14446

Senior Receptionist/ Night Auditor at Paul Gauguin Cruises

  • România, București
  • România, București
  • Romania, București
  • Romania, București
Deblocheaza date contact
Traduceri ale CV-ului
30%
  • Ultima actualizare: 16.10.2012
  • Numar referinta: 14446

Limbi straine

Engleza
Avansat
Franceza
Mediu
Italiana
Incepator
Spaniola
Mediu
Romana
Nativ
80%
  • Last update: 16.10.2012
  • Reference number: 14446

Experience

  • March 2012 - September 2012

    Senior Receptionist/ Night Auditor, Paul Gauguin Cruises

    • București, Romania
    • Full time
    • Work domain - Services: Tourism

    Working as part of a small team and provide an efficient client-focused Telephony/Reception service, Complaint handling, ensuring that guests are handled promptly, courteously, effectively and in line with the company’s procedures. As Night Auditor I was responsible for guest and officers accounts, ensuring that all charges are correct and accurate. 

  • March 2010 - November 2010

    Purser - Front Desk Manager, Global River Cruises

    • București, Romania
    • Full time
    • Work domain - Services: Tourism

    Responsible for all administration onboard.Various day to day operations onboard as directed by the Hotel Manager including training, inspections and liaising with the Hotel Manager and crew. Coordination and supervision for a smooth and accurate flow of work in the F/O (information service, exchange rates, postings, billings, daily cash-flow, questionnaires’ evaluation, custom lists...)   Coordination and supervision of the shop. Design and follow up of active onboard marketing plans  (floating markets, swarovski shows...). Reach and keep the GRC administrative standards and  support the HM with the pre-set standards for the entire Hospitality Area. Cruise closing (invoices controlling, credit cards settlements, city ledgers, cruise revenue...). Monthly Closing (F&B and shop inventory supervision, empties, transfers, maison accounts, shop report, cash books, financial report, night audit controlling, cost & profit...). Delivery notes control of any item coming in onboard

  • September 2005 - July 2006

    Night Purser, Island Cruises

    • București, Romania
    • Full time
    • Work domain - Services: Tourism

    Checking Night Log book for specific duties or information given by Ch Purser, Updating Log Book with any incidents. Closing times of each bar any out of the ordinary incidents Regularly checking on Reception Completing any administration duties as assigned by Hotel Manager or Chief Purser completing Immigration forms, Clearance declarations for Port Authorities double checking passports, work for Crew Purser, Complaint Handling, Informing Doctor in case of medical emergencies, assisting reception to get technical back in case of cabin flood, lack of power, lack of A/C etc General checking around public areas to ensure all is well; General checking around back of house areas to see that no problems in crew areas and that night workers are working Checking all hotel generated sales chits for correct guest signature and cabin information Transferring incorrect sales chits to correct guest account. Casino closing. Credit cards authorization. 

  • March 2002 - October 2003

    Receptionist, Royal Olympic Cruises / Louis Cruise Lines

    • București, Romania
    • Full time
    • Work domain - Services: Tourism

    Passengers check-in, settlement of accounts, guest services, information, traveler checks and foreign currency exchange, post mail, provide safety deposit box service, provide banking services for passengers, assist with resolving guest complaints and any additional duties assigned by the Chief Purser.

Education

  • 2002 - 2007

    Bachelor's degree, Spiru Haret

    • București, Romania

Foreign languages

English
Advanced
French
Intermediate
Italian
Beginner
Spanish
Intermediate
Romanian
Native