • Numar referinta: 14022

Obiectiv profesional


                            

  • Gloucester, Gloucester, Gloucester
  • Full time
  • Salariul dorit1400 €
  • Domeniile urmariteFinante Management, Finante Vanzari, Servicii Restaurante
  • Disponibilitate deplasare in interes de serviciuPana la 100% din program
  • Disponibilitate relocareIn tara si in strainatate

Aptitudini

  • Atitudine pozitiva si optimism
  • Putere de organizare si disciplina

Limbi straine

Engleza
Avansat
Franceza
Mediu
Spaniola
Incepator
Romana
Nativ
100%
  • Last update: 17.10.2015
  • Reference number: 14022

Career goals

I would like to develop myself ,and to improve my knowledges regarding the domains that I enjoy to practice, sociology-where by million social and professional status I should be considered an expert, and all the other branches that are link together, like human resources,PR,marketing and social research/community development &volunteering/ONG research; and of course the domain that I consider to be my hobby domain,which is cuisine &the art of cooking, and the entire hospitality domain

  • Gloucester, Gloucester, Gloucester
  • Full time
  • Salary wanted1400 €
  • Wanted work domainsFinance Management, Finance Sales, Services Restaurants
  • Availability for work related travelUp to 100% of the schedule
  • Willing to relocateIn the country and abroad

Experience

  • October 2014 - July 2015

    Call Center Account Security Specialist, Sc Computer generated silutions Srl

    • Brașov, Romania
    • Full time
    • Work domain - It Telecom: Support / Helpdesk

    Resolves customer questions, complaints and requests via telephone 
    Promptly respond to customer inquiries 
    Handle and resolve customer complaints 
    Perform customer verifications
    Manage customers' accounts
    Offers customer support using different software applications
    Record details of actions taken

  • June 2014 - September 2014

    Chef, Hotel Delta****, Restaurant Cucina Italiana

    • Năvodari, Romania
    • Seasonal
    • Work domain - Services: Hotels

    To maintain a high standard of specified work in accordance with the Executive Head Chef’s instructions  To prepare, cook and serve food delegated as my responsibility - entrées, starters and from Italian cuisine ,Romanian and Italian soups and consommé dishes and deserts from the romanian and italian cuisine ensuring that the highest possible quality is maintained and that agreed standards for food preparation and presentation are met at all times according with the original Italian dishes and recipes  To monitor stock movement and be responsible for ordering on your section and an all sectors  To aid in achieving food cost, kitchen standard and overall objectives   To carry out daily and weekly procedures, including temperature checks, food labelling/dating and storage  To remove any hazards and make safe any defects in the kitchen or its equipment and report any problems to a senior chef  To keep high standards of personal hygiene, clean uniform and overall camaraderie  To adhere to company procedures in regards to temperature checks, food labelling and dating, cleaning schedules and hygiene regulations at all times ensuring that all records of such are maintained  To assist with the acceptance and storage of deliveries and that all relevant company procedures are adhered to  To be punctual for work and report directly to the manager on duty on arrival in the kitchen  To have an understanding of menu planning, the implementation of stock controls, the importance of good stock management, and how this enables the kitchen to meet gross profit  To be familiar with the opening and closing procedures of the kitchen and carry them out as rotated  To keep high standards of cleanliness on section where employed, also to assist in any job regarding hygiene or cleanliness asked for by a senior chef  To be fully aware of all the health and safety at work regulations in accordance with HASAW Act 1974 and Hygiene Regulation Act 1971  To be fully aware of all hygiene control and chemicals used in the work place  To have full knowledge of, and be able to act upon, fire procedures  To work as part of a team in a constructive manner that enables the hotel to achieve the objective of being a market leader in the luxury hotel sector and I was requested to comply with all hotel and company policies  To be aware of and comply with statutory requirements regarding the work place such as health and safety, hygiene, fire prevention, licensing and employment law, etc.  To carry out and assist in the smooth running of the kitchen  To attend all meeting and training sessions as required  To comply with any reasonable request from my superiors.

  • March 2014 - April 2014

    Interviewer for opinion polle, sc. Field insight Cee.Srl

    • Brașov, Romania
    • Project based
    • Work domain - Marketing: Market Research

    Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, and state of residency.
    Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning and/or explanation.
    Compile, record and code results and data from interview or survey, using computer or specified form.
    Review data obtained from interview for completeness and accuracy.
    Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
    Assist individuals in filling out applications or questionnaires.

  • May 2013 - October 2013

    Salad Chef, Hotel International *****

    • Oradea, Romania
    • Seasonal
    • Work domain - Services: Hotels,Restaurants,Tourism

    Therefore my responsibilities as a salad chef were  to identify and use the freshest, highest-quality seasonal produce and food items. A salad chef may have the following additional responsibilities: 
    Maintaining cleanliness and safety at salad station 
    Preparing daily entrees 
    Ensuring timeliness and quality of food 
    Training and advising line cooks at a salad station 
    Writing daily menu items and creating prep lists 
    Meeting preparation and order deadlines

  • October 2012 - April 2013

    Commis Chef/Breakfast Chef, Chalk Lane Hotel

    • Epsom, England
    • Full time
    • Work domain - Services: Tourism

    My duties as a Breakfast Chef were to prepare high-quality breakfast foods,local and international dishes based on a menu or individualized orders and serving, overseeing and maintaining products on a breakfast buffet.
    To make some prep work, such as creating sauces and stocks. Besides traditional breakfast foods,y was  making sandwiches or other lunch products and to do general prep for lunch service.one of my duties was to make the inventory and order kitchen equipment and food supplies.Helping in the kitchen when were organized events with many customers, by preparing buffets and hot and cold appetizers, soups and setting different dishes on plates to be served.

