141402

Technical Support Analyst at Virgin Media Business

  • Anglia, Peterborough
  • Anglia
  • England, Peterborough
  • England
Deblocheaza date contact
Traduceri ale CV-ului
25%
  • Ultima actualizare: 15.10.2015
  • Numar referinta: 141402

Aptitudini

Permis de conducere
  • B
  • Capacitate de a munci in echipa
  • Atitudine pozitiva si optimism
  • Flexibilitate si adaptabilitate
75%
  • Last update: 15.10.2015
  • Reference number: 141402

Experience

  • January 2015 - Present

    Technical Support Analyst, Virgin Media Business

    • Peterborough, England
    • Full time
    • Work domain - It Telecom: Telecommunications

    Providing 2nd Line technical support for business customers.
    Troubleshooting and resolving complex issues for bespoke client networks’ (LAN/WAN infrastructures) including MIA, Point-to-Point, leased lines, Metro Ethernet, Ethernet Extensions, Ethernet Extensions +, National Ethernet, L2, L3, IPVPN, ADSL. 
    Working in multivendor environment - Cisco, Alcatel-Lucent, Lightning Edge. Liaising with other areas of the business, 3rd party providers and maintainers.
    Providing support for other team members. Developing solutions to regular problems. Working under pressure in SLA and KPI driven, time-critical environment.

  • May 2014 - January 2015

    IT Engineer, Fujitsu

    • Peterborough, England
    • Full time
    • Work domain - It Telecom: Electronics,Engineering,IT Hardware,Support / Helpdesk

    Working as a Field Engineer providing installation and maintenance support for all EPOS and related equipment. Working to deadlines and agreed procedures within SLA and KPI environment.
    Support of mixed EPOS equipment including self-service checkouts, PC/Printer, server hardware/software & associated peripherals.

Education

  • 2012 - Present

    Faculty ongoing, The Open University

    • Computer science
    • Milton Keynes, England

Skills

Driving license
  • B
  • Ability to work in team
  • Positive attitude and optimism
  • Flexibility and adaptability

CCNA, MCTS, Java programming, software development, IT Systems, Networks