Providing 2nd Line technical support for business customers. Troubleshooting and resolving complex issues for bespoke client networks’ (LAN/WAN infrastructures) including MIA, Point-to-Point, leased lines, Metro Ethernet, Ethernet Extensions, Ethernet Extensions +, National Ethernet, L2, L3, IPVPN, ADSL. Working in multivendor environment - Cisco, Alcatel-Lucent, Lightning Edge. Liaising with other areas of the business, 3rd party providers and maintainers. Providing support for other team members. Developing solutions to regular problems. Working under pressure in SLA and KPI driven, time-critical environment.
Working as a Field Engineer providing installation and maintenance support for all EPOS and related equipment. Working to deadlines and agreed procedures within SLA and KPI environment. Support of mixed EPOS equipment including self-service checkouts, PC/Printer, server hardware/software & associated peripherals.
CCNA, MCTS, Java programming, software development, IT Systems, Networks