Responsible for managing the day-to-day operation of the store, as well as setting customer service standards, and launching initiatives to hit sales targets. As well as developing and motivating a team, whilst ensuring everyone adheres to company policies and procedures. •Driving operational, visual and customer service standards in store. •Monitoring and reviewing store performance on a regular daily, weekly and monthly basis. •Implementing store compliance and health and safety procedures. •Maximising sales through effective merchandising and marketing. •Deciding on store layouts. •Recognising and rewarding good staff performance. •Monitoring product availability levels throughout the day and replenish stocks to ensure 100% availability. •Developing business links within the local community. •Working with the visual team to manage displays within the store. •Recruiting the right people with the right behaviours in to the right jobs and ensuring they are given access to the right training. •Actively monitoring competitor activity. •Managing the store profit & loss account within budget. • Getting feedback and capturing data from customers.
Team work Decision making Italian speaker Perseverance Attention to detail Confidence
Innovation and design
Communication Skills and Working Positively with Team Members
Advanced Management Skills
Advanced Project Management II - FPM63