Working as part of a small team and provide an efficient client-focused Telephony/Reception service, Complaint handling, ensuring that guests are handled promptly, courteously, effectively and in line with the company’s procedures. As Night Auditor I was responsible for guest and officers accounts, ensuring that all charges are correct and accurate.
Responsible for all administration onboard.Various day to day operations onboard as directed by the Hotel Manager including training, inspections and liaising with the Hotel Manager and crew. Coordination and supervision for a smooth and accurate flow of work in the F/O (information service, exchange rates, postings, billings, daily cash-flow, questionnaires’ evaluation, custom lists...) Coordination and supervision of the shop. Design and follow up of active onboard marketing plans (floating markets, swarovski shows...). Reach and keep the GRC administrative standards and support the HM with the pre-set standards for the entire Hospitality Area. Cruise closing (invoices controlling, credit cards settlements, city ledgers, cruise revenue...). Monthly Closing (F&B and shop inventory supervision, empties, transfers, maison accounts, shop report, cash books, financial report, night audit controlling, cost & profit...). Delivery notes control of any item coming in onboard
Checking Night Log book for specific duties or information given by Ch Purser, Updating Log Book with any incidents. Closing times of each bar any out of the ordinary incidents Regularly checking on Reception Completing any administration duties as assigned by Hotel Manager or Chief Purser completing Immigration forms, Clearance declarations for Port Authorities double checking passports, work for Crew Purser, Complaint Handling, Informing Doctor in case of medical emergencies, assisting reception to get technical back in case of cabin flood, lack of power, lack of A/C etc General checking around public areas to ensure all is well; General checking around back of house areas to see that no problems in crew areas and that night workers are working Checking all hotel generated sales chits for correct guest signature and cabin information Transferring incorrect sales chits to correct guest account. Casino closing. Credit cards authorization.
Passengers check-in, settlement of accounts, guest services, information, traveler checks and foreign currency exchange, post mail, provide safety deposit box service, provide banking services for passengers, assist with resolving guest complaints and any additional duties assigned by the Chief Purser.