Working in a managerial and customer facing position at IT/Telecom sector
• Managed a portfolio of two accounts (Avea & Turksat), which generated $10M in revenue per year. • Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts (Avea & Turksat). • Monitored market conditions, product innovations, competitor activity and adjusted account sales approach to address latest market developments. • Addressed customer questions and concerns regarding products, prices and availability. • Determined the cost and pricing of proposals. • Coordinated bid processes. • Negotiated details of contracts & payments and prepared sales contracts. • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Managed various TEYDEB & Telco projects. • Presented project progress to the executive team. • Served as the single point of contact for project scheduling and changes.
• Supervisor for the configuration of all new automation environments on R&D labs. • Managed the support of all installed automation environments. • Tool advocacy including customer satisfaction, following up customer change requests and specifying new customer requests. • Investigated new solutions and informed customers about new solutions and software releases. • Provided customer presentations and trainings. • Developed Business Continuity Plan for R&D and CoE test tool labs.
• Negotiation skills • Analytical problem solver • Customer-oriented • Well-versed in contract law • Budgeting and forecasting • Bid management • Unix, Linux, Windows • MS Office Programs & MS Project • CRM Tools • IT Systems Knowledge • 2G, 3G, 4G & IMS System Architectures • VOIP Protocols & Solutions • SQL/PLSQL • Java, C/C++, Shell Scripting