  • August 2012 - October 2012

    Chef, Queen's Music Pub

    • Oradea, Romania
    • Full time
    • Work domain - Services: Restaurants

    Cooking dishes based on different types of meat, dishes based on pasta and steaks and schnitzels.That means preparing various stews and medallions of pork, chicken and beef. Preparation of a wide range of sandwiches and paninis's. Cooking various dishes from the breakfast menu, local and international dishes.
    Preparation of various sauces, salads and side dishes from local cuisine, international cuisine and specialties of the restaurant.
    Cleaning and sanitizing kitchen and adjacent areas. Correct storage and Preservation of raw products, and implicitly their inventory.

  • May 2012 - June 2012

    Merchandiser/Promoter, Sc Bookland Store SRL

    • Oradea, Romania
    • Part time
    • Work domain - Sales: Sales

    Demonstrate and provide information on promoted products/services,in my case were books on sale,
    Create a positive image and lead consumers to use it,
    Use lectures, films, charts, and/or slide shows about the book's that were on that sale,
    Distribute product samples, brochures, flyers etc. to source new sales opportunities,
    Identify interest and understand customer needs and requirements,
    Set up booths or promotional stands and stock products,
    Report on demonstration related information (interest level, questions asked, number of samples/flyers distributed etc).

  • July 2011 - September 2011

    Cook, Hotel Termal ,Baile Felix

    • Oradea, Romania
    • Full time
    • Work domain - Services: Restaurants

    Preparation of the specialties and salads for the morning buffet
    During lunch prepared fish products, meat and vegetables grilled and fried.
    During dinner, preparing salads and desserts
    

  • May 2010 - July 2010

    Bartender & Assistant Waiter, Hotel Hersonissos Palace

    • Crete Island, Greece
    • Full time
    • Work domain - Services: Tourism

    In Bar: Preparation of alcohol and cocktails, maintaining hygiene in the bar and arrangement of terrace and serving and interacting with customers.
    In the restaurant: cleanliness, disposal tables, filling the buffet and serving customers with drinks and alcoholic beverages.

Education

  • 2009 - Present

    Faculty ongoing, American Hotel Academy

    • Management and business administration
    • Brașov, Romania
  • 2010 - 2015

    Bachelor's degree, Transilvania University

    • Sociology
    • Brașov, Romania
  • 2005 - 2009

    Highschool, Theoretical High School "Lucian Blaga"

    • Sociology
    • Oradea, Romania

Skills

  • Communication skills
  • Positive attitude and optimism
  • Organization skills

Communication skills-i poses the skill to evaluate myself and to improve myself,and also to properly evaluate objective different scenarios and situations with which I'm interact on a daily base experience.
I have an innovative attitude and I can handle different tipes of situations,inclusive stress and pressure deadline tasks.
I also have the ability to stay/remain calm in a critical situation, and to appreciate which will be the best solution to be taken.
Professional skills - I can properly interact with different group/class of people from different cultures and different social environments,and I can assist them with all sort of needs and requests, in order to find the proper solution for their issues. 
I can also prepare alcoholic and nonalcoholic beverages at international hospitality standards,and perform barista and bartender duties;and of course I can prepare dishes and recipes from international cuisine and use professional kitchen equipment, and follow international standards and regulations,and also I am up to date with the rules and regulations from the hospitality/catering field.
Computer/PC skills
-able to use SPSS program,which is  a Windows based program that can be used to perform data entry and analysis and to create tables and graphs. SPSS is capable of handling large amounts of data and can perform all of the analyses covered in the text and much more. SPSS is a widely used program for statistical analysis in social science. It is also used by market researchers, health researchers, survey companies, government, education researchers, marketing organizations, data miners,and others. 
- also able to use AutoCAD program which  is a commercial software application for 2D and 3D computer-aided design (CAD) and drafting 
also able to use Delphi is an integrated development environment (IDE) for console, desktop graphical, web, and mobile applications.Delphi's compilers use their own Object Pascal dialect of Pascal and generate native code for several platforms: 32- and 64-bit Windows, 32-bit Mac OS X, iOS and Android.
Also able to use  Fidelio Version 8 which is a fully integrated, flexible software package, designed to maximize the efficiency of hotel operations. The system contains all the functions for the daily operations of the hotel, including all aspects of hotel management and maintenance. It supports all the requirements of the hotel industry, from basic services to complete and luxury services.
-also able to use Office Suite, is application software dedicated to producing information, such as documents, presentations, worksheets, databases, charts, graphs, digital paintings, electronic music and digital video.

Foreign languages

English
Advanced
French
Intermediate
Spanish
Beginner
Romanian
Native

Achievements

Certificates / diplomas
Fidelio Tehnician diploma
Courses / training
Entrepreneur and trainer in entrepreneurship
Volunteer
From February 2015 an active volunteer for NGO APC Brasov,Romania,being trained as a volunteer and taking part at their campaigns-for identifying possible infrastructure dangers for pedestrians in city of Brasov, Romania; and in their educational campaign for dental health for kids;reference can be provided at request.