140681

Customer Service at Sky Line Money Transfer

  • Franta, Paris
  • Franta
  • France, Paris
  • France
Deblocheaza date contact
Traduceri ale CV-ului
25%
  • Ultima actualizare: 03.10.2015
  • Numar referinta: 140681

Limbi straine

Engleza
Avansat
Franceza
Mediu
75%
  • Last update: 03.10.2015
  • Reference number: 140681

Experience

  • March 2015 - October 2015

    Customer Service, Sky Line Money Transfer

    • Paris, France
    • Full time
    • Work domain - Marketing: Market Research,Management,Marketing,Advertisement

    Handle money transactions and the various clients.
     Resolve effects money transfer orders works together with various departments including customer service, operations and compliance.
     Understand and enter basic customer information
     Communicate effectively with customers on services, conditions and exchange rates
     Dealing with difficult customer situations.
     Work with minimal supervision
     Strong analytical skills.
     Working under tight deadlines in a fast paced environment.
     Resolve customer issues and provide logical solutions.

  • January 2003 - December 2009

    Manager, Krishibid Groupe (Seed & Feed Production & Marketing)

    • Dhaka, Bangladesh, France
    • Full time
    • Work domain - Marketing: Market Research,Hostess / Promoters,Management,Marketing,Media,PR,Advertisement

    Responsibility and achievement:
    •	Mainly Feed and Seed marketing and sales monitoring and coordinating.
    •	Regular cost analysis for feed and seed.
    •	Develop sales incentive policy and motorcycle hire purchase policy.
    •	Pricing and analysis of comparative statement price of rival
    •	Extensive field visit and uphold the strong business relation with the dealers.
    •	Development of sales policy 
    •	Strengthening the relationship with the distribution channel of Seed (200 nos distributors and 400 nos dealers for Seed), customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence.
    •	Close watching and analysis, market demand, behavior and industry trends.
    •	Business contract/agreement with national and international partners.
    •	Outsourcing and International business communication for seed and feed
    •	Working with Electric media and Print media
    •	Business promotion meeting arrangement
    •	Branding and Business Promotion
    •	Budgeting and Budgetary control 
    •	Market demand, behavior and industry trend analysis
    •	Team work and controlling the marketing and sales force
    •	Monthly reporting on business growth and progress.
    •	Monthly team performance evaluation
    •	Arrange sales and marketing skilled development training (Quarterly).
    •	10 regional office and sales centre controlling.
    •	APSA (Asia Pacific Seed Association) participation, making new business contract and renewal with principles of Seed.

Education

  • 1994 - 1997

    Master's degree, Bangladesh Agricultural University, Bangladesh

    • Agriculture
    • Mymensingh, Bangladesh, France

Foreign languages

English
Advanced
French
Intermediate

Achievements

Projects
Capable of preparing operational planning & management, program planning & management, and financial planning & management as well as human resource planning & management.
 	Able to lead & manage a multidisciplinary or multicultural team effectively.
 	Skilled and competent in handling different kinds of international and domestic clients or delegates. 
 	Able to communicate with different reporting levels in multinational & cultural organization as an individual or a team.
 	Able to lead crop improvement project, including Production Support Teams.
 	Capable of dealing with different kinds of problems independently.
 	Able to lead the development and execution of overall market business plans.
 	Capable of travelling domestically & globally as required. 
 	Able to prepare production plan, keep versatile knowledge on quality seed production, marketing & coordinating.
 	Capable of pricing and cost analysis of comparative statement price of rival
 	Capable of operation manual preparation & development of sales policy.
 	Capable of Budgeting and Budgetary control. 
 	Able to promote value of products & relevant features advantages & benefits.
 	Capable of strengthening the relationship with the production & distribution channel
 	Able to close watching and analysis, market demand, behavior and company trends analysis.
 	Able to business contract/agreement with national and international partners.
 	Capable of outsourcing and international business communication.
 	Capable of working with electric and print media
 	Able to team work and controlling the production, marketing & sales force.
 	Able to monthly reporting on business growth and progress.
 	Able to lead production, sales and marketing skilled development training programs.
 	Able to negotiate global commercial deals & manage price and margin according to the business guidelines.
 	Capable of accounting and financial analysis and analysis of accounting records. 
 	Capable of budgetary control procedures for budget and cost accounting. 
 	Able to quote / cost calculation and circuit commercial distribution. 
 	Capable of banding & business promotion.
 	Able to control seizures data, control bill, rules of inventory management, accounting and company law.
 	Capable of supporting the work of reconciliation, monitoring and resolution of outstanding accounts.
 	Capable of ensuring the correct application of accounting standards and procedures.
 	Able to develop accounting plants for global strategic accounts & manage all aspects of reporting & documenting, in particular by regular use of Customer relation Management (CRM) & forecasting tools.
 	Able to coordinate & lead cross-functional team production manager, technical & marketing commercial representatives & able to work in cross-operation with global technical team to identify growth opportunities.
 	Able to lead & direct business case development, financial modelling & valuation analyses for optimal investment decision making.
 	Strong data mining & analytical skills,
 	Able to conduct tests and trials, analyze the results and determine the developed product process.
 	Able to handle money transactions and various customers, and solve the impact of money transfer orders working together with different departments including customer service, operations & compliance, & provide logical solutions as well as communicate & deal effectively with customers on services, conditions and exchange rates. 
 	Work with minimal supervision & under tight deadlines in a fast paced environment